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“Does it HAVE to be this bad??? Does Vertice care?” 2 of 5 stars
Review of Vertice Paine Grande Mountain Shelter

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Vertice Paine Grande Mountain Shelter
Sector Paine Grande | Torres del Paine, Torres del Paine National Park, Chile   |  
Hotel amenities
SanDiego
Top Contributor
89 reviews 89 reviews
52 hotel reviews
Reviews in 51 cities Reviews in 51 cities
96 helpful votes 96 helpful votes
“Does it HAVE to be this bad??? Does Vertice care?”
2 of 5 stars Reviewed February 20, 2014

I doubt it, ..it feels as if these refugios are under assault from the visitors and their bad service and over-priced products is their revenge! Not since summer camp have I had to stand behind a ROPE to wait for the meal service to begin. And it was not worth the wait...at breakfast, the eggs were swimming in un-cooked egg mix, the other options were limited and the only other "treat" was a small yogurt. Dinner was passable and plentiful however. The rooms are small, 6 beds to a room, though I found the showers clean and hot with ample water. The expensive box lunch was an un recognizable cheese spread substance on a large, stale roll, plus nuts, maybe a fruit. Yes, staying in a shared room in bunk beds beats camping, but does it have to be soooo bad?

  • Stayed February 2014, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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124 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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English first
Stockholm, Sweden
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 17, 2014

We stayed at Paine Grande for one night and it was a bad overall experience.
The room was small and there were no lockers in the rooms. Showers were at times cold.
The staff is not service-minded and communication from booking to staff is non-existing. Before making the booking we asked via email if the lodge could cater for two vegans which they said they could. When we arrived we were given an OK dinner (salad, rice, vegetables) but although having paid the same prize as everybody else, no vegan soup had been provided. After complaining we at least got a dessert (a small bowl of tinned fruit).
Breakfast the next morning was even worse. Regular breakfast would have included toast, cheese, ham, eggs, jam, sugar-loaden juice, corn flakes and they wanted to give us toast and jam. This is simply not enough if you plan to go hiking on that day and it's not healthy either. Even non-vegetarians complained to me about the gross breakfast at Paine Grande. After complaining again (something which is not what I want to do when on a vacation, especially not at that prize and with asking in advance) we were given leafs of lettuce, zucchini, tomatoes and tinned fruit.
The lunchbox was white bread with lettuce and tomatoes, fruit juice, nuts, nut bar (not vegan again).
Of all 5 lodges we stayed at during our hikes Paine Grande was by far the worst. Even as non-vegans/vegetarians I advise all hikers to bring your own food into the park as the food provided by the lodges is inedible at most times.

  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 25, 2014

We booked four beds here, two simple and two made. Not knowing that we would be put in two different bedrooms on opposite ends of the lodge. The simple beds are on the lake end of the lodge in rooms of 3 double bunks. The made beds are on the mountain side of the lodge, windy side, and a narrow room with made one bunk bed. perfect size for two people. I also noticed a made bed room for four people too. Didn't notice the noise at night as other posts noted.
The only negative we had was we were told when we checked in that the hotel did not have propane/gas due to some sort of government control, however we had not been told this at the 2 prior refugios we had stayed at or noticed the lack of heat. It was noticeably colder at our side of the building that we actually had to sleep with our beanies and socks on. Although I was very glad to be inside and not camping in the high winds. Since the campground is not sheltered at all from the wind as at Cuernos.
Meals are served cafeteria style here, vs served at your table at the other refugios. Seconds if you wanted may not be a problem, although we didn't seem to need them.
I would recommend staying here

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Unteraegeri
Top Contributor
141 reviews 141 reviews
39 hotel reviews
Reviews in 61 cities Reviews in 61 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed January 16, 2014

The Refugio Paine Grande is huge huge huge, however the rooms are with 8 beds of a comfortable size. The food is decent. The view simply stunning. The showers are okay but you may have quite a long way to go from your bedroom. For one night only it is comfortable, and most important of it all, it is a warm shelter.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Schoten, Belgium
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 7, 2014

We stayed one night in Paine Grande lodge, and what a regret. Reception was not very friendly, the cantine like food (as served in most lodges in Torres del Paine) not exactly a culinary highlight, but worst of all is the lay-out of the building. There is no separation between the eating and lounge areas and the sleeping area, which means that noise from these areas is overwhelming. We couldn't sleep until well after midnight because groups of people were still drinking and talking quite loudly in the open areas. Although a stay in the lodge is rather expensive, little was done (both in lay-out of the building, neither in demanding some discipline) to make this a positive experience for guests who wanted some rest after a long day in the park.

