Just returned from a single night stay at the Kings Head hotel, and I am trying not to be overly negative with my review because as this was my fourth stay here over the past couple of years. However I do feel this hotel is not as it once was;
The positives first, the location is fantastic right in the heart of Masham, the staff are efficient and friendly and the food and drink served (unlike some other reviews) i think to be of really good quality and reasonably priced.
The negatives, my biggest issue is with cleanliness! In my opinion the most important aspect of a stay, and I must say my single room was very dirty. Cobwebs on walls and ceilings, dirty windows, rubbish left in the bin from previous guests and an empty toilet roll in the holder! All quite minor you could say, but when you pay over £80 for a single night in a small room i dont believe this is good enough. Also advertised on the website it says you get a hair dryer, well on my last two stays there hasnt been one. In terms of maintainance, the small window was broken, as was the light shade in the bathroom and there were only two wall lights in the room...only one of which worked! Basically very shabby.
Because myself and friends have stayed here more than once recently, I can confirm that the issues I had are not confined soley to the room I have just stayed in, but this was the worst. I have had some GREAT times in this hotel, and I will have more great times in Masham again soon but until I hear this place undergoes abit of a makeover I will be staying elsewhere unfortunately.
The outside rooms seem to be of a higher standard, if possible request either one of those of a room...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Daniel S,
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Thank you for taking the time to provide your review, the comments you have made will be passed to our management team to be addressed. We hope you notice improvements in the standards should you decide to return to the Kings Head.
Good Night Inns
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.