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“Gosia” 4 of 5 stars
Review of Cavo Maris Beach Hotel

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Cavo Maris Beach Hotel
3.0 of 5 Hotel   |   P.O. Box 33370, Protaras, Paralimni 5313 , Cyprus   |  
Hotel amenities
Ranked #12 of 65 hotels in Protaras
Krakow, Poland
1 review
5 helpful votes 5 helpful votes
“Gosia”
4 of 5 stars Reviewed October 17, 2012

We (my husband and myself) were staying for 2 weeks in September/October (all inclusive) and fully agree with favourable opinions of others on the hotel location, beach, hotel & restaurant service, quality of meals and cleaness of rooms.
But there were also some bad points we want now to address,
1). Overly noisy evening entertainment. The noise (sorry, but this type of music is certainly against our likings) was heard even when the balcony door was closed which precluded us to sleep until midnight. We requested in the reception to be moved to another part of the hotel but they did nothing about that.
2) Why the music for the gym in the pool and the screaming of the instructor was amplified by the loudspeakers? This we never could undestand because those taking part in the gym were not deaf.
3) Lack of lighting for the balcony - this precluded seating there in the evening with a book in the evening which we love.
4) Sun-umbrellas certainly to narrow from two beds.
Overall it was an enjoyable stay and we think we could return next year if located in another part of the hotel when the evening music would be more attenuated.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prcavo, Public Relations Manager at Cavo Maris Beach Hotel, responded to this review, October 24, 2012
Dear valued guests

Many thanks for choosing our Hotel for your Holidays this September/October. Please accept our sincerest thanks for your very nice review.

We are very happy to note that you fully agree with the favorable opinions of the vast majority of all our guests and especially we very much appreciated your very nice comments about the:
-hotel location,
-beach,
-hotel & restaurant service,
-quality of meals and
-cleanliness of rooms.

Rest assured that we are always working hard as a team to fully satisfy our guests and hospitality is and will continue to be, our way of life.

Constructive criticism is by all means welcomed and encouraged, being the only way to help us to improve our future plans. As a matter of fact, we are taking into serious consideration our guests’ suggestions for improvement and adjust our plans accordingly.
Our main concern is to cater to the needs of our guests, which is quite difficult due to the nature of our visitors belonging to various different nationalities, different age groups and/or family status and mainly having different tastes or habits about food & entertainment.
1) We absolutely agree with you that specific types of music cannot be to everybody’s preference. Indeed sometimes our animators can be carried away by the enthusiasm of the guests participating in their music programs. In any case our policy and instructions to the animators is to keep the music volume as low as possible until 23.00 hrs and reduce it even more from 23.00 to 24.00 hrs when everything stops and the hotel is completely silent. Another strict policy of our hotel is to change rooms to all clients who request it, for any justified or unjustified reason. Unfortunately in your case it seems that our Reception staff did not follow our policy. Please accept our sincerest apologies for that. We have tried to find your room change request in the Reception log book, but unfortunately, nothing was found there, although we have noticed a few cases of room change requests during your stay, that were satisfied... It seems that sometimes in the rush of the work, some members of staff (against our instructions) forget to update the log book. For similar cases in the future, please refer to the office of our “Guests Relations” (located very near the Reception), or simply ask to see the “Duty Manager”.
2) Water gym is considered by the guests as one of the most favourite activities of our animation team. It is performed around midday in the swimming pool and it lasts about 15minutes only. The rhythmic music is amplified by a small portable woofer, but definitely the voice of the animator is not amplified, as most of the time he is with the guests, in the swimming pool and cannot hold a microphone. However, guests can easily find a quiet place away from the pool area for this short time. The hotel has over 4000 square meters of sunbathing space, in three levels. We are again constantly trying to convince the animators to keep the volume of the woofer as low as possible and we certainly wish to apologise that the matter seems to bother you a lot.
3) The “Lack of lighting for the balcony” is a matter that has puzzled us in the past. Our Balconies had lights at the beginning but we were obliged to remove them due to 2 severe complaints about it. The one being that due to the location of the hotel, i.e. countryside at the outskirts of the resort, the lights were attracting a lot of annoying mosquitoes and flies and the other, that some people did not respect their neighbours’ rooms and had engaged in some noisy activities on the balconies. After that, we introduced an “on request” supply of portable sets of lights for the purpose. Obviously it did not come to your attention. Thanks to your comment, we shall make it a lot more obvious to our guests in the future.
4) We noted very carefully your comment about the size of our Sun umbrellas. We shall give it the right consideration in our future improvements, although to be honest with you, yours was among the very few remarks we have ever had about our umbrellas.

Your closing statement “Overall it was an enjoyable stay and we think we could return next year” has given us some extra satisfaction and rest assured that we always consider very seriously every request we have about the room location of our guest preferences.

Thanking you once again and looking forward to the pleasure of welcoming you back in the future and include you in our “Happy repeaters group”.

The Cavo Maris Team
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406 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Russian first
  • Swedish first
  • Any
English first
Cholsey, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 16, 2012

We have just returned from a week stay. Lovely stay the staff were all helpful, hotel gardens lead to a lovely secluded bay. It is a peaceful location however you can walk to restaurants and bars in Protaras in 15 minutes. There are lots of water sports available from the bay.

Room Tip: Go for a sea side view
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prcavo, Public Relations Manager at Cavo Maris Beach Hotel, responded to this review, October 24, 2012
Dear Liz H,

Thank you very much indeed for your very good review following your stay with us earlier in October.

We are particularly pleased for describing your stay as “Lovely” and classifying ALL our staff as “helpful.

