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“Double booking syndrome? ” 1 of 5 stars
Review of The Bay Horse

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The Bay Horse
5 Silver Street, Masham HG4 4DX, England   |  
Hotel amenities
Ranked #7 of 8 Masham B&B and Inns
Certificate of Excellence 2014
Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Double booking syndrome? ”
1 of 5 stars Reviewed March 15, 2014

Booked a room for a 2 night stay in February, as did our friends. On arrival we found the management had for some reason removed our friends booking. There solution to this problem was to transfer all 4 of us to a pub in Northallerton. Although they paid for our evening meal and lunch the next day we all believe this ended up being a weekend to forget, to make matters worse Green King, who own the business are completely uninterested in the way their business is being run and the way customers are treated. No surprise there to be honest. My advice is think very carefully before booking, there are plenty of alternatives locally. Food was good though.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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211 reviews from our community

Traveler rating
    95
    62
    19
    18
    17
See reviews for
16
134
5
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Any
English first
poulton le fylde
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 12, 2014 via mobile

Just booked in for one night whilst visiting the local Breweries . Heard good reports and we weren't disappointed with this great old fashioned friendly pub / hotel.
A friendly welcome & nice room - superb breakfast- really good value a fantastic base to visit the surrounding area- will defiantly return - as soon as possible ! Visited the local Abbey & Middleham great walks all around the area .

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lancashire
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 4, 2014

stopped at the bay horse during a trip around North Yorkshire with my husband and found this on a KGB deal and as most say, its a pub used by locals so dont stop in a pub if you want peace and quiet!!! common sense alert!
we found the food excellent, and log fires lovely and welcome after walking and everyone very friendly.
we stayed in room 2, which was a lovely room with a MASSIVE comfy bed, we slept well. clean and tidy with lots of nice touches.
my only criticism would be the staircase up to the rooms, first impressions count..... lightbulbs out, dustwebs. and dead flies and rubbish on the windowledge dont look good....sort that out and all is well.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolton, United Kingdom
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 3, 2014

Just returned from a wonderful stay at the Bay Horse.
Very helpful, friendly people who work there. Room was fine, would have benefited from an expelair in the bathroom maybe to remove some of the stream from the shower. Yes, you could hear the jukebox but to balance that the music was good! Seriously, this is a pub with rooms so please enjoy it for what it is.
The food both at breakfast and when we ate both evenings was excellent and served Yorkshire potions so, you have been warned!
We enjoyed our stay very much and will definitely return. Thank you all at the The Bay Horse.

Stayed March 2014, traveled as a couple
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Milnrow, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 2, 2014

We stayed for two nights and really enjoyed our time here, lovely room, and great breakfast. Enjoyed the pub too, good beer, good food and atmosphere. I don't understand why people complain of noise from the bar when staying in a pub, that's what happens in a pub, it's part of the character. We stayed in Room 1 just over the bar and had no problem sleeping. Thanks to Vanessa and all the staff for a lovely couple of days.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rossendale
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 23, 2014

I booked this hotel through KGB on a deal. Great little find. The room was cosy and warm. The breakfast was more than adequate and the evening meal was plentiful and well cooked. A proper real ale pub in the heart of north Yorkshire.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southport, United Kingdom
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 21, 2014

We had a 2 evening stay on a KGB deal, with breakfasts on both mornings and dinner on the second night. The pub is cosy and full of character, 2 fires burning away all day and the beer and food were really enjoyable. We had room1 which had a nice big bed, en-suite with a sloping floor (more character) but it was just above the jukebox and the bar. Thankfully having read previous reviews we knew to take earplugs and slept well as a result. The dinner was really good and our stay was very relaxing. Its not swanky, just very good value.

Room Tip: room 1 is a good size, but take earplugs!
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Bay Horse

Address: 5 Silver Street, Masham HG4 4DX, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Masham
Amenities:
Hotel Style:
Ranked #7 of 8 B&Bs / Inns in Masham
Price Range (Based on Average Rates): $
Number of rooms: 6
Official Description (provided by the hotel):
The Bay Horse lies in the heart of Masham and is an ideal place to stay to explore Masham and the surrounding area. The Bay Horse is warm, welcoming and friendly - home from home! With real fires, real ales, real chips with real food - it is a real pub. We are a pub with rooms - not a hotel. ... more   less 
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Also Known As:
The Bay Horse Masham/Ripon

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