Well, I almost dropped the reservation when a staff person Harshini responded to me saying "what is this skoosh,that they do not know anything about skoosh.com" and money already being deducted from my account. After a few email transactions and phone conversations we checked in. The day we checked out Marketing Manager asked me whether they'd get paid. Finally, it appeared there is a link with Aitken Spence Tours and all's well at the end.
As for the hotel; well located, extremely friendly staff except Harshini, well experienced chef and associated staff with an efficient work ethics and manners. Good portions in meals with room service. Spacious rooms with ensuites. Talking about ensuites, we believe that ensuites can be upgraded with good fittings as the present fittings are bit corroded with water inhibitors. An exhaust fan is highly useful to get rid of steam and vapour.
All and all we had a wonderful time with efficient, friendly and well mannered staff. Will return and highly recommend who wants visit Kurunegala.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.