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“WOW....” 5 of 5 stars
Review of Royalton Cayo Santa Maria

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Royalton Cayo Santa Maria
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05200, Cuba   |  
Hotel amenities
Ranked #1 of 11 Hotels in Cayo Santa Maria
Regina, Canada
1 review
59 helpful votes 59 helpful votes
“WOW....”
5 of 5 stars Reviewed December 30, 2012

Let me start by saying this, I've travelled around the world and The Royalton is the first property I've ever taken the time to put up a review for. That should tell you something!

Before my wife and I travel we ask ourselves what we are looking for out of a vacation, the list this time went as follows;
1. Some peace & quiet. (we've worked 6 days a week for nearly 2 years)
2. A beautiful beach to walk.
3. A clean resort.
4. Great food.
5. Friendly people.

The Royalton had reviews that made us want to go and once there, we were FAR from dissapointed! The Royalton is remarkably quiet and restful for a resort and despite the two additional resorts available being rather "touristy" and loud, they do not interfere with the soothing bliss that is The Royalton. Don't get me wrong here, The Royalton is NOT boring! It's just that if you want to slow it down a little like we did at the time, The Royalton and it's superb staff will make it happen for you. If you want to 'play' and party like a kid, there are The Memories locations just a short walk away to do so. It's really the best of both worlds!

The beach is AH-mazing! There are about 6 or so kilometers to walk to the west of the resort and another 1 or 2 to the east. The water was clear and warm and the sand, very soft between your toes. Take advantage of the little known natural fish aquarium! I'll keep it a bit of a mystery to keep it from getting too crowded all the time but pay attention to the Pellicans, evryone knows that they eat fish right? :) You can walk in the water at about hip depth and be surrounded by millions, that's right! Millions of unique and colourful fish.

Describing anything in Cuba as "clean" can often be followed by, "for Cuba". NOT The Royalton! This place could be the freshest, brightest and cleanest spot on the planet! From our room to the pools, the restaurants to the beach bar it was obvious, everyone wanted to maintain the incredibly high standards of cleanliness that the management team had set for the resort.

As with clean, good food in Cuba is also followed by "for Cuba" more often than not. The food was amazing is a term that I do not throw around lightly but trust me, THE FOOD WAS AMAZING! Every little detail was catered to and if one small thing was requested by any guest we noticed, it was taken care of to perfection. There's a great variety too so go ahead, try everything! I did and anything that didn't tickle my fancy was MY fault, not the resorts!

As for friendly people, The Royalton staff and guests set the bar VERY high! We felt like we'd won the lottery of friendship by the time we'd left. How many places do you go for vacation and get a genuine invite to someone's house for Christmas Dinner? We were actually going to take them up on the offer at first because we were missing our family rather bad, but then we realized that the poor soul was going to drive in and back, 2 1/2 hours each way, just to make our Christmas a bit better. UNREAL! Thank you SO much for making us realize we had 'family' around us the whole time! There was also the Cuban festival at Remidios on Christmas Eve where a large group of guests went to experience the true taste of Cuban culture. Each one returned telling stories about what they saw and heard, what fun it was and to a person, how wonderful the people of The Royalton truly are.

I've tried to think of anything I didn't like or was dissapointed in and I think when you hear my one gripe, you're going to know that it is rather petty to tell the truth.
I missed Cuban music. There, I said it. The two pools are seperated by a fair amount with what seemed to be the "quieter" pool up top by the lobby and the other, just a short jaunt down the path to the center of the resort. Both are quiet and incredibly beautiful places to have a drink and relax or go for a swim when cooling down is required. My issue as little as it seems to be, (even to me!) was the background melodies being rather elevator'ish North American tunes by Celine D. or Elton John. I casually mentioned this along with a few others and PRESTO! The last 3 days in the afternoon Cuban Music softly filled the air and made my hips feel like swinging from side-to-side. This was NOT Cuban party music. It wasn't loud and obnoxious EVERYBODY GET UP AND DANCE NOW music. It was music that let you know exactly where you were and that's Cuba! Exactly where I WANTED to be at the time.

