I have stayed at this hotel in the past without incident. This time was different.
The rooms are now overly used and not cleaned properly. Just a quick wipe down is insufficient.
There were no towels in the room when I arrived in the late afternoon after a long air trip on Lao Airlines from Bangkok. I called the front desk and they said it would be 20 minutes. The towels only showed up at 2130 after repeated calls to the front desk and to housekeeping.
The room safe was locked on arrival. I called three times to have it opened before I gave up. It was never opened.
Finally, the drain in the bath tub was clogged and it took all night for the water to drain out of the tub after a shower (note: not a bath).
The management of the hotel has good intentions but fails to deliver. The staff tries, but again fails to deliver. There are large numbers of overnight guests at the hotel and the staff simply cannot keep up with the necessary cleaning and maintenance.
This hotel has definitely lost any advantage it may have had, mostly due to generally poor management.
- Also Known As:
- Champasak Grand Hotel Pakse, Laos - Champasak Province
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Booking.com, Asiatravel.com Holdings and TripOnline SA so you can book your Champasak Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.