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“Over Booking! A sad tale!” 3 of 5 stars
Review of Iliada Beach Hotel

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Iliada Beach Hotel
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4.0 of 5 Hotel   |   Protaras Rd | PO Box 33600, Protaras, Paralimni 5315, Cyprus   |  
Hotel amenities
Ranked #41 of 67 Hotels in Protaras
Taunton, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
“Over Booking! A sad tale!”
3 of 5 stars Reviewed October 27, 2012

We have been regulars at The Iliada for many a year! This year we stayed at The Silver Sands next door! (Nice hotel but small rooms)...We upgraded to an all-inc package at The Iliada as we had friends there! Basically, the hotel needs some work done on it! Fixtures and fittings are in need of replacing! The rooms need some work done on them as well! We saw a lot of people arriving at The Hotel only to be told there was no room! The staff are not to blame for this! The girls at reception are subjected to abuse from new arrivals on a daily basis, i believe the owners are responsible for there policies of deliberately overbooking the hotel! I felt so sorry for the girls who do an honest days work for peanuts! I hope the owners take note of all the complaints. As for the staff, all the Slovak girls were fantastic as usual working non-stop to do everything possible to make sure you were well fed and watered! Makis was his usual self on the bar, and this years entertainment guy Aaron was a great lad as was his other half Lisa our Thomas Cook rep...The Iliada a few years was a struggling 4* hotel. These days if you went around finding fault, one would have a field day and it would barely make a 3*. The food was plenty but at times items seemed cold instead of hot! Of course there are good points about The Iliada....apart from the friendly staff and its ideal beachfront location....but to say i was a tad dissapointed this year is an understatement. The owners really need to sort this out! May i suggest some refurbishment work is a good start, and learn to respect your staff and pay them what they really deserve! Maybe then, they will work with a smile on there faces and you might start to get some positive feedback from Trip Adviser!!!

Room Tip: Can only suggest you book a side sea view room....but then again with all the overbooking issues...y...
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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341 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • Norwegian first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
Nottingham, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 26, 2012

arrived late sunday night sunday 7th october to be told hotel overbooked.This was our 4th year on the trot inthe Illiada we booked in february so not as if we booked late.Hotel upgraded us to all inclusive and asked us to sign a disclaimer which we refused we were moved upto Antigoni 3star at the back of the resort for two nights of our 7 night stay.When we moved back into Illiada everything fine it isnt the staffs fault seems to be Tsokkos hotels policy to overbook.We love Protaras and will go back next year but not in the Illiada or any other Tsokkos hotel.
youve been warned

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 24, 2012

Arrived at 3.30am and were immediately slapped on with all inclusive bands, bundled into a taxi and all 8 of us taken to the Antigoni, the hotel from Hell. Next day walked all the way back to the Iliada and were told that there were rooms available the next day, only 2 rooms with upgraded sea views, and 2 rooms with side sea view rooms. We were told that we could have the other sea view rooms on the Friday. We agreed to this. On the Friday on the move again to the sea view rooms, considering we arrived on Monday morning this was nearly a week living out of cases! However once we were all in it was fantastic. We also had a free fridge and safe for the fortnight and a late check out all gratis! The hotel is a bit dated, but very clean. The staff are all so friendly they really make you feel welcome. Special mentions to Costas, Ken and Makis. There is not a lot of choice of food, but you can always find something to eat and it was delicious. This was a very relaxing hotel not suitable for children. The all inclusive drinks were strong! I would go back to this hotel again if it wasn't always over booked! Thanks to Lisa our rep

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
1 review
3 of 5 stars Reviewed October 22, 2012

