I had the opportunity to visit with my husband whilst he was on business arrived on Friday staying until Tuesday. Free weekend time to explore surrounding areas. Fortunately for us we had a Italian colleague who looked after us. Our first impression of hotel and rooms first class spotlessly clean. However they need to work on service some of staff friendly and obliging others make you feel everything too much trouble. The Spa is amazing however does not offer full services when you want them. We went to use the SPA and we're ushered into changing rooms by Italian lady who told us we had to use sauna and steam room before pool we had short time, and on this occasion only wanted to use pool. After a little persuasion we were granted permission. Only available treatment was massage none of the others as listed on the brochure. On Sunday after a day out in Milan we came back to the hotel to relax have a drink and some food. That didn't happen !!! On arrival we were told no food restaurant closed if we wanted there was a bar down the road that served grills. Also that night a kick boxing competition was on so bar only open for them. We waited at bar and were eventually served a drink. My husband ordered a bottle of becks beer when this was poured it was clear and the most foul sewerage type smell. When he asked for another beer she asked why ? you only had to look at the colour to see that it was off!!! We then asked if it was possible to order pizza for delivery she said she would get us number this didn't happen. Breakfast poor if you don't get up early no chance everything runs out!!! All in all not what you would expect from a 4 star hotel very disappointing . In fact I do not think I have stayed in a hotel were room service and bar food not readily available . For our next business trip we will look elsewhere if your a couple looking for romantic venue don't be fooled by the pictures. Lacks atmosphere ambiance and Food .