Although I never did stay at this bushcamp, I wanted to warn travelers as to their inflexible deposit refund policy. My family of 8 adults was scheduled to stay here for 3 days when my daughter-in-law was admitted to a hospital with a life threatening heart infection 3 days prior to our arrival. I immediately tried to contact Buchu Bushcamp to inform them of our dire circumstances. I phoned several times and each time was told that I would have to speak to Annette who was never there. I finally received an email from Annette and while she said that she had empathy for our situation, would only refund 50% of our deposit. Where as the amount of money is inconsequential compared to the life of my daughter-in-law, I was extremely disappointed in their attitude. It was always about their loss of revenue and not the extreme crisis we found ourselves in. An emergency like this could happen to anyone. This was certainly not a trivial reason to cancel this reservation. We had to cancel several other things and each company refunded us in full. Buchu Bushcamp was the ONLY company that took this stand. Please be warned that if you choose to reserve accommodations here, you are committed and cannot expect any consideration should you find yourself in a tragic situation.