Having been to The Royalton in only it's fourth week of operation I do know one thing for certain, it's only going to get better with age! The staff and management wouldn't have it any other way. I could throw a list of names together to say thank you to but honestly, I'd be devistated if I forgot one name out of the dozens that made this trip SO very special.

So Royalton crew, ALL OF YOU,
Gracias por hacer que nos sintiéramos como en casa en su casa!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar D, General Manager at Royalton Cayo Santa Maria, responded to this review, January 1, 2013
Dear guests:

We love the title of your comments! Mostly we are proud that we could have that affect on you! And even better, that you would take the time to write about us makes us gives us the chills! Thank you so, so much!!

We kind of like the sound of the 'Royalton Crew'! Makes us sound so cool!! We really love the way you have described our hotel and we sincerely hope that many will read your comment. It is amazing how our clients describe us so amazingly well, from top to bottom, from the lobby to the beach and even our music styles! And you are right, whatever you want, you will get!

Your generosity is overwhelming dear guests, we remember you well and miss you so already!! We loved your sense of humour! And yes, we will put Cuban music on when you are here, as you mentionned so well, it's not that we are boring, but the Royalton is really a hotel of relaxation, peace and quiet for hard-working clients just like you.

From the Royalton Crew, we thank you from the bottom of our hearts! Come back soon, we'll be waiting to create another amazing holiday for you!
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Montreal
1 review
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 29, 2012

Food/Restaurants: For Cuban standards the food was great. Some dishes were excellent while others take some more practice from the cooks to master. For example Sushi tasted like it was made hours earlier and taken from fridge which made the rise cold and dry and there was not as much fish as you might expect. However, more familiar dishes to locals were delicious and there was enough variation in the menus for us. Royalton Burger is great! We had no issues making the reservations for dinners when we wanted, which was all handled by our butler. Atmosphere in restaurants was great and service was spectacular. Sometimes there were small issues with the language, but nothing some extra communication didn't fix and friendliness compensated any lack in the language skills.

Room: The room was spacious and the bathroom was very stylish. We had a small problem with the shower though as it leaked easily to the bathroom floor (and there’s no drain in the floor). It seemed like an issue in the shower floor design as it wasn't tilted/dented enough to keep the water from overflowing, so we had to keep shower in low volume and sometimes even stop the shower altogether to avoid leakage. Something they can probably fix easily by adding a water blocker. Also there were some problems with hot water that you had to let it run for few minutes in the morning before getting any. During couple of days there were no water at all for couple of hours, but apparently that was issue with all the hotels in the area, not only Royalton. Luckily it didn’t affect any of our plans. There is also a safe in the room that is large enough for a smaller laptop as well and which is easy to use.

Service: From gardeners to managers the service was top notch. They were very friendly and wanting to help us even with smaller things. Bartenders and butlers were always easily accessible no matter where in the resort we were. Bellboys were always more than happy to give you a lift where ever you wanted to go. It was easy to exchange money at the front desk, while for credit card withdrawals you had to go to the Memories ~10min by walk or ~5min with shuttle. Chambermaid did amazing job in mornings and evenings. It was always a pleasant surprise to find out how the room was prepared while we had been away.

Entertainment: Entertainment group was very friendly and there was variety of activities, but we didn't have much time to participate on them. Each evening there was a different show/concert that was good quality, but we hoped they would have lasted longer to full fill the evening. The internet wasn't working while we were there, but it was nice to be off the grid for a week anyway so we didn't miss it a bit. We had one rainy day but there is a small gym shared by all hotels close by in the nearby "village" that we enjoyed. Couple of extra equipment would be nice though for more complete exercise. The gym had good air conditioning and staff kept the equipment clean.

Spa: The spa is in the village next to the hotel and is a small haven on its own. We can highly recommend getting a massage which was very relaxing. However, manicure isn't quite up to the Canadian standard. It was great that butler handled all the bookings and we had no problems getting the times we wished. The prices were quite high and close to the level you can expect to pay in Canada, but the 20% discount you get by booking through your butler is nice.

Beach: While the beach is shared between all the resorts, the Royalton section was quiet and peaceful. It was clean and well kept. The beach boy helped every time setting up and brushing the sand off the beach chairs and laying the towels. The bar service was also operating on the beach, which is great. The beach is long enough even for longer walks and we never even walked from one end to the other. Water is very clean and you can walk quite far until your feet doesn't reach the bottom.

