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“Way over priced for what it is I have had much more and paid much less” 2 of 5 stars
Review of Hotel des Thermes et du Casino

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Hotel des Thermes et du Casino
3.0 of 5 Hotel   |   5 rue Guynemer, 14530 Luc-sur-mer, France   |  
Hotel amenities
Ranked #3 of 3 hotels in Luc-sur-mer
Cwmbran, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Way over priced for what it is I have had much more and paid much less”
2 of 5 stars Reviewed August 19, 2011

Used this hotel for our four day Normandy tour and really regret it. The rooms we had were on the first floor one sea view, one garden view both were extremely noisy owing to having paper fine walls so could hear the other occupants in there room and the corridor (not nice being woken at gone one in the morning because next door wants to watch tv.
Paid extra for a sea view but it’s on the main road so it is very noisy from vehicles and a group of kids until late there was also events going on until late outside that meant closing the windows and trying to sleep in a stifling room that was too hot with no air conditioning and not forgetting the glow from the hotel sign and streat lamp all night
We ordered a double bed but were given two singles put together it was very uncomfortable (would have complained but I do not speak French very well and the reception likewise with English
They have a very good restaurant for evening meals but as it is all so expensive we only used once and eat in the restaurant on the corner to the right. Having a good restaurant does not explain why the food is so pore for breakfast and at twelve euros is really overpriced I would advise missing it all together and look else where .
Wifi access was with in a small bar area so could be overlooked by any one so that was not very conducive to use
No Tea making facilities and this was supposed to be a 3 star Hotel
Car parking at the back was good but then again there is a car park out the front as well so no bonus there
Way over priced for what it is I have had much more and paid much less

Room Tip: do not get a room on the first floor as it is too near the main road
See more room tips
  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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90 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Copenhagen, Denmark
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 9, 2011

Stayed 4 nights here as part of a Normandy exploratory trip where we wanted to cover the main sights, but still from a beach resort location. Found the hotel after a bit of research and would highlight its closeness to the beach, its garden and covered heated swimming pool, own parking area and free WIFI (at communal areas). The food at its restaurant was of good quality and value for money

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 17, 2010

This hotel is way over priced for the standard of amenities that are provided. Unfortunately, this hotel was our final two-night stay at the end of a seventeen day travelling holiday, that myself and my partner were on with friends travelling from the UK through France and Spain. We stayed in many places along the way paying a range of prices in a variety of hotels and this one was most definitely an anti-climax compared with all the others. All the places in which we stayed were well researched and we feel that unfortunately, the website for this hotel is somewhat misleading in terms of what to expect.
The beach view is pretty enough however, this is totally overshadowed by the standard of accommodation provided. On our arrival the service we received was mediocre. A smile goes a long way in my opinion and we failed to even receive this. The decor was ‘tired’ to say the least. The corridor to the rooms was dark and gloomy with tatty looking chipboard adorning the ceiling. It smelt musty and of old tobacco which was most off putting.
The room was in desperate need of re-decoration, especially the bathroom which was gloomy and again smelt musty and old. My bedside light didn’t work, the carpet looked well past it’s best and there were dirty marks on the bathroom door. No tea or coffee facilities were provided in the room, which, when paying well over £100 per night is a little on the mean side! Noise from other rooms was also an issue and at times you would have been forgiven for thinking people were in our room! For example curtains being drawn, doors opening and closing, people walking past the room, normally I don’t have an issue falling to sleep, but here I found it a real problem.
Ordinarily, I wouldn’t be bothered by this, as for us the experience of a holiday is what you do whilst you are there and we did a lot. However, I feel compelled to write this review as I felt somewhat ‘ripped off’. I have stayed in many places around the world, paid less and received more in terms of quality, cleanliness and service. Had we have been charged half what we paid I wouldn’t dream of complaining. I have stayed in basic accommodation many times before and had no problem with it. It is a real shame that I feel the need to complain but I am bitterly disappointed.
This hotel either needs a total revamp or to look at the prices it charges its customers because as it stands we will not be recommending it to anyone or staying there again.

  • Stayed August 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Luc-sur-mer hotels

Luxembourg City, Luxembourg
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
Reviews in 36 cities Reviews in 36 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 4, 2010

A really basic and average hotel, nothing to complain about and nothing to praise either. We had a seaview room which meant exactly as stated: u can sit on the small balcony and watch the sea. Room was clean, at some points there was also free wifi. Breakfast was for extra charge. There is a nice cafeteria around with tasty croissants and coffee, so I recommend to have breakfast there.
Hotel has also sauna and pool facilities.

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed August 4, 2008

Stayed here for three nights with our three year old at the end of July. We were given a lovely room overlooking the sea which is right in front of the hotel and small balcony. It was very hot when we were there, but leaving the balcony doors open gave us lovely sea breezes. However, the garbage trucks and street cleaners start early and as the hotel faces the street, it was pretty noisy in the early morning.

