Booked a room for a 2 night stay in February, as did our friends. On arrival we found the management had for some reason removed our friends booking. There solution to this problem was to transfer all 4 of us to a pub in Northallerton. Although they paid for our evening meal and lunch the next day we all believe this ended up being a weekend to forget, to make matters worse Green King, who own the business are completely uninterested in the way their business is being run and the way customers are treated. No surprise there to be honest. My advice is think very carefully before booking, there are plenty of alternatives locally. Food was good though.
- Official Description (provided by the hotel):
- The Bay Horse lies in the heart of Masham and is an ideal place to stay to explore Masham and the surrounding area. The Bay Horse is warm, welcoming and friendly - home from home! With real fires, real ales, real chips with real food - it is a real pub. We are a pub with rooms - not a hotel. ... more less
- Reservation Options:
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- Also Known As:
- The Bay Horse Masham/Ripon