I had accidentally reserved for a day prior to my arrival and didnt find out to the day itself. I know, dumb. I gave a call. "No problem", I was assured by the staff member on the phone. "We'll just move the booking to today". How friendly and helpful and understanding!!
But a month later I found out that my booking hadnt been moved at all. A new booking had been made instead and I was charged for both. After a lengthy conversation on the phone, management insisted it was impossible that one of her staff members had said that the booking could have been moved. Problem is one of her staff members did say that. I would not have slept there if they would have told me that the missed booking would defintely be charged and i would have to just make a new one. I would have cut my losses and driven home.
As a result, I didnt just overpay for the room (because despite the great location the room itself (€85) is not really value for money), I overpaid twice as much as a normal customer would. Be very careful when booking.
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