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“A room with a view” 5 of 5 stars
Review of Rio Serrano Hotel

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Rio Serrano Hotel
4.0 of 5 Hotel   |   Manuel Aguilar 01105, Torres del Paine National Park 6200000, Chile   |  
Hotel amenities
Certificate of Excellence
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A room with a view”
5 of 5 stars Reviewed June 24, 2013

You've probably seen photographs of Los Cuernos del Paine. The windows on the north-facing side of this well-appointed hotel frame that view. I usually never sleep with curtains open but, for 5 nights at Rio Serrano, I did. To watch the sun rising and setting over the mountains, in a changing kaleidoscope of pinks, oranges, purples and blues was remarkable. Thank goodness for digital photography; it would have cost a small fortune in film and film processing to try to capture the ever-changing panorama! Even if the hotel had proved to be quite basic, it would have been worth the expense just to have that view.
As it happens, the hotel is modern. The public spaces are large, airy and spacious. The bedroom was large with plenty of hanging and storage space and the en-suite bathroom tastefully decorated and well-appointed. For those who like that sort of thing (I do!), free wi-fi is available in the lounge and bar areas; not the fastest connection but not bad considering the relatively remote location.
The breakfast and evening meals operate on a buffet system and are excellent; the dinner is remarkably good value. The staff are attentive and unobtrusive.
Would I recommend the hotel? Absolutely! If I am fortunate enough to return to that part of Patagonia, the Rio Serrano would be my first choice.

Room Tip: Face north for the view!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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435 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
Santiago, Chile
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 28, 2013

If you are planning a trip to Torres Del Paine and looking for a Excellent Hotel to stay in,look no further.Hotel Rio Serrano is perfectly located.It is a quick 5 minute drive to the entrance of Parque Nacional Torres Del Paine.

The room that we stayed in was very nice,spacious and had Amazing views of the Torres.The staff in the Hotel are extremely friendly and very helpfull.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Webster Groves, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 2, 2013

This was a beautiful place to end our "W Curcuit" trek. Before our stay, they transported us (for a standard fee) to our start at Los Torres Refugio. They also arranged our ferry out to hotel gray and transport form hotel gray to them. Very nice, helpful, and good English.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 2, 2013

Considering the remote location of this hotel it is amazing. Our room was large,well equipped
and extremely comfortable. The staff, especially the organiser of excursions, were extremely helpful and friendly. We did have significant trouble with a door lock which took time and effort to sort out but was eventually repaired and the receptionist paid three visits to our room in her
attempt to resolve the problem. The walking guides were superb and very professional.Wifi was limited to the ground floor, but given the remote location and the fact that it was free, one could hardly complain and the lounging areas on the ground floor were very comfortable and attractively furnished with stunning views. We found the food rather less exciting than in other hotels on this trip and quite expensive, but, again, one has to make allowances for the remoteness.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex UK
Level Contributor
370 reviews
156 hotel reviews
common_n_hotel_reviews_1bd8 394 helpful votes
5 of 5 stars Reviewed April 1, 2013

Stayed here 2 nights during our trip to Chile. The hotel is fabulous in the most wonderful location. We were fortunate to be upgraded to a superior room and had the wonderful view. Also as we were celebrating our wedding anniversary they kindly provided us with a bottle of champagne - most unexpected.

The buffet breakfast and dinner was very good.

We did the walk from the hotel to the hidden lake which was very good and well worth doing.

All in all a fabulous stay.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed March 30, 2013 via mobile

reading some previous reviews and since this is my 3rd family visit to Torres del Paine NP i must say that Hotel Serrano is BY FAR the best option in the park! first... you need to stay in the park for at least 3nights so that you can do some hikes and have some high chances of better weather! if you stayed only 1 night like the couple in one of the previous reviews & you get the usual rain or fog you will miss the highest point of the hotel.. the VIEWS! it is the only hotel from where you have a full view of the Paine Massif! second, it is the best location since it is just across the Serrano river so technically it is outside the NP but logistically speaking it is in the middle of park since you are half way to Lago Grey area or the Laguna Amarga area!!!
third... the fact is that SERVICE in Chile is always slow (check in, waiters etc) but people tend to be extremely friendly & this is Patagonia so you need to change your chip & give time... time!!! Breakfast is unbelievable taking into account that everything has to travel 4-5hrs from Punta Arenas! & the dinners are a MUST! the chefs are amazing... some nights you have a la carte (go for the salmon!) & some nights when they are full they offer the best buffet you will see in patagonia!
forth & last... it is paradise for KIDS! the whole ground floor is full of huge sitting area & open spaces but also an enormous grass area in front of the hotel where kids can play for hours & hours while parents we can enjoy a drink looking at the mountains!
TIP: if you stay at hotel serrano treat yourself with a room with a view! all the even numbers! it is more expensive but if you are lucky with the weather you will have the best views of one of the top 5 national parks in the planet! you will get to see the changing of the colors in the mountain & we even stayed up all night to see the full moon dancing around the massif while the horses were running in front of the hotel enjoying their freedom! Simply THE FAMILY TRIP of our lives!
HIKES... with kids you can do LAGO GREY & SALTO GRANDE (easy if no winds...very hard if windy! only 2hrs but more fun if in 3!). you should not miss GUANACO VALLEY where you walked among over 1000guanacos with a view of the towers in the back! WOW! i get chills while writing this review!

Stayed March 2013, traveled with family
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota City, Minnesota
Level Contributor
172 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed March 26, 2013

The room had a view of the horns mountains that would take your breath away. It was clean and very comfortable. The location provide you with walks by a river with horses and much wild life to look at. The only concerns were that the room had no air conditioning and it was warm the days we were there so it was a little warm in the room. They also have very poor internet reception in the rooms or it was nonexistent.

Room Tip: Get a room with a view of the mountains the sunrise is outstanding!
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rio Serrano Hotel

Address: Manuel Aguilar 01105, Torres del Paine National Park 6200000, Chile
Location: Chile > Magallanes Region > Torres del Paine National Park
Amenities:
Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Torres del Paine National Park
#5 Romantic Hotel in Torres del Paine National Park
#5 Luxury Hotel in Torres del Paine National Park
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Rio Serrano Hotel 4*
Number of rooms: 95
Official Description (provided by the hotel):
Different ambiances, fine cuisine, history, expeditions, culture, music, outstanding rooms; all this to complement the most amazing scenery Río Serrano Hotel concedes calm moods and a fresh approach to service; our hospitality aims to exceed its guest expectations and to have them leave with precious memories of their experience at Torres del Paine. Our regional cuisine offers from our world famous king crab, fish, and all sorts of fresh seafood, to Magellan’s lamb, all wild meats, poultry and mouth watering deserts; all framed by the spectacular view of our restaurant. Outdoor & Indoor activities conducted by specialist bilingual guides who seek to fulfill your excursion with enthusiasm, knowledge and culture. Explorations to satisfy every visitor's wish. ... more   less 
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Also Known As:
Rio Serrano Hotel Aisen Region/Torres Del Paine National Park, Chile

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