I feel a little mean giving this an average score. Perhaps 7/10 would be fairer. First impressions were excellent. Wonderful views,a peaceful haven, helpful receptionist who spoke at least 4 languages fluently. Our superior room was well below expectations, dark, dingy and dated and lacking anywhere comfortable to sit. There are no coffee/tea making facilities and the TV is small and ancient. I agree with other commentators that the hotel is in need of refurbishment. It is not 5 star. The pool area is very good and not lacking in service. The dinners are OK. Service is old fashioned and it's a bit like being on a cruise ship the way that 4 courses are so swiftly delivered. The wines are outstanding. Breakfast was also OK but you were not encouraged to order anything cooked. Indeed we only found out that you could order an omelette for example when we saw someone else eating one. The nearest towns (Cefalu and Castelbuono) are actually 20 minutes away by car and a taxi costs 30 euros each way. We stayed for 5 nights but I think 3 would be enough if you are travelling round the island.