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“ok hotel, spectacular view” 4 of 5 stars
Review of Lago Grey Hosteria and Navegacion

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Lago Grey Hosteria and Navegacion
3.0 of 5 Hotel   |   Sector Lago Grey S/N, Torres del Paine National Park, Chile   |  
Hotel amenities
Boston, Massachusetts
Top Contributor
131 reviews 131 reviews
21 hotel reviews
Reviews in 56 cities Reviews in 56 cities
57 helpful votes 57 helpful votes
“ok hotel, spectacular view”
4 of 5 stars Reviewed December 31, 2011

Lago Grey Hosteria looks a little like a 50's style American motel - several lines of attached rooms in a row. This is true of the standard rooms, my glimpse of the superior rooms looked a little different and they have the lake view. We had a triple, which was large and comfortable and clean, perfectly adequate, although overpriced as is everything in Torres del Paine.

The main lobby has a spectacular view of the lake and the glacier, as does the bar and dining room. There is WiFI available in the bar, although it can be a little tricky to get on and the mail app on the IPad doesn't work well, you have to get on directly through Safari.

Breakfast was ok, not great, but pleniful.

The location is good, easy access to the drivable roads in the park and the boat trip to the glacier is very worth it. All and all a good place to stay in Torres del Paine

Hopefully this hotel is still standing as it is directly in the path of the fires raging in Torres del Paine at this time, Dec, 2011

Room Tip: all the standard rooms seem to be about the same. The rooms closest to lobby, the 200 block are clo...
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  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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217 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 26, 2011

My boyfriend and I were in Torres Del Paine in November 2011. We planned our trip a few months before our actual travel date and hence did not have many options for hotels. We made reservations at Lago Grey Hosteria.
I had questions about getting to the hotel from the tour bus which was bringing us to The Administration area. I was never able to get someone on the phone, but they would reply to my emails within 24 hours. We managed to email them and have someone pick us up from Administration.
The hotel room was really, really nice. We had a fantastic view of the lake through a wall to ceiling window in our room that overlooked the lake. The room was modern and all the appliances were new.
The staff was really nice and helpful. In particular, the staff that organizes the trips and the waiter at the bar were super nice! We got sandwiches at the bar since we had arrived right after the restaurant had closed for lunch.
One of the negatives of the hotel, and one of the main reasons for giving this place a 3 star instead of a 4 or 5 is that there is no place to buy essentials. They have a gift shop which only seems to have sweatshirts, caps, and batteries. We had travelled from the US and the charger for our phones and cameras needed convertors. There was no place for us to buy one. We were able to charge our phone at one plug point at the reception desk, but it was very inconvenient. There is no place where we can buy a converter or any other essentials that we need.
The second reason for giving this place a 3 star is because of the hotel's inflexibility in providing transportation back to Laguna Amarga, which is near the entrance to Torres Del Paine and the only spot from which bus companies will pick up passengers from. On our last day, we had asked if we could get a private vehicle to take us to Laguna Amarga in the evening. We wanted to use the morning to hike. When I had initially emailed the hotel, they had said that it would be possible to get transportation, but that it would cost about $80 per person! However, at the hotel, even when we were willing to pay the price, we were not given the service. We were instead dropped off with some other guests at Administration late morning. We had to take the local bus across and wait for 3 hours at Laguna Amarga in the cold.
If it weren't for these two things, I would have given this hotel a 5 star.
The one thing to note here is that most of the guests appear to be over 50 or 60 years of age. my boyfriend and I are in our late 20s and it was a little disconcerting to not have anyone at the hotel that was close to our age group.
While I really like the hotel room and the staff, I would advise people to stay at one of the other hotels just to have more options.

Room Tip: We stayed in the 800 block which we heard was one of the newer ones. The rooms and the views were ex...
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 24, 2011

You seriously will not believe the view out of our room when you arrive. Mid summer, a lake, blue glaciers?? No you have not drunk too much wine. Staggering! And the new rooms are utterly beautiful -wonderful beds plenty of space ... of course the cost is high ($400+ in November 2010) but spoil yourself!

Disadvantage is that there is NOTHING else there other than the hotel -- oh, and a couple of Arctic foxes playing under your window ... and the views of Torres de Paine ... which change every two minutes ...and the WIND!!!

Room Tip: Get one of the new lakeside rooms in the new extension
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  • Stayed December 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CultureSleuth
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 24, 2011

Lago Grey has excellent views from the restaurant, bar and SOME rooms. Other rooms are fairly dismal and not overly clean. This makes a huge difference in your experience here! Rooms are outside entry with a cabiny feel (at least mine was.)

Meals are nicely appointed and fairly tasty, The dining experience was pleasant - almost like a low budget cruise. I spent half our meals taking photos, as you can't take a bad picture here! Staff were nothing to write home about, though.

We were here as part of an adventure tour, so I can't speak to value or pricing. The glacier tour done by Lago Grey was fun, but nothing unique - except this is Patagonia!!!

Room Tip: Ask for a view of Torres del Paine - some rooms have no view whatsoever.
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  • Stayed November 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeuwarden, The Netherlands
Top Contributor
97 reviews 97 reviews
50 hotel reviews
Reviews in 52 cities Reviews in 52 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed November 19, 2011

Only a short stay there, but we will cherish the time spend there.
Not a new, modern, state of the art hotel , but a warm and cozy place to be, with outside a wind blowing and inside nice people, good coffee, splendid wines and good food.
The view is dramatic: blue icebergs, foamy waves, white mountains.
GREAT

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivybridge
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 17, 2011

Lago Grey was probably once a very nice hotel and it certainly has a good location from the point of view of visiting the glacier but poor for visiting other interesting features in this massive park unless you have your own transport. We found it run down and neglected, and badly in need of maintenance both inside and out. Rooms were comfortable and adequate but nothing special for the price; generally we felt we were being overcharged for everything considering the quality, and there was even a charge for use of wifi.
Staff were generally lacking in training with the notable exception of one waiter called Tito. We waited one hour to be served on our first evening. Receptionists were not welcoming and were surprisingly lacking in foreign language ability considering the number of foreign tourists they receive. waiters were smartly dressed but some other members of staff were remarkably scruffy.
Guides were pleasant enough but were mostly flogging exorbitantly priced tours and transfers to other parts of the park, where the walking was much better.

  • Stayed November 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delft
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 17, 2011

Friendly staff, clean room (we booked a superior room and got the room from the picture with the beautiful view of the glacier) and of course beautiful surroundings. The food is very good, but you don´t have much to choose from. The menu is fixed with a choice of meat or fish for the main course, but that´s it. It would be a plus if there was just a little more to choose from.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lago Grey Hosteria and Navegacion

Address: Sector Lago Grey S/N, Torres del Paine National Park, Chile
Location: Chile > Magallanes Region > Torres del Paine National Park
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Suites
Hotel Style:
Ranked #8 of 11 Hotels in Torres del Paine National Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Lago Grey Hosteria and Navegacion 3*
Number of rooms: 60
Official Description (provided by the hotel):
Beautiful place surrounded by lakes,rivers,forest, mountains and a stunning glacier.Hotel Lago Grey is the perfect place to discover the amazing landscape of Chilean Patagonia. Hotel Lago Grey excels their new 30 superior rooms with view to the lake along with confortable facilities, a professional staff and the amazing navigation to the main wall of Glacier Grey. ... more   less 
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Also Known As:
Lago Grey Hosteria And Navegacion Hotel Torres Del Paine
Lago Grey Hosteria And Navegacion Aisen Region/Torres Del Paine National Park, Chile

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