All in all I am very satisfied with the stay, as we got what we expected, and for a reasonable price. Rooms are good, the breakfast is good, the dinner buffet is not recommended, as there are much better alternatives surrounding the hotel. The activity clubs for children are recommended for 7-12 year olds (Super Kids), but not so much for active 5-6 year olds (BamseKlubben). Staff is mostly helpful, but during dinner time they are very busy and not all that helpful. The pool area is quickly occupied in the morning so you need to be an early riser to get a sun bed. Snorkeling and swimming possibilities in the sea are excellent. Tennis court is acceptable (I recommend bringing your own tennis racket). Many good alternative restaurants exist in the vicinity of the hotel.
Easy online booking from the Norwegian TUI operator StarTour (www.startour.no). Only thing that was suboptimal was that we ordered the Super Kids activity club for both our children (6 and 9), but it was only registered for our 9 year old, as it was a 7-12 club. This was silently bypassed by the booking application, so our 6 year old was without an activity club. However the StarTour guides where able to find a place for him at the Bamseklubb (3-6 year olds).
We stayed in a two room apartment. The apartment consisted of bathroom with bathtub, bedroom, kitchenette and living room (combined).
The bathroom was clean and roomy enough for two people at once. Good size bathtub.
The Bedroom was big with enough closet space. The bed was actually two beds set together to form a kind of double bed, furthermore they had wheels and tended to separate. Under the bed sheets there where protective bed sheets which contained plastic which where really uncomfortable and had to be removed, but overall they where quite comfortable.
We did not use the kitchenette much, as we had breakfast included and ate the rest of our meals outside, but it contained everything as promised when ordering the stay. A round table with four chairs was a good place to play board games with the children.
The living room part was used as bedroom for the children with two extra beds placed there.
Television was a small CRT set with poor reception and sound.
We did not go for all inclusive, but we had breakfast included. The breakfast was good with everything you expect for a breakfast buffet. The service was good, and the staff was quick in removing used plates.
We tried the dinner buffet one night, but where really disappointed. The staff was clearly stressed and some of them plain rude. Drinks took a long time to be served, used plates where not removed. The food was not all that great either.
Based on this I am glad we did not order the all inclusive package.
There are a lot of restaurants in the vicinity of the hotel (5-15 minute walk) which are of various qualities. I also recommend a short cab ride to Protaras which also has a lot of restaurants.
Pool and activities:
The pool area consists of a small pool for toddlers (water depth 50cm) and a larger pool with a water depth of 140cm. The pool area is a bit small for the number of people in the hotel, which means that you need to be ready to be in pool area at around 8am to secure sun beds. However there is just a 40 meter walk to the beach. Excellent snorkeling possibilities in very clear waters with a great variety of fish to be spotted. Be mindful of the sea urchins which are everywhere (use bath shoes).
The Super Kids club for 7-12 year old children was a good activity for our 9 year old who was really pleased. They had a good time and played basket, football and other games, and also made friends for the rest of the stay (and after).
The Bamseklubb for 3-6 year olds was not as good. Our 6 year old attended the first day, but refused to go back the second day because it was so boring. I accompanied him for a while the second day, and I must agree to this. This was not a good activity for the children to make new friends. It is more of an offer to the parents than to the children. Many of the smallest children where sobbing the entire time, and the activity leaders did their best comforting them. The day was laid out with drawing, singing, outside food break (in the shade) and ending session with dancing and singing. I cannot recommend this activity club to your child if your child is of the uncertain type or the active type. We tried to change to Super Kids for our 6 year old, but this was unfortunately not possible due to capacity.
The gym is ok for most use and contains what you need to do all basic exercises. There is also a tennis court which is worn and a bit cramped, but useful. For a €20 deposit you can rent rackets for €6 an hour.