We arrived at the apartments at about 5.00am in the morning. The room they put us in was disgusting - it hadn't been cleaned by the looks of it. We had also ordered a twin room but we had a studio apartment with a double bed. Anyway, as we were shattered from travelling we just accepted it and dealt with it the next day.
When we woke the next morning we asked if we could change rooms. We were told we could get a larger room etc for £20 each. We stupidly agreed because thought we would get something luxurious. We didn't (although it was slightly better). However, as we got to know other guests during our holiday, it seemed this happened to many of them too!
The accomodation is VERY basic and, I have to say, somewhat dirty. We barely saw a cleaner to begin with and sheets/towels weren't changed. However, some people started to complain and would ask for clean sheets/towels. We did the same but one day the sheet they put on the bed was more stained than the one they took off. When I complained they inspected it and then replaced again with a soaking wet sheet. However, I accepted this as at least I could smell it had been washed.
The manager Mehmet (or Mel as he tried to call himself) was a slipper character. He was your best friend on day one when he was trying to sell you trips from his 'magic folder'. We bought a Turkish bath experience from him on the first day but didn't commit to more than that at that point (which he didn't like). The Turkish bath was lovely but two staff (a man and a woman) had a punch up while we were there. When we got back we told Mehmet how terrible it was and he just laughed it off and wouldn't take it seriously.
We were more hesitant about buying trips from Mehmet so we looked around etc. When we did buy a trip from someone else he became very 'cold' and was quite angry. I would also ask to look at the trip book occasionally and he refused saying that I think about it too much and never book!
They were very taken with the idea of getting money whatever way they could while we were there. We would have tips envelopes left in our room often (even though the room was barely cleaned), we left inflatables on the pool one night and then they were gone. We later found out this is because they sell them and they are constantly bombarding you with deals etc round by the pool. We even had to pay for toilet rolls and they even tried charging one of the guests for ice.
There was one member of staff called Bob who everybody absolutely lovely and couldn't do enough for the guests. He was the saving grace of the staff. Whilst the rest f them were friendly enough at times, there was a sense of trepidation around them. The day before we were due to come home, an elderly couple who had been staying there for 3 weeks were kicked out of their room because they were told they needed to clean it for the next guests. However, no cleaner went in that room until the time the elderly couple left. Mehmet also slapped one of the guests and pushed her to the floor one of the nights after we had left (a friend of ours said it was horridic the way he behaved).
Mustis Apart is part of a set of family owned businesses. DO NOT confuse this with Mustis Royal. They are very different but Mustis Apartments rides off the wave of glory from the hotel - they even had a Trip Advisor certificate of excellence in their bar for the royal rather than the Family Apartments.
They also advertise lots of different entertainment etc but they had one BBQ/Turkish night while we were there. They sold it to us telling us there were traditional Turkish dancers, fireworks etc but in truth we had the barmen and their mates and a few sparklers.
However, having said all that we had a great holiday. The pool was quiet enough and there was always space at the sunbeds. It was a relaxed atmosphere most of the time and guests were choosing their own music etc (as they play it through YouTube) but it was really the selection of guests that were there who made our holiday what it was. If it wasn't for them the experience of the hotel would have been as miserable as this review sounds. Location was excellent - short walk from the beach and close to shops, bars etc.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.