I booked Superior Room Side Sea View in that hotel only for 2 nights in the beggining of May. On arrival we were given Double Standard Room instead of booked Superior Room with Side Sea View. The receptionist was very "surprised": "Oh,my God! Really? How could it happened???Sorry, sorry but we don't have available Superior Room for you now." She also mentioned that we can change room to our booked room only next day! She also offered help to move our luggage etc. Next morning I went to reception to find out when our Superior Room will be ready and who will help us to move (we are family with 2 small children); the manager Nicos spoke to me in a rude impolite manner accusing me in last minute booking! Despite the fact that the reservation was done exactly 1 month before! No help offered with the luggage. DO NOT STAY IN KAPETANIOSBAY HOTEL! SAVE YOUR NERVES!
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- Also Known As:
- Hotel Kapetanios Bay
- Kapetanios Bay Protaras