Room Tip: If you have to stay in Paine Grande, ask for a room as far a way from the common area as possible!
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  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
117 reviews 117 reviews
79 hotel reviews
Reviews in 76 cities Reviews in 76 cities
186 helpful votes 186 helpful votes
3 of 5 stars Reviewed December 13, 2013

Check-in was smooth and the staff seem friendly. Our room with 6 bunks was tight but simple and clean- with hooks and cubbies for storage. Price-wise- it's a racket to stay in the park, but we had no other choice besides camping. We did bring our own sleeping bags, but the ones they rent out seemed OK. Facilities are college dorm style, but outlets are only in the halls so you can't plug valuables and leave it (phone, camera, etc). In the sitting lounge, most outlets weren't even working, and it was freezing with only one of many fireplaces actually going in the lodge. Dinner at $20pp plus $10 for a mini bottle of wine is overpriced too but comforting after a day's long hike. They gladly plated us vegetarian plain-sauce spaghetti instead of the default bolognese. Overnight, the wind kept making all the bathroom doors open and slam non-stop- all night! I think they're metal too, because they sounded like lightening every time. The doors should have a hydraulic attachment if this is a common issue. By morning, all but one stall was broken in the women's bathroom, and trash overflowing. At least the shower stalls have a separate enclosed bench for drying and changing- very helpful.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cave Junction, OR
Senior Contributor
47 reviews 47 reviews
35 hotel reviews
Reviews in 31 cities Reviews in 31 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed November 24, 2013

Our group of 9 adults had a truly marvelous time hiking the W circuit. We started from Ecocamp, spent the next night at Refugio Los Cuernos and spent the third night at this lodge. We had a glorious and sunny day hiking up into the French Valley so we were in very high spirits when we arrived at the lodge. Six of us stayed in a room with 3 sets of bunk beds while the other 3 joined up with 3 "strangers" in another bunk bed room. Despite many trips travelling together, this was the first time we had slept in the same room and it was like adult summer camp, albeit coed! We were provided with sheets and sleeping bags and had a great time though I have to admit that sleeping pills and ear plugs came in handy. The shared bathrooms and showers were clean and hot water was plentiful. This lodge has glorious views and some nice areas to sit outside in the sun. Food was decent and plentiful - no complaints about dinner, breakfast or the packed lunch. Go with the right attitude and expectations and you should have a good experience.

Room Tip: There may be some double bunk bed rooms available but the tour we were on put us in 6 person co-ed b...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vertice Paine Grande Mountain Shelter

Address: Sector Paine Grande | Torres del Paine, Torres del Paine National Park, Chile
Location: Chile > Magallanes Region > Torres del Paine National Park
Amenities:
Restaurant
Hotel Style:
Ranked #10 of 12 Specialty Lodging in Torres del Paine National Park
Price Range (Based on Average Rates): $$$
Number of rooms: 25
Official Description (provided by the hotel):
The Shelter is located on the shore of Pehoe Lake, facing the southern face of Paine Grande hill, crowned by Punta Bariloche in the plain that terminates Quebrada de los Vientos. It locates in the area of the old Refugio Pehoe, and sited in a strategic position of the primitive zone of the park for excellence, it is only accessible through lacustrine way or walking through the trekking paths of the park. It forms part of the circuit and the W-shape road, being a base camp for excellence. It is strategically located in the old area of Pehoe Shelter and is only accessible via Pehoe Lake or by walking the trekking routes of the park. It forms part of the W Circuit and is considered as the base camp. The Shelter can hold 100 people in 22 bedrooms with 3 and 2 bunks each. These rooms have a lovely view to Pehoe Lake, the heights of Paine Grande, Valle del Frances and the east face of Cuernos del Paine. Each one of them has comfortable bunks and drawers to put away gear. However, we have a custody service and a safety box to keep valuable belongings. The toilets are on the first and second floor and have wash basins, toilets and hot water showers, separated for men and women. ... more   less 
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Also Known As:
Paine Grande Mountain Hotel Torres Del Paine
Vertice Paine Grande Mountain Shelter Aisen Region/Torres Del Paine National Park, Chile

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