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“Mercure Bradford” 4 of 5 stars
Review of Mercure Bradford, Bankfield Hotel

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Mercure Bradford, Bankfield Hotel
3.0 of 5 Hotel   |   Bradford Road, Bingley, Bradford BD16 1TU, England   |  
Hotel amenities
Ranked #4 of 4 Hotels in Bingley
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367 reviews from our community

Traveler rating
    104
    119
    79
    35
    30
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Barry, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 3, 2013

Spent 4 nights in late Sept. Before booking I checked the bedrooms on the I/net, all looked lovely. However the room we were allocated was more like a single than a double. It was very small and situated in the furthest corner of the hotel. We only had one chair and had to request another The only natural light was from one window of approx. 45 x 40cms, which was screwed down, therefore eliminating any fresh air. Constant problems with the key entry, which was changed 4 times. Reception staff did'nt seem to show any interested in our concerns. Food in the restaurant was good with very polite staff, but service was extremely slow. Bar prices were exhorbitant. The hotel could do with a second lift.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
004GM, General Manager at Mercure Bradford, Bankfield Hotel, responded to this review, October 12, 2013
Dear Guest,

Thank you for taking the time and trouble to leave your feedback and review of your recent stay. I am very sorry to hear that on this occasion the room in which you stayed did not meet your expectations.
It is a shame that we were unable to rectify your concerns during your visit. Please be assured that your feedback has been discussed in full with the team and direct action has been taken to make the required improvements and ensure no future repetition.
I can only apologise that on this occasion we did not meet your expectations and hope that you will consider returning in the future when I am confident that you will experience our usual standard of care, welcome and hospitality.

Kind regards
Emily Cox
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zevenaar, The Netherlands
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 3, 2013

Stately home it looks on the website. However when arriving it lookout like a ran down hospital.
Staff were only mildly interested. Breakfast was limited to English, which is not every ones choice.
Some cheese and meat would have been nice.
Dinner was average uk standard which means Indian curries and black grilled meat.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
004GM, General Manager at Mercure Bradford, Bankfield Hotel, responded to this review, October 12, 2013
Dear Guest,

Thank you for taking the time to leave your review. I am disappointed to hear that not everything met your expectations on this occasion.
I would like to assure you that your feedback will be reviewed with the team and we will take into consideration your comments regarding the menus at both breakfast and dinner as we continue to make further improvements to our service and standards.
Once again thank you for your feedback and I do hope that we will be able to welcome you back again in the near future.

Kind regards
Emily Cox
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 29, 2013

Lovely hotel... Nice warm comfortable room... Very clean... Great staff... Stayed dinner bed and breakfast and both meals were lovely... Plenty to eat... They certainly didnt skimp on portion size...there was two parties happening on the day/night of our stay... Great bar... But this didnt impede on our stay... Have stayed twice before... Last time 6 years ago... Never had a bad experience... Would definataly stay again

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
004GM, General Manager at Mercure Bradford, Bankfield Hotel, responded to this review, October 3, 2013
Dear Guest,

Thank you so much for such a positive review, I am very pleased to hear that you enjoyed your stay with us.

I will ensure your comments are also passed onto the team as I am sure this will serve as a great encouragement for them as we continue to improve our service and standards.

We look forward to welcoming you back again in the near future.

Kind Regards

Emily Cox
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 24, 2013

Very nice hotel.Stayed over a week while looking after relative living nearby. Reception staff excellent, very helpful. Beds comfortable nice firm mattress but not too hard. Unfortunately due to 3 weddings during our stay sleep was not possible until after 12.30 when music stopped. May have been position of room. Guests were noisy returning to rooms after nights entertainment. Not hotels fault but maybe notices reminding guests to be quiet in corridors might help. Would recommend hotel and will definitely stay there again, but will ask for room away from bar area and ballroom.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
004GM, General Manager at Mercure Bradford, Bankfield Hotel, responded to this review, October 3, 2013
Dear Guest,

Thank you for your review and your postive feedback regarding your stay. I will ensure your comments are discussed with the team as I am sure your feedback will serve as further encouragement as we continue to imporve our service and standards.

Please be assure that your feedback regarding the noise disruption will be reviewed with our Reception Manager to ensure rooms are allocated accordingly and guests not attending events are in quieter rooms.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind regards

Emily Cox
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Bradford, Bankfield Hotel

Address: Bradford Road, Bingley, Bradford BD16 1TU, England
Location: United Kingdom > England > Yorkshire > West Yorkshire > Bradford > Bingley
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Bingley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Bradford, Bankfield Hotel 3*
Number of rooms: 103
Official Description (provided by the hotel):
Unwind in Gothic grandeur in the heart of Yorkshire Bronte country at the Mercure Bradford, Bankfield Hotel. Set in a Gothic style mansion house surrounded by landscaped gardens, the Mecure Bradford, Bankfield Hotel is a peaceful retreat and a short stroll from the banks of the River Aire. The Mecure Bradford, Bankfield Hotel is two miles from Bingley railway station. The Haworth & Bronte Parsonage Museum, celebrating the life and work of the Bronte Sisters, is five miles away. ... more   less 
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Also Known As:
Bradford Ramada
Ramada Bradford Leeds
Mercure Bradford, Bankfield Hotel Bingley

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