GWALIOR Taj Usha Kiran Palace Hotel
We had very happy memories of our stay at the Taj Usha Kiran Palace Hotel in Gwalior in 2009. With its own private gardens and complete seclusion behind its gates it is a peaceful place to stay in a noisy and rather grubby city.
We had previously stayed in room 106, a charming reasonably spacious double bedroom. We were offered an upgrade when we booked for our second visit, to a luxury suite for just over £100 STG per night. Which we accepted.
We had a good welcome to the hotel and the computer had a record of our earlier stay.
We very much enjoyed the gardens.
The restaurant was busy but seemed more crowded with tables for the space. The important thing is that the food was delicious both at dinner and breakfast (excellent masala dosas).
It was a lovely place to stay. The bed was extremely comfortable, the bathroom spacious, the dressing room is an advantage to take cases and clothes.
We had some reservations…
The suite we were first offered smelt heavily of strong Indian cigarettes. We asked for an alternative and were offered suite 309 on the second floor.
It was light and airy and spacious (more so than the first suite, 116). The main room contained, as well as a double bed and sofa, a marble platform lounging area with three rows of seven cushions, each over two feet square. There were many other cushions around the edge. It was splendid and dramatic with lit alcoves displaying glassware. The luxurious effect was marred only by the food stains on many of the cushions. We tried turning them over but stains were on the underside as well. Not quite Taj Palace standard. The additional disgracefully stained sofa and large pouffe were removed and replaced after we called housekeeping. They offered to remove the cushion covers the evening before we left, but we agreed to live with them until we departed. Trivial perhaps, but, again, not indicative of scrupulous housekeeping and certainly not up to the standards to which the Taj group aspires.
We asked for an iron and the one that came was old and had been perhaps dropped. The cover was cracked and the iron overheated, scorching the clothes. It was, we thought, unsafe, dangerous even, and it was replaced with a modern, cordless steam iron.
On the whole we thought the room we had on our previous visit was charming and characterful. Had we known what the suites were like, we wouldn’t have paid for an upgrade. Of course the two Royal Suites are much more expensive and are a very different option.
In general we thought that a hotel that was both a palace and a member of the Taj group would offer the highest possible standards of the group. In our experience there are numbers of much more modest properties run by Taj that achieve higher standards than that of Taj Ushan Kiran Palace Hotel.
The rooms are very different from each other. It is hard to find out what you have booked so perhap...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Greetings from Taj Usha Kiran Palace, Gwalior.
Thank you for posting your valuable feedback on trip advisor.
It has been our privilege to have you stay with us. We have always been earnest in our endeavor to extend the very best of the Taj to our guests.
Thank you for your valuable feedback, we have taken note of it and will work on the same.
We look forward to welcome you back at Taj Usha Kiran Palace on your next visit to Gwalior and assure you of our best services and attention at all times.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.