We booked a 7 night package since we were a bit vary about the hotel being so new and we weren’t sure how well our stomachs could handle the Cuban food. However, it turned out to be such an amazing resort and we would have wanted to extend our vacation. While it would have been ok for the hotel, Sunwing didn’t have option to move the return date even for a fee, but they would have required us to buy full-priced plane tickets ($435 per person). That was a bit of a disappointment since they advertised the extension was a possibility, but next time we know to book a longer trip from the beginning.

Overall we were extremely pleased with everything! We were pleasantly surprised how well everything was operating considering the hotel just opened 3 weeks ago. The service is fantastic and we hope it stays that way. We highly recommend this to any couple seeking for some luxury and perfect relaxation. Thank you for making our vacation the best ever and we hope to see you soon!

Room Tip: Bungalow 06: Perfectly located next to the main pool, snack bar and the path to the beach.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco-Mazzucchelli, General Manager at Royalton Cayo Santa Maria, responded to this review, January 6, 2013
Dear guests:

Wow!! What an exhaustive review! A-ma-zing!! There is no need to say anything else about our hotel! You have mentionned it all!!

Thank you for taking the time to comment on our new little gem, it so important for us to know your opinion, your likes and dislikes so we can keep working and improving every day!

Your review is truly remarkable and makes it very easy for us to pinpoint what we need to work on! We will not comment on every point because this answer would be 3 pages long, but rest assured that all was commented with every department of our hotel and improvements will be made.

It is wonderful to read that you will be back as we were going to invite you anyways, just so you can see all the progress that we have been making!

Looking forward to pampering you once again at Royalton Cayo Santa Maria, you close-to-home paradise!
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Innisfil, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 29, 2012

We stayed at the Royalton from Dec. 15th until the 22nd Everything was perfect except a minor plumbing problem that was fixed in short time. We were pleasently surprised, especially with the food, as it was better then expected. We have been to Cuba before and the food was average at best. The hotel being new has some growing pains but the Management and staff did everything they could to make our stay a memorable one. If you want to relax this is the place to go. The beach is outstanding and we were very fortunate to have perfect weather the entire week we stayed at the Royalton. We were also impressed by our pool side bartended Liondre who never left us thirsty and always had a smile on his face. I celebrated my birthday there and while we had just finished our dinner I was surprise by a very special birthday desert.Our room was wonderful spacious and comfortable and the wirlpool bath and large separate shower added to the luxury of our cabana. We were truly pampered during our stay as upon returning to our room one evening we were greeted by a bottle of chamagne and dark chocolate covered pares in our room.another of the many pleasent surprises we had during our stay I would have rated this hotel a five star but being new there are items the management and staff are still working on, and the Royalton will be the place to go in Cayo Santa Maria. Would we recommend the Royalton "Absolutely" In a short time I'm sure this resort will be one of the finest in all of Cuba.Note: A special thanks goes out to Julie for her professionlism, and making our stay exceptional. We will return in the very near future

Room Tip: Cabana rooms are close to the pool and restaurants
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar D, General Manager at Royalton Cayo Santa Maria, responded to this review, January 6, 2013
Dear guests:

Thank you so much for your wonderful comments! As you mention, since we are just opening up our new baby, there are still some details to pay attention, but we work restlessly day and night to ensure your perfect vacation!

Julie and the rest of the staff thank you for your comments and still remember you well! You are welcome anytime and we will keep taking care of you just like during your first vacation! We are happy that you enjoyed the food. We go out of our way to be different than the other hotels in Cuba and your comments prove that we are making it work! Imagine now, our chef is working on 7, yes, 7 new and different menus to diversify and make sure you enjoy an amazing culinary experience!

