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“A Shangri-la in Shangri-la!” 5 of 5 stars
Review of Songtsam Retreat at Shangri la - MGallery Collection

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Songtsam Retreat at Shangri la - MGallery Collection
5.0 of 5 Hotel   |   Son Zan Lin Ka, Shangri-La County 674400, China (Formerly Songtsam Retreat At Shangri-La)   |  
Hotel website
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Hotel amenities
Special Offer
Free breakfast
Ranked #2 of 121 Hotels in Shangri-La County
4.5 of 5 stars 233 Reviews
Singapore
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
103 helpful votes 103 helpful votes
“A Shangri-la in Shangri-la!”
5 of 5 stars Reviewed December 30, 2013

Our family of 4 were greeted with warm tea and cookies upon arrival, a much needed respite in the sub zero conditions, and were quickly ushered to our rooms. Our room came with a balcony facing the monastery, a most tranquil and wonderful view. The room was very cold but the heater was able to warm it up in less than an hour. The staff was most wonderful, they offered to light up the fireplace (with no extra costs) for extra warmth and even brought ginger tea (or warm milk) during turndown service - how thoughtful of the hotel! Our room had a little seating area facing the fireplace. The minibar (consisting of soft drinks) was also complimentary. The bed was very comfortable and kept us warm.

We had dinner twice in the restaurant during our stay - we were tired of Chinese and Tibetan food and had western cuisine instead. They do have an excellent repertoire of Tibetan dishes though. The service staff at the restaurant were excellent hosts, going out of their way to see to our dietary constraints. They also have an extensive wine list. We met Patrick the GM of the hotel who is most hospitable, and enjoyed our chats with him. He has spent more than 4 years in the area, and offered travel suggestions for our itinerary the next day. Patrick is extremely thoughtful, the next morning he offered to cater to our diet in the evening so that we will not be limited to the same main dishes (for western cuisine). He and his team went out of their way to prepare for a dinner of salmon, roast chicken and a most delicious barley risotto!

The breakfast spread was limited but sufficient and delicious. There was a small noodle soup station, egg station and the rest of the spread was largely filled with bread, pastries and bacon.

Do note that the hotel closes for about 2 months and reopens in early March. We will definitely be back in this hotel the next time we are here, and highly recommends to anyone who is looking for a comfortable, luxury hotel. You will be in the good hands of Patricl and his team!

Room Tip: We stayed at 1401 and 1402 which are just in front of the reception (which is easy for unloading/ lo...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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233 reviews from our community

Traveler rating
    166
    53
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    5
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 23, 2013

Shangri-La was my favorite city in China. When the sun rose in the morning, it made the gold roof of the Buddhist Monastery below it shine with an unbelievable beauty. The exterior of the hotel was made mostly of stones, and its placement into the side of a hill overlooking the city was exquisite. The rooms were large, and very comfortable, and the staff was very friendly.

Room Tip: Ask for a room overlooking the valley, and with a balcony.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
60 reviews 60 reviews
58 hotel reviews
Reviews in 47 cities Reviews in 47 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed October 19, 2013

Stunning property with amazing views of the monastery. The complex and the rooms are wonderful, everything is well appointed and looked after. The location is also good, you can walk to the monastery (which looks near but it's a bit of a hike) and you can catch a bus from there to the city. The restaurant serves INCREDIBLE food (great Tibetan delicacies). The spa was fantastic and affordable.
The amenities in the room, the fireplace (yes), the gigantic bed, the fruit and tea every day, the tone down service... I mean, wow!
Great views, smiles all around, complimentary airport transfers, it's got it all.
Special thanks to Ed for helping out and sharing trips on my next trip, Hawaii :)
Only cons: not a lot of channels on TV... which we turned on once...

