Having requested a King Size bed in a room on the top floor, for my wife & I, we were extremely disappointed to be given the key to a room with only a Double bed. At 6'4" tall, this makes for an uncomfortable night. In addition to this they had only reserved the room or me, thinking I was on my own.
The first time we stayed at this hotel, nothing was too much trouble. Having said that it was my eldest daughters wedding location & a significant number of rooms had been booked for the family members needing to stay over. We had booked directly over the phone & requested an email to confirm booking. On the day we were travelling I had to phone again as we had no details. I was again promised an email. This has still not happened.
During this stay, when I asked if there was another room, we were advised the hotel was fully booked & there were no other rooms available.
Despite this less than pleasant stay, it will not stop us from using the hotel again.
Top Floor in the end wing are the best.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Many thanks for taking the time to post an honest review of your recent stay with us here at The Gables. I was very sorry to note that, having set the bar so high on your first visit, that we failed to meet your needs during your recent stay. We always try extremely hard to meet all our customers needs and clearly on this occasion we fell short. I am however pleased to see that this experience will not put you off staying with us in the future and would ask that when you are next in the area, that you give me a call and I will be delighted to make the arrangements for you personally.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.