Thank you again for your comments and we look forward to welcoming you once again in the near future to Royalton Cayo Santa Maria!
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Sliema, Malta
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 27, 2012

The setup is amazing and the staff make you feel like a princess. One of the 1st all inclusive that calls themselves 5 stars and can certainly stand behind it. Room are huge but in small complex on 10 rooms maximum. Nice glass rainy shower and a big bath. Flat screen with all international channels. Staff is very friendly in particular Mario who always smiled with a professional attitude.
The beach is quiet with a beautiful sea color and sand. We stayed 4 nights as a girl's trip and I would go back with my partner anytime. I really felt relax and pampered when I got back.
Is worth to go now before it come too popular!!!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco-Mazzucchelli, General Manager at Royalton Cayo Santa Maria, responded to this review, January 14, 2013
Dear guests:

Wow, we get a 5-star review from a 15 review contributor! Wow! What more could we ask for?? This is the perfect Christmas/New Year's gift for Royalton Cayo Santa Maria, thank you so very much!!

We love it! Short and sweet and to the point! It is our goal to make you feel like a princess every day and it will happen every time you come and visit us, whether with your other pricess gal pals or with prince charming!

We so appreciate you taking the time to put down your opinion of our new little gem, especially coming from you who has so much travel experience.

We will be waiting for your, whether we are popular or not, and we will pamper you just as much as the first time you came to fairy land Royalton Cayo Santa Maria!
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Dominican Republic
1 review
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed December 27, 2012

This hotel opening has to be the smoothest we have seen! It seems the hotel has been open for years! We are going back as soon as we can! We have never seen such a peaceful hotel. The atmosphere is tranquil and relaxing, you don’t have to lift a finger, and everything is brought to you from an appetizer on your lounge chair to a bottle of wine in your room. This is a hotel for people who want to relax; music playing all around the hotel is smooth jazz, lounge or relaxation music. Those who want party music are well served at the Memories hotels right next door! This is exactly what we are looking for but we did notice some people who seem to want a little more action. This hotel is like being in a spa 24hrs a day! The rooms are beautiful and spacious and room service makes it so easy to be perfectly lazy! We work hard all year and both have stressful jobs and we have finally found what we are looking for when going on vacation. Heavenly peace. No other hotel has even been able to fulfill our need for quietness as the Royalton. It was our best vacation by far.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar D, General Manager at Royalton Cayo Santa Maria, responded to this review, December 27, 2012
Dear guests:

Wow! We are so impressed!! What a beautiful comment! Thank you so much! We are so happy that we were able to fulfill your expectations and that you could recuperate much needed energy during your stay!

You are right in saying that this hotel is very quiet. We pride ourselves with the zen feeling you get right when you enter the lobby all the way to your lounge chair in the pool! Even the beach is inviting to relaxation, we are so lucky to be situated on one of the most beautiful beaches in the world with kilometers and kilometers to walk about each day!

We are also very honored that you have chosen us as your destination of choice and that we will have the chance to welcome you again.

Rest assured that we will be well prepared to pamper you once again at Royalton Cayo Santa Maria, your own heavenly peace! Thank you so much for your comments!
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New Liskeard
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 26, 2012

We had a great start to our holiday by arriving and greeted quickly by reception which only took a few minutes and being shuttle with our personal butler to our amazing ocean view room #507...We were both amazed at the size and location, close to the beach and pool and bar and restaurant and did I mention the bar.....The beach is the best of all the hotels and people no fighting for chairs or shade and bar service at your fingers tips....From short walks to many km stroll will please everybody....24 hour restaurant opened to feed you with great lobster salad or a very yummy Royaltan burger with a fried egg to feed your hunger, no waiting lines for a la carte restaurants because your butler wanted for you in the morning to book your reservation and very rarely did your hear sorry we can't booked that time for you....The Cuba staff all of them form butler , chamber maids,bartenders , servers to Omar or Arturo the managers always asking if we were happy and if everything was okay ,,,,Even offering there cell phone to call home ,,Thanks for that ,,,,Corona to Premium Volka to Blue Label Scotch....Being a new Hotel the only thing to adjust was the fast pace of home to slowing down for diner or supper service....very minor growing pain for a new 5 star resort that just openned and expected way worse for the value paid....looking forward to returning next year and seeing this 5 star resort the best currently in cuba for adults over 18 being a diamond rated resort in no time at all.....Thank you all for a great holiday and look forward to seeing you all in 2013 and sooner than you think....Marc & Alison

Room Tip: room #507 is the best location corner suite on the resort
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar D, General Manager at Royalton Cayo Santa Maria, responded to this review, December 27, 2012
Dear guests:

Well, we wish you were here instead of at home! What a nice compliment, thank you so much! Rest assured that all of us have read your comments and thank you for such generosity!

