My husband and I have been going to Melia Cayo Santa Maria for the past years. This was our 4th time. Each time, we had a great time and I am finally getting around to posting a review.
We travelled last this September 2012 and the weather was fantastic. The sea was calm and it rained only 1 day and it was during the night. It really allowed us to enjoy the wonderful beach. We do not know whether this was typical for September, but it was great.
We have travelled extensively and the beach of the resort has been the greatest, like a post-card. Fine white sand, a long strip with great privacy and none of the crowded Varadero experience. The beach is kept immaculate by the beach staff. For anyone that appreciates beaches, this is the place to be.
The resort grounds are kept immaculate.
Here is where it all makes a difference. From the time you arrive, the bell boys Jorge, Alexis, Michael will welcome you with warm smiles and great attitude. Then you will deal with front desk and reception. Always a pleasant experience. For example, I had my birthday during our vacation. Yudy the manager of the reception noticed and gave us a free massage and bottle of rum. Now, we’ve been there for the past years so we get to know the staff and we feel that we are at home, but what impressed me is that they treated everyone with respect and strived to provide the best customer service that they could.
Moving on to the lobby bar and the restaurants, the people there are excellent. Jullier and Reinne from the lobby bar made my birthday memorable.
We enjoyed the beach restaurant the most and we should thank the girls there Rossi, Xiomara and all the guys at the barbecue. They were wonderful.
We cannot not mention the general manager Paco Benito who one notices immediately as he is very hands on, very friendly and seems like tirelessly makes sure that everything is running smoothly, always with a smile.
We went to the spa. We had our massage there for my birthday with Mr. Wong. Tremendous service and the facility is very nice. I would highly recommend him and the facility.
We had the ocean view room which was incredible. You could see the sunrise over the ocean from your bed. Enough said. The room was kept clean and the maid service was prompt and on time. We had absolutely no concerns with the room. The mini bar was always stocked with whatever you asked and there were always clean towels.
The food was great with lots of choice – from fresh fruits to crab. We ate at the beach restaurant for lunch every day and went to the other restaurants for dinner (3 days) and 4 days at the main buffet. I could say we enjoyed every night, but for us, the best was the “French” restaurant. We had the lobster there.
The crowd was mixed – from young people to people with small kids to older couples. We are in our 50s and we enjoyed the musicians that they had at the lobby bar every night. It was mostly jazz and classical which set the ambiance just right. There are discos there but we did not go so I cannot comment on them.
Overall, the staff make this resort a wonderful place to visit and just relax and it all makes for an easy choice when you wonder where to go in Cuba or the Caribbean in general. We have been making this choice for the past 3 years for our Caribbean vacation and we can’t wait to book the next one. Kr.&P.
- Official Description (provided by the hotel):
- In an island paradise off the northern coast of Cuba stands the 5- star All-Inclusive Meliá Cayo Santa María hotel, especially designed for families, surrounded by beautiful beaches and lush tropical vegetation. This property (358 rooms) offers facilities for incentives groups and a special wedding and honeymoon program. A perfect complement for an unforgettable holiday. ... more less
- Also Known As:
- Melia Cayo Santa Maria Hotel Cayo Santa Maria
- Cayo Santa Maria Melia
- Cayo Santa Maria Cuba
- Santa Maria Cuba
- Melia Cayo Santa Maria Cuba