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“It's the staff that puts this hotel into another class” 5 of 5 stars
Review of Palace Hotel Legnano

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Palace Hotel Legnano
4.0 of 5 Hotel   |   per Castellanza 41, 20025 Legnano, Italy   |  
Hotel amenities
Ranked #2 of 8 Hotels in Legnano
New Milford, New Jersey
Top Contributor
64 reviews 64 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
60 helpful votes 60 helpful votes
“It's the staff that puts this hotel into another class”
5 of 5 stars Reviewed October 7, 2013

The Palace Hotel is a modern, clean, well-appointed facility on the order of a Hilton or Sheraton in the States (although not as big - it's only 6 stories). The regular rooms are what you'd expect in Europe in terms of size and furnishings. It's just on the border of Legnano and Castellanza without too much around it, but a relatively short walk (15-20 minutes) puts you into the middle of Legnano. Legnano has plenty of restaurants, a picturesque town square, and shopping in the event that's what you're looking to do.

We chose the hotel due to its proximity to the airport (we had to leave early in the morning after attending a late wedding the day before) and the ease of transportation (there's a train station relatively close-by into Milan and the highway is nearby).

What makes the Palace Hotel an absolute delight is the staff. To a man (and woman). As an example, when we arrived we had a bit of a mix-up in the assigned room. We had requested a queen bed, but due to an overstay, they put us in a room with two double beds. The bellman took it upon himself to "negotiate" with the reception area for another room. One after the other, when that "other" room wasn't acceptable to us (we're not normally picky but we don't like being too close to elevators or on the main street), reception and the bellman worked to find us another room. Finally, due to a tour bus coming in, they ran out of regular rooms so they upgraded us to a suite. No "negotiations," arguments, or even requests for more money. Now that's service. And it was followed up several times over the next few days with personal and personalized service from the breakfast room to recommendations as to where to shop, how to get places, and where to eat.

Make no mistake, this is very much a business hotel and stop-over point for tour buses. The vast majority of visitors fell into one of those categories. So, as simple vacationers, we could have easily fallen into the cracks or been just another couple passing through. And the staff could very easily figure (correctly) that few people would ever be returning, so they didn't have to worry about customer satisfaction. But it was the exact opposite - the staff cared and was both exceedingly professional and helpful.

Highly recommended.

Room Tip: All rooms seem to be sound-proofed, but there are some bright lights coming off of the north-south r...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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102 reviews from our community

Traveler rating
    37
    44
    12
    5
    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Selby, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 29, 2013

stayed at the palace hotel as part of a factory trip with work, excellent hotel, staff, furnishings, rooms and restaurant. location not the best but if you turn right out of the hotel and walk approx. 15 minutes the road takes you to the centre of Legnano with a lovely square with many bars and restaurants around it, it was a lovely place to spend an evening or two :)

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Verona, Italy
Top Contributor
130 reviews 130 reviews
56 hotel reviews
Reviews in 57 cities Reviews in 57 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 28, 2013

PRO: I liked the beauty and style, granit stairs, wood floor in the room, look and design in general, all in good shape. Excellent clean. There is a boiler in the room. Spacious room and shower. No problem for parking. Slept well, and some pillows choices.

CONS:Internet is free but is not working well (slow). The breakfast should be improved in quality, specially regarding orange juice and croissants.

I had no time to enjoy the SPA, so cannot judge it. This hotel is not too far from Milan center, yet You better have a car in case (about 30 mins drive).

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Top Contributor
166 reviews 166 reviews
55 hotel reviews
Reviews in 71 cities Reviews in 71 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed April 29, 2013

This is a business hotel with all the necessary facilities. The breakfast was adequate with an quality assortment to choose from. My only negative comment was that it wasn't possible to regulate the room temperature - way to hot...

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bertoli_13, General Manager at Palace Hotel Legnano, responded to this review, May 9, 2013
Google Translation
Gentile Ospite,
Grazie per la Sua recensione e per gli apprezzamenti nei nostri confronti, sempre molto graditi!
Doveroso da parte nostra informarLa che nel mese di Aprile, secondo normativa di Legge relativa al risparmio energetico, non ci è concesso attivare il condizionamento estivo.
In attesa di riaverLa nostro gradito Ospite, distinti saluti.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palace Hotel Legnano

Address: per Castellanza 41, 20025 Legnano, Italy
Location: Italy > Lombardy > Province of Milan > Legnano
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #2 of 8 Hotels in Legnano
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palace Hotel Legnano 4*
Number of rooms: 127
Official Description (provided by the hotel):
Built according to the latest energy-saving criteria, the new Palace Hotel Legnano by Classhotel Group is designed to meet the needs of today's travelers, offering a range of services designed for those who work and want to take care of themselves. In recent years Legnano has become a strategic point for those travelling to Lombardia for work: is 15 minutes far away from Milan city center and the international airport of Malpensa and only 10 minutes from the new Rho / Pero exhibition center. 'La Cascata’ SPA : 500 M2 of water conceived for the psycho-physic well –being of our guests. Our center offers the visitor a wide range of beauty treatments and massages by appointment. Sophisticated, but at the same time warm, stylistically blends the atmosphere of the old Roman baths with the ambiance of the hotel and offers its guests a path to the psychophysical regeneration. ... more   less 
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