You have depicted our hotel well and we are now very excited to read that you will be coming back sooner than we think! Great news! We get to pamper you again!

As you mention, we still have some details to sort out as we have not even finished our first month of operation and we thank you so much for your patience. We have the best clients in the world!

Thank you again for your wonderful review and you are right, we are getting better and stronger every day which means your next vacation will surpass the last one!

We look forward to surprise you at Royalton Cayo Santa Maria, your second home that is waiting for you!
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Calgary
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed December 24, 2012

My spouse and I just got back from a week vacation at this new spectacular resort. It was truly a relaxing and great experience. Definitely would recommend this hotel to anyone who wants to go to Cayo Santa Maria; I wouldn't stay anywhere else.

Accomodation:
We had a balcony oceanview room which was beautiful. Loved the shower with its rainfall showerhead and the bath had window doors which opened up and allowed you to take a bath and look out into the ocean. The maid, Juliet, was truly creative and left new towel designs on our bed each day; for instance one day it was an elephant and next was an owl. Only negative was that they still didn't have bathrobes and slippers when we went and no outdoor table on the balcony.


Food:
The food was exceptional for Cuba although repetative; Loved the fact there is no buffet; however a fruit, yogurt, toast cheese and cold cut bar is available for breakfast at the Eggscelence restaurant. No issue booking any restaurant at any time in the evening. Service was excellent. Had choice of different wines from costa rica during lunch and dinner. Had surf and turf a few times near the end they understood what medium rare was; just say more rare than medium the lobster was sometime also a bit overcooked. For lunch the Eggscelence restaurant has a different menu but you can alwats go to the snack bar for a bit of western fare; same menu all the time. Try their garlic shrimp, Chicken and Royalton Burger, I promise you you'll love it. Royalton Burger is a Bacon,cheese burger with real ground beef topped with an egg.

Drinks:
The best drinks in town; no issue getting top shelf drinks; try the 12 year old rum and 18 year old scotch. If you ask for a cappacino they will serve you a latte...but if you say cappacino and point to the small coffee cup they will make you a cappacino western style.

Service:
Best anywhere in the resort; beach, poolside, restaurant, lobby bar. I actually wanted to tip constantly due to the quality of the service.

Pool:
Cool and refreshing. Don't have to rush and get a chair at the pool there are plenty. Pool towels aren't new or 5 star would recommend they change them for more plush ones especially since this is a new resort.

Recommend this resort for anyone who want to relax...not a party place.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar D, General Manager at Royalton Cayo Santa Maria, responded to this review, December 25, 2012
Dear guests:

You will be happy to know that we now have bathrobes, slippers and balcony tables!! We are sorry these items were not in your room upon your arrival. Believe it or not, these items were ordered a very long time ago, long before the opening, but unfortunately, delivery in Cuba takes a lot of organization and paperwork and most often than not, takes a lot more time than we really have. Rest assured that we placed all of our efforts in getting these and a more that we needed for the opening as fast as possible. Once again we apologize, there are there for your next visit that is for sure!

As for the food, we are planning on elaborating at least 7 menus per restaurant as of now. Some changes have been made this week and we continue to put our efforts in this direction as we know that the food experience is a big part of a 5 star hotel. Our cooks continue to receive courses on cooking by our chef. In Cuba, meat has always been eaten very well cooked, well we are changing that custom!

We could not thank you enough for your generous comments. We remember you well and are so very happy that we could make your visit at Royalton a memorable one. We are dedicated to you and only you dear clients and your commets are precious. They are the ones who make us better and better every day.

Thank you for taking the time to write to us, we sincerely hope to welcome you again at Royaltoon Cayo Santa Maria, your homely paradise!
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Additional Information about Royalton Cayo Santa Maria

Address: 05200, Cuba
Location: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Cayo Santa Maria
Number of rooms: 122

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