Stayed 20th - 27th Oct 2013 & arrived after midnight & told restaurant still open. Went up to room to leave cases freshen up so we could get a coffee & water. The door would not lock, we tried several times. Informed reception who said it is safe & will tell manager in morning! & that no-one could come into hotel past him during the night. I told him what about other guests ? We had to move furniture in front of door during the night & nnot much sleep was had.
Told rep. in morning & asked for complaint form & she said ok & it was really terrible. Rec. said it will be fixed am. We felt we had to stay by pool to keep checking our belongings left in room. By late afternoon was still not locking but rec. said it was fixed but will send someone again. We waited in room till they came & said its ok. Explained the locking handle was still wobbling & not attached to the door properly so will not lock ! He tried to open by pushing with finger tips & said see locked ! told him to try handle without key & it opened. He tried several times & hey guess what he could get into the room easy ! He fiddled around with mini tools on a key ring & said its ok now. Told him it wasnt as still slack & coming away from door. Eventually after approx. 18 hours mended !
Rep. was told next day what had happened, again she said it was bad, said I was still waiting for complaint form.
Few days later remined her again !
On departure I told her she still had not given me the form, she asked if I still wanted one & she could also log the problem. Asked her had she not logged it yet ! & dont bother I will contact head office on return !
Pros. good size apartment
reasonable restaurant prices ( although didnt use much)
Cons.SAFETY!!!!!!!!!!! see above
towels reserving sunbeds ( saw people coming down in pj's & not using for hours )
- Also Known As:
- Andreotis Hotel Protaras