This place without doubt is set in the most stunning location in vineyards with amazing views of the surrounding countryside situated in the Madonie National Park. It takes 5 mins by car to reach the actual hotel once you leave the main road and drive through the vineyards and olive groves. The old monastery buildings are beautifully restored and decorated in a sympathetic manner. Do ask for the key to the church which is very tastefully decorated. However, we felt that being part of a busy wine producing business affected the standard of service in the hotel operation. We arrived at lunchtime after a very early flight from London and hot drive from Palermo. We were given a key and directions to the room and that was it! No offer of help with suitcases or someone to show us the facilities in the room. We had a standard classic room with 3 beds which made it quite large but the bathroom needed updating and the towels were terribly old and threadbare. The bathroom products were of poor standard - suggest bringing your own. The TV was old but adequate for news updates and there was a small fridge. When we asked about refreshments round the pool, we were told there were none, so we sat outside the restaurant and asked for a sandwich which we were first refused and then huge slices of bread with some dry cheese between were brought grudgingly. Feeling rather fed up, we then found the swimming pool and discovered people having pizza, sandwiches, drinks, etc. We received an apology for the misunderstanding but felt that they really just wanted to push the restaurant which was expensive by local standards. We tended to eat in Castelbuono - 20 mins up the road - a charming unspoilt hill town with very good and cheap food or we ate in Cefalu which was less good and more expensive. Again, with breakfast, it wasn't until we had been there about 3 days and a proper waiter gave us a menu that we discovered we could have cooked eggs and bacon for breakfast and cappuccino which was very nice! I am not sure this place is run as a true hotel, as we were given no information about a local festival being held in Castelbuono which we found by chance one evening and given misleading or downright wrong information about destinations we wished to visit. They did provide pool towels which you were also able to take to the beach which was very helpful. We did have very good service on our departure by a young male receptionist who provided an early call with hot croissants and coffee and also offered to help with our luggage. He also gave us good advice about returning the hire car and how long it would all take. This would be a good place to stay for a few nights whilst touring but certainly doesn't warrant 5 stars. It IS very, very quiet! We stayed for one week between 21-28 June.
I asked for a twin and got a 3 bedded room which was obviously bigger.
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