We stayed here for one night only, thank goodness. We were greeted with "Hello I'm Ian, sign here, this is your room, here's your key". He was very offhand. We never met or were introduced to his wife. It was Boxing Day and everything seemed too much trouble. Maybe this is his usual manner or maybe he took an instant dislike to us. Maybe because I asked if there was safe parking in town for when we went for our evening meal? Maybe he took offence at this, but this is South Africa and Durban has a high crime record. He said they had lived there for 8 years without a problem but there are electric fences and alarms everywhere you go! We asked him to book a restaurant for us which he dutifully did after telling us most restaurants would be closed, but we had to ask. Nothing was forthcoming. I received an email telling me that someone had hacked into my PayPal account so I needed to sort a few things out. He was just so unhelpful! The Internet struggled at such a slow speed, I asked if there was an internet cafe locally. He did actually offer the use of his computer but the speed would have been just the same. We arrived at breakfast and no one welcomed us. When I asked if we could have a cup of tea he just pointed to the kettle. So we just helped ourselves. No introduction as to the fact it was self service or a cooked breakfast could be ordered. The house alarm went off in the early hours with us too. We were fast asleep and we didn't know what to do. Nobody came to reassure us it was a false alarm (caused by a plant apparently). No apologies in the morning either. But not a pleasant stay. When we left Ian stood at the door, glared at me and just asked for the key (which I had left in the door). Very strange behaviour for a host! He didn't even say enjoy the rest of your trip or safe journey. Pleasantness costs nothing and makes such a difference to ones holiday experience. They certainly didn't deserve our custom.
I mislaid my Gortex jacket and had to email Saffron House when I got home to see if I had left it there and Ian was actually very prompt in responding that he had looked in our room etc but not found it. So for that I thank him.
I hope this is a balanced review and a one off. Other guests seem to have experienced a much more pleasant stay. I always give people the benefit of the doubt so for us maybe this was a case of wrong time wrong place!
- Official Description (provided by the hotel):
- After traveling throughout Europe and Africa, we settled here in South Africa on the beautiful tropical Dolphin Coast. The Saffron House has all the best of our experiences, attention to detail and private gust areas. Our rooms each have private entrances, modern bathrooms, air-con, mini bar and satellite TV. Stroll back an easy 400m, from the beach and swim in our large pool or relax by our well stocked bar. Breakfast is served outside on our deck. Children welcome, Secure off road parking, close to local restaurants. ... more less
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