It is a shame that the rest of protarus make a real effort to welcome tourists, the shops are great, anyone will give you assistance, and the local residents are very friendly and interested in tourists. However over booking will ruin this location as many people just will not return, we arrived at 1am monday morning, my sister and i are disabled we had my 2 year old grandson with us and we had to wait for a taxi and relocate to another hotel. the night porter is just that and not a receptionist or admin person, when we arrived he had his hand bandaged as someone had tried to take the overbooking issue out on him.
nearly everyone in the Antigoni which is where we were moved to was there because of overbooking, the food there is not at all as a high standard as the illiada and neither are the rooms. my grandson had to sleep on the floor as there was not a family room nor any where else for him to sleep.
we waited until weds to be relocated as they could not offer us adjoining rooms with my sister, even though we had confirmed this at time of booking.
there is no correlation with the holiday you book in your local travel agent at home to the holiday you get. we arrived at the illiada on weds to find an invite for a welcome meetingfrom our travel rep for the monday passed, so its obvious she hadnt made any effort to find out where we were.
what the hotels dont tell you and this is a perk is that tsokkos own 30 hotels in the region and if you get the full board sweetener with your wrist band you can then access any tsokkoa hotel and eat and drink there for free.
the illiadas air conditioning is poor, it doesnt really coo they will bring it to your hotel.l the air and we had to hire fans from holihire.if you need anything for your holiday, prams,fans, cots, microwaves, anything really

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Darlington, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 18, 2012

Arrived 7pm 10th Oct, (having got up at 3am to get to Leeds airport), to find it's overbooked. Stood my ground and they reduced our exile from 4 nights to only 1, and they threw in the usual freebies.Other guests from different travel companies had the same gripe, I felt sorry for the Reps.
They have a jewel of a hotel there, and they throw it away with overbooking, scruffy corridors, stained carpets. Four-star ? I don't think so. Brilliant location, nice staff, decent food but not spectacular.
Our first time in Cyprus, and we're already looking to go again next year but probably not to Iliades. Rumours have it that Thos Cook are dropping it from their brochure because they are shelling out so much in compensation for overbooking.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed October 17, 2012

Had a nice time at Iliada. Go to Protaras twice a year and have done for last 13 years. Fancied a change of hotel. The staff and cleaners are amazing. Food nice. We were very disappointed in the location of our room. Side sea view was in fact tree view. Also it was overlooked by the reception area of hotel and so there was no privacy on balcony. We requested a room change on two occasions nut were refused even though others got changes and they were in better ones! That is only criticism.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 17, 2012

I would like to thank those of you who took the time to post that the hotel had been overbooking. This is not an oversight on the hotels part, they do this on purpose. After reading reviews on trip advisor three days before departure, I rang the hotel and they said yes, they had been overbooking. I explicitly told them I was not to be shipped out to another hotel. I had three rooms booked, two were for single travellers. I also rang Travel Republic, who I had booked with, who also rang the hotel to confirm that I would be straying there. We also arrived close to midnight, and when we did arrive, I was told by the night porter we must have won the lottery to hold on to three rooms. Tsokkos should be ashamed. people book this hotel primarily due to location and to be compensated with all inclusive? I don't think so. I will never book Tsokkos again. Cleaning standards have slipped and hotel is in need of renovation.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iliada Beach Hotel

Address: Protaras Rd | PO Box 33600, Protaras, Paralimni 5315, Cyprus
Location: Cyprus > Famagusta District > Paralimni > Protaras
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool
Hotel Style:
#16 Luxury Hotel in Protaras
#20 On the Beach Hotel in Protaras
Price Range (Based on Average Rates): $
Hotel Class:4 star — Iliada Beach Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Iliada Beach Hotel combines elegance and style with one of the finest golden beaches in Cyprus in the heart of Protaras center. A wide choice of restaurants, bars, shops and water sports will ensure an unforgettable holiday for the most discerning traveler and families alike. Excellent food and services will enhance even more this perfect holiday under the sun and the crystal clear waters of the Mediterranean Sea. Iliada Beach Hotel is an excellent choice for guests seeking quality accommodation and excellent service along with a wide range of facilities. ... more   less 
Also Known As:
Hotel Iliada Beach
Iliada Beach Protaras

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