We didnt even get to stay here on the night we had booked. My partner booked the room, got an email confirmation from the Manager which had someone elses name and address and dates of booking, which he pointed out, only to get an email back which had just changed the name to his, but still had the other mans address and details on! He rang and spoke to the manager TWICE who assured him we were booked in for our date (the email also had the wrong month and dates which I assume were the other customer's). When we arrived that evening, no room and very little apology from the desk staff, there was a cursory "sorry" as we left. They did ring a local bed and breakfast to see if they had room, but we decided to look after ourselves, we had no faith in them by this point! They also offered a complimentary meal but we were not planning on eating there anyway as there is very little choice for vegetarians (I don't want to live on lasagne or veggie burgers wherever I go!) As well as this, we couldnt stay in Masham as we had nowhere to sleep-so how were we to actually get to this free meal?
We were disgusted, in all we gave the details of when we wanted to stay FOUR times and they still failed in this simple task.
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- Also Known As:
- Kings Head Hotel Masham Ripon