Sadly our stay at the Palace Hotel Legnano was a huge fail. We had booked to stay three nights, an entry into the spa and a couple massage and had been promised relaxing days of wellness. When we arrived at 4 pm, we were informed, that the spa was only open on this day and would be closed the two following. They told us, if we want to make use of the spa and massage, we would have to do it immediately. So we had to rush to the spa to make at least short use of our already booked and paid entry and massage. Since there was only one masseur, they couldn't make it a couple massage, as booked. Obviously we couldn't use the spa the follwoing days, so „relaxing days of wellness“ is not what we got.
In our booking, demi-pension was included. The chef wasn't around on our day of arrival, but they told us, he had prapared cold plates for us in advance. So we were seated in the closed, empty and dark restaurant of the hotel, they didn't even bother turning the lights on. We were then presented with a rather simple plate of cheese and ham. Since we don't eat meat, we faced a dinner consisting of cheese. Oh, there was no bread. Or anything else. So, just cheese.
The breakfast the next morning continued to be of really sad quality. No fresh fruits, only canned ones, the coffee machine was broken and again, no bread. An off smell was hovering all over the room and a look at the scrambled eggs told us where it came from: they were turning green (remember, the chef wasn't around, so we figured they were prepeared in advance too). The following days were a bit better, but at that point we had already completely lost confidence in this place and were really disapppinted. The staff was extremely unfriendly, snippy and didn't seam to care for anything at all.
On the positive side, the rooms were really nice. modern bathroom and everything was really stylish.
All in all, it was not only dissapointing, but a waste of money, time and nerves. We wouldn't recommend this place to anybody.