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint-Etienne
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 26, 2013

We stayed in a Junior Suite on the second floor of one of the buildings overlooking the resort. Consequently, we had a non obstructed and nice view of the Songtsam Monastery. The room was spacious, tastefully decorated in Tibetan style, with a king bed on a raised platform. We also had a small outdoor terrace.
We were warmly welcomed with ginger tea and cookies. A pure delight!
The Tibetan staff is genuine, friendly and very pleasant.
We enjoyed an excellent dinner in a nice atmosphere as well as a very good breakfast buffet.
A true amazing boutique hotel.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 19, 2013

This hotel is really amazing. If you are trying to decide between the Songtsam Hotel and the Songtsam Retreat, choose the Retreat. They are both outside the old town. Our travel agency booked us in a standard room, which was beautiful, but happened to be near a family with small children, so it was noisy. We requested a quieter room and they upgraded us to an incredible suite with absolutely every amenity you could dream of, including a magnificent copper bathtub, and beautiful Tibetan furnishings. Breakfast buffet delicious.

Room Tip: Basic level is nice, but upgrade if you can.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2013

This hotel is a must when you travel to Shangri-La! It is situated in a quiet and beautiful valley, next to a small village. A path leads to the Songzan Monastery which we could see from our window. We booked a junior suite which was on top floor of one of the stone walled buildings, with a small private balcony. The tibetan-style decoration is beautiful and the room was very tidy and functional. If you are cold during the night, you can ask the staff to light the fire in the small stove.

Very nice decoration also for the lobby and the restaurants/bar. The breakfast buffet is quite standard, with a good choice both for eastern and western styles. Tip: try the french "rillettes" and italian salami - a very welcome cultural mix, probably because the general manager is french! :-) The tibetan restaurant is excellent, with delicious signature dishes and quick and smiling service. Less choice for the western restaurant, but we didn't miss it because we wanted to try local dishes.

We didn't have the time to experience the spa. This will be on the list for our next visit.

Last but not least the staff was always very smiling and helpful. We enjoyed the guided tour of the Songzan Monastery with the very knowledgeable Lopsang as well as the dinner with a local tibetan family. Only one small negative point: not all staff members were familiar with the different "Le Club Accorhotel/Favorite Guest" statuses. This led to some mix-ups in our bills, but could finally be settled at check-out by the very efficient reception manager (forgot her name).

To sum it up: We greatly enjoyed our (too short!) stay and will warmly recommend this hotel to our family and friends.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramat Gan, Israel
Top Contributor
87 reviews 87 reviews
17 hotel reviews
Reviews in 39 cities Reviews in 39 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed July 24, 2013

a wonderfull surprise ! it is in the middle of a traditional village where you can still ox driven carts etc. you pass behind a golden temple to enter a beautiful madieval like hotel. dark stone walls with flowers everywhere special flags like knights on doors abd windows.
huge really huge bed beutifully designed decorated and well equiped hotel rooms lobby restaurant and yard.
after long days of only chinese food options - finally a choice of french and western dishes very well prepared by a good chef in beautiful settings and dishes. romantic. every little detail taken care of and a very good price.

best location - you walk to the temple and enjoy supreb scenary right from your private balcony/
perfect hotel - chapeau !!!!!!!!!!!!!!!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Songtsam Retreat at Shangri la - MGallery Collection

Address: Son Zan Lin Ka, Shangri-La County 674400, China (Formerly Songtsam Retreat At Shangri-La)
Phone Number:
Location: China > Yunnan > Shangri-La County
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #2 of 121 Hotels in Shangri-La County
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Songtsam Retreat at Shangri la - MGallery Collection 5*
Number of rooms: 72
Official Description (provided by the hotel):
Located in the Shangri-La Hills, Songtsam Retreat, a member of the Mgallery Collection, offers exceptional boutique accommodation in a distinctly Tibetan Style. Boasting a breathtaking location in this beautifully remote area of China, unique architecture and stunning design, the retreat comprises 72 rooms and suites. Songtsam Retreat is located 25 minutes from Diqing Airport and 5 minutes from Songzanlin Monastery. It offers spectacular views, 2 restaurants offering superb dining, a day spa;Linka Spa by L'Occitane, boutique shop, takeout shop and a meditation/yoga room. The hotel is pleased to provide various activities in and around the hotel for you to have a truly memorable stay and ensure you experience all that Shangri-La, also known as the ‘Eden in Dream’ has to offer. ... more   less 
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Also Known As:
Songtsam Retreat At Shangri-La Hotel Shangri-La County
Songtsam Retreat At Shangri La - MGallery Collection Shangri-La County, China - Yunnan

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