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“Great views BUT bad service” 2 of 5 stars
Review of Tott Hotel Are

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Tott Hotel Are
3.5 of 5 Hotel   |   Tottvagen 111, Are 830 14, Sweden   |  
Hotel amenities
Ranked #5 of 8 Hotels in Are
Stockholm, Stockholms Län, Sweden
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Great views BUT bad service”
2 of 5 stars Reviewed January 28, 2014

We went to Åre for a Kick-Off with managment team. While the Suite that we shared was and the view were truly great the service could have been better. First of all bathrobes were not incl. in a suite which I consider bad. Also, during the stay they never cleaned our rooms!!! Which is actually unbelievabel. Third, our roomkeys expired every day even though we had booked a 4 day stay - this meant we had to go every day back to the reception and had to get them fixed.
However, breakfast was simple but very nice. And it has its own lift directly at a skiing piste!

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TottHotell, Hotelldirektör at Tott Hotel Are, responded to this review, January 31, 2014
Google Translation
Hej Anna,

Tråkigt att er vistelse på Tott Hotell inte uppfyllde era förväntningar, jag beklagar verkligen detta.
Självklart ska hotellrummen städas varje dag, nycklarna ska funka men vi vet av erfarenhet att de avmagnetiseras om man har nyckel när telefon etc. Badrockar på rummen har vi tyvärr inte som standard men det går att ordna om man kontaktar receptionen.
Kontakta mig gärna om du vill så kan jag få veta var ni bodde och kan på så sätt ta reda på hur det kommer sig att städningen uteblev under er vistelse.

Bästa hälsningar,
Andréa Abrahamsson / Hotellchef & HR-ansvarig
Tott Hotell Åre - Visby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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64 reviews from our community

Traveler rating
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    13
    7
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Norwegian first
  • Russian first
  • Swedish first
  • Any
English first
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 10, 2014

Had a good stay there, good value for money, but I think they could do a bit better. The location and view is great, the breakfast is very good, but the facilities seem to be run a little bit half-hearted. In my room, there was no soap and there were no towels to start with. One of the two elevators was broken and over a period of 4 days it wasn't fixed - this isn't a small hotel and it's facilities stretch over 6 floors - imagine the traffic jam in full ski gear, families, bags, not fun. The Spa/pool/sauna has some great features, but was crammed and one has to bring one's own towels from the room. Overall, a good stay and good fun, but don't expect perfection.

Room Tip: Choose the southern wing, the parts of the hotel towards the lake. 4th floor rooms facing Are have t...
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  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 2, 2014

The Tott Hotel commands a superb view over the picturesque village of Åre. The location is amazingly convenient for skiing (there is a bridge from the fourth floor of the hotel to a ski-lift). It is also convenient for the village, which is a steep 5 minute walk away.

We stayed for a few days around New Year's Eve. The overall hotel scene was very cosy and the staff are very friendly and helpful, but you just get the feeling everything could be a good bit better. The overall service is fairly average to be honest. The New Year's Dinner package ended up being very over-priced (£90 / 900 SKR per head) for pretty awful, luke-warm food with a band that got delayed due to power problems, but struggled a bit on the singing front anyway. There was a discount at check-out due to the problems, but no actual apology or acknowledgement that there was any problem or for the disappointment.

The room was modern, clean and functional. The shower curtain was missing when we arrived and never got replaced. There is no heating control (or at least not anything that works). We turned the radiators off but the place was still too hot. Of the four nights we stayed, the room was serviced just once. At the end of your stay, you are asked to empty your rubbish and take it to the garbage room in the hotel basement - seriously!!! One of the two lobby elevators was out of order the whole time we stayed. Our friends arrived to find a trunk freezer in their bedroom! There was a note to say 'please don't turn off'. It hummed all night and took up most of the space in the small bedroom. When they asked about it at reception, the response was simply 'how odd, I wonder why that is there?'. Hilarious!

BUT…

Great location. Clean. Great views from restaurant. On-site Ski Hire / Shop from Skistar. Friendly staff. Reasonable vlaue. Rooms modern and well appointed. It's a great 3 star hotel in reality, but could easily be a 4* plus if there was a bit more attention to detail.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 1, 2014

Are, Sweden is a beautiful village and the Tott affords an amazing view over the lake with ski in/ski out access to the mountain. As others have said, the breakfast is really good. The ski rental shop is right on the premises and the town is a five minute walk away (very slippery though!) Also, the beds are comfortable with good mattresses. That said, the rooms are tiny and austere and the service is spotty. Not a photo on the wall, dull white paint throughout, tiny windows, no in-room safe or minibar, no temperature control, extra charge for pool towels, (towels are crunchy not soft), cleaning services totally inconsistent - some days they come and some days they don't, elevator not working our entire stay, phone in the room not working and no bell hops at all. These things didn't ruin our vacation. We had a lovely time. Just don't expect anything close to posh. This is a Holiday Inn on a good day.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 19, 2013

The hotel was very good value compared to other hotels in Åre. Our room was really really tiny (double compact), so if you want to have some space, it might be worth booking something bigger. Breakfast was great, and the spa area was really good. A perfect way to relax after a few hours on the slopes!

Room Tip: Don't choose a compact room if you need some space, because there's not much of it at all.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 28, 2013

Tott is a good place during the high season. Easy access to the slopes, ski in, ski out concept.
You can stay at Tott without basically leaving the area but if you want to go down to the village, you have a steep walk down and back up again so not exactly your first choice unless you want to workout in the evenings as well and not in the slopes only.
You can of course take a taxi or take the mountain train (free of charge, but finishes at 10 pm).

All the rooms are like small "condos" with possibilities for self catering / cooking but the size is indeed small.

The breakfast is almost unbeatable. No matter what allergies you may have, there is something there for you. The only backdrop is that they do not have a "made to order" kitchen for omelettes and such.

Many rooms come with a spectacular view over the sea and the village.

Highly recommended for those who is not interested in having immediate access to the village or the shops.

If you decide to book, make sure you book a room / apartment with a southern view over the lake.

Room Tip: If you decide to book, make sure you book a room / apartment with a southern view over the lake.
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 24, 2013

I liked the hotel Tott. We stayed there for a week as part of a group. It's in an ideal location for skiing as its ski in ski out. It's a quick walk into town, 5 - 10 mins, using then footpath and tunnel. Though the path was very slippery when we were there. Good boots were essential and even then it was pretty treacherous! so sometimes then longer walk via the road was the better option. The hotel car park was also an ice rink at points!

The rooms are fine, not that large, but comfy and clean. A bonus was having access to the spa, with sauna and pool, great after a day skiing. Good breakfasts in the morning. Tried the restaurant one evenings which had good food, though service was slow at points. To be fair it was the busy week before new year though.

Overall a very good stay.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tott Hotel Are

Address: Tottvagen 111, Are 830 14, Sweden
Location: Sweden > Jamtland and Harjedalen > Jamtland County > Are
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #5 of 8 Hotels in Are
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Tott Hotel Are 3.5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Park Inn Are

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