I have just returned from a two week vacation at the Royalton. People have mentioned the long bus trip but as we did our trip in the day we found it fun. They offered beer on the bus for $2.00 but they should offer water and pop as not everyone wants beer first thing in the morning.
The resort consists of individaul houses containing ten rooms in each. We had an oceanview room with large balcony which was outstanding as everything is brand new. Good tv with HBO, Showtime, CTV, BBC World service and CNN if you wanted to watch tv in Cuba!
The people were wonderful as usual (this is my 7th visit to Cuba) and couldn't do enough for you.
We did not find any of them looking for tips but we did tip well as we always do whether we are in Cuba or elsewhere, we tip for good attentive service and that is what we received at the Royalton.
I must mention the fantastic service we received from our butler ORESTES. I see he has been mentioned in a previous review when he went out of his way to help a young man in a wheelchair and that is exactly what he did for us. I am a senior who was travelling with my daughter and Orestes couldn't do enough for us. Always there when we needed him. I can't praise him enough and I feel the Royalton is lucky to have an employee like him. ARIEL, our other butler did well but it was Orestes who excelled. The two front service personnel were extremely helpful - thank you YAIME and ROMELIA! I must also mention JULIA one of the Managers who was so helpful in sorting out a problem with a telephone bill. She originates from Montreal so was very useful with her fluent Spanish!! She likes English magazines so be sure to leave some for her! Everyone was wonderful.
Now I have to mention the two negatives to be fair as a reviewer. The menu was limited and repetitive. No butter for five days or bacon on last day (not their fault as they couldn't get any). The hotel badly needs a lunchtime/dinner buffet to give people a chance to select their own food. I think part of the problem was because we stayed fourteen days so we did have some menus repeated for the third time. The food was simply bland and boring. Do take ketchup, mustard and peanut butter - I did!!!!
The beach is fantastic with soft white sandy beach and clear blue sea without seaweed. Ice creams served on the beach and kabobs where a lovely touch. Plenty of loungers.
Thank you Royalton for a wonderful holiday with beautiful staff!