The quaint French custom of driving motorbikes without any silencers/mufflers also made the street pretty noisy late into the night and early morning if you have a sea view room.

The staff are super and speak some English, they were patient also, with our appalling French and pretended to understand it.

Parking outside, close, free and plentiful.

Delightful gardens to the rear with sun loungers, tables and chairs and a pool which is enclosed in a glass enclosure. You can eat outside if you like and when we missed breakfast, no one minded us bringing our croissants there to eat later in the morning while they served us coffee.

Never did manage to make it down in time for breakfast so can't comment.

Room was adequate, not spacious but by three star French standards, more than satisfactory. We had an extra single bed in the room for our three year old (I had asked if a folding bed was available) but we later found that they had charged us an extra 25.00 euros/night for this. On the other hand, someone mentioned that rooms with the extra bed were a little larger so maybe we did ok. It made the night rate almost 140 euros which was a bit steep for a hotel of this calibre.

This hotel has a pretty fantastic restaurant but it is not cheap. We arrived late and were asked if we wanted to take dinner and we agreed. When seated we were handed a menu which had no prices, and ordered from it. We had three courses for 2, the child menu (excellent value at 14 euros for the child!) and several soft drinks. The bill came to over 130 euros.

The food was really good but if you don't want to pay these kinds of prices, don't eat in the hotel's restaurant! (outside the hotel, is a menu WITH prices).

The hotel also seems to have a sauna, small gym and jacuzzi but we did not try it and I am not sure it was available. A charge might have been payable.

All in all, we enjoyed our stay here and had no complaints.

  • Liked — Location, bathroom, garden, pool
  • Disliked — Price
  • Stayed July 2008, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bedford
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 25, 2008

we needed somewhere that was central to the normandy beaches and had parking. we were very pleased with our choice.we had a room with a balcony with a sea view.the shower was very good, the bed comfortable and the room was clean,tidy and fresh.there was loads of free parking outside the hotel,but i would imagine in summer it may get a tad busy.
although from the outside it looks like a 70's throw back hotel there seemed to be a lot of new furniture and decoration,all in good taste.the staff were very helpfull,spoke a bit of english and smiled.
the jewel in this hotels crown was the food in the resteraunt.it is fantastic.we were a little worried about the menu but the food was all local and fresh and of michelin standard.
i recommend the local norman beer that they serve,far better than the massed produced stuff,but a bit on the potent side.

  • Stayed April 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buckinghamshire
Top Contributor
50 reviews 50 reviews
30 hotel reviews
Reviews in 38 cities Reviews in 38 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed August 28, 2007

We had really struggled to find somewhere reasonably priced (Saturday night in the middle of August) that could comfortably accommodate two adults and two children in separate rooms. When I contacted this hotel direct, they immediately offered two interconnecting rooms - one with a balcony overlooking the sea and the other with the two cots. We paid around 200 euros in total, which compared favourably to other hotels in the area, most of which couldn't offer communicating rooms or put one than one cot in each room. The rooms themselves were of a good size, the one with the balcony being slightly larger. They were reasonably well-equipped and comfortable with slightly dated decor and fittings as you often find in French 3 star hotels. The rooms were clean though and the beds comfortable and we thought it good value for money for a family visit. We ate in the restaurant in the evening - they have an excellent 33 euro menu. Food was really good and served in pretty dining room overlooking the sea. Breakfast is buffet at 10 euros per person. The hotel has an advantage over many others in that not only is it on the seafront but has a garden and pool at the back, as well as a free private parking area. I would wholeheartedly recommend this hotel for anyone wanting a seaside hotel near the D-Day beaches and particularly for families. The hotel wouldn't set the world on fire as there is little architectural charm and rooms are practical rather than quaint but there is really nothing you can fault it on and we would certainly return if we wanted to stay in the area.

  • Liked — convenient location, free car park, sea view and good food
  • Disliked — uninspiring decor
  • Stayed August 2007, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel des Thermes et du Casino

Address: 5 rue Guynemer, 14530 Luc-sur-mer, France
Location: France > Normandy > Basse-Normandie > Calvados > Luc-sur-mer
Amenities:
Bar / Lounge Casino and Gambling Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #3 of 3 hotels in Luc-sur-mer
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel des Thermes et du Casino 3*
Official Description (provided by the hotel):
The Hotel of Thermes and Casino welcomes you on Luc sur Mer.We are situated just in front of the sea. Come to take advantage of our small garden in the shade of the curious. Take advantage of our swimming pool of outside. Taste our menu and our specialities of seafoods.Come to have a stay of the most pleasant, we wait for you fast. ... more   less 
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