In the original planning of our Hotel, we indeed considered satisfying the big segment of guests who like a peaceful location on the one hand, and a short walking distance from the areas with lots of activities and fun on the other. We are very glad that you have recognized that, the way so many of our other happy guests do.

Your statement that our gardens lead to a “lovely secluded bay” is very correct and indeed in our bay, although “secluded”, “lots of water sports” are available there.

Thanking you once again and assuring you of our best attention.

The Cavo Maris Team.
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Nicosia, Cyprus
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 12, 2012

The view fantastic, very clear as a hotel, excellent services, friendly and polite people, 3 hugh levels outside the garden with beds and ombrellas 10 feet from the sea, a very good kiosk service you from 10-6 o'clock 5 feet from the sea. this is the paradise for enjoy sea-sun-rest-food everything. I am staying in this hotel every year for over 12 years!!!!

Stayed August 2012, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prcavo, Public Relations Manager at Cavo Maris Beach Hotel, responded to this review, October 16, 2012
Dear georgia i

We all here at the Cavo Maris Beach Hotel, wish to heartily thank you for your so brief but very essential and substantial description of our Hotel.

Statements like yours “view fantastic, very clean, excellent services, friendly and polite people… this is the paradise for enjoy sea-sun-rest-food everything” do not really leave room for much more to be added.

With pleasure we noted that you are also one of our many guests who continuously visit us for over one decade. We wish to take this opportunity to assure you that we certainly promise no disappointment, but constant satisfaction.

See you again at your earliest convenience and assuring you of our best attention at all times.

Best regards from all
The Cavo Maris Team.
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Seaford, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 11, 2012

I have just returned from a wonderful 10 days stay at this hotel. From the instant you walk in the reception area, space and calm is all around. Being a single female 60 something traveller, I was made to feel completely at ease, at once. The staff are amazing, the rooms spotless and the food fantastic, I now understand why they come back year after year. The entertainment was brilliant, 70's 80's music Monday and Friday and I actually got up and danced ! The restaurant manager introduced me to another single Swedish lady and we may now become firm friends.The fact he took time to make my holiday a memory says it all, they really care. Well worth a visit believe me. Rest, relaxation, beautiful beach and wonderful surroundings, the Cavo Maris has it all. Only trouble is I am trying to book for next year and they are full when I want to travel, so surely that is a recommendation. Well done all of you and every success for 2013. I will be back !

Room Tip: Seaview rooms are well worth that little extra.
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prcavo, Public Relations Manager at Cavo Maris Beach Hotel, responded to this review, October 16, 2012
Dear Sheila T

Many thanks for your excellent review so nicely describing what really goes on in our Hotel.

Thank you very much indeed for your very clear statements “staff amazing, rooms spotless, food fantastic, entertainment brilliant, rest, relaxation, beautiful beach and wonderful surroundings” that leave no room for much more to be added.

As you so correctly identified we “really care”. Isn’t this really what hospitality is all about? That’s exactly our philosophy… To be a “Hospitality House” and not a “Hotel Industry (!) Business”.

We are more than confident that soon you will be another member of our huge “family” of returning guests. In the meantime, if you still continue to have difficulties regarding availability through your usual channels, please do not hesitate to give us a call, send us a fax, e-mail or letter, or visit our website. We will be more than happy to assist.

Your wishes for “every success” are most welcomed and from our end, we send you also our best wishes for happiness and prosperity.

Thanking you once again and looking forward to the pleasure of welcoming you again soon.

Best regards from all
The Cavo Maris Team.
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Redditch, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 9, 2012

This year will have been the tenth or eleventh time we have been to the Cavo and we still dont understand how a three star hotel can do most of the things which a four star plus does. The staff , from reception right through to behind the scenes are all superb. Each time we return it is like going home, thanks Cavo Maris and prosper.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prcavo, Public Relations Manager at Cavo Maris Beach Hotel, responded to this review, October 16, 2012
Dear Valued Repeater guest

Thank you very much for your excellent review. It was our pleasure to welcome you and your family “home” once again this October. Your repeated visits, together with the visits of the other thousands of our regular guests, are for us an indication that we are on the right track and that they are the best encouragement to continue our work towards guests’ full satisfaction. We are sure that you know very well our hospitality policies, that we are all dedicated to quality, hospitality and spare no efforts in ensuring unforgettable holidays to our guests.

Your wonder “we still don’t understand how a three star hotel can do most of the things which a four star plus does” is something very common among our guests. Most of them agree with you that our Cavo Maris Beach Hotel fulfills and exceeds the specifications, services and standards of a four star hotel. Also a lot of our cooperating Travel Agents, Tour Operators and Internet Operators, have no hesitation to present us as a four Star Hotel, in their own rankings.

Pity really that the big majority of our very happy returning guests do not bother with reviews on the internet.

Thank you very much indeed for your nice comments about our staff. Thank you also for your wishes.

With the hope that we shall soon have the pleasure to welcome you “home” again.

Best regards from all
The Cavo Maris Team.
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2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 2, 2012 via mobile

Stayed at the cavo Maris with my husband and 3year old son for 2weeks. We had a fantastic time. Food great, staff great, hotel spotless. Our little boy loved the entertainment in the evening and Sergio was fantastic.! Loads of sunbeds around the lovely pool area and the first time I've had a lie in on holiday and still been able to get sunbeds at 9.00am. Great time had by all. See you next year.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prcavo, Public Relations Manager at Cavo Maris Beach Hotel, responded to this review, October 8, 2012
Dear valued guests
Many thanks for your very good review following your choice to spend your Holidays with us this August.

Particularly we are glad for your nice comments about our staff and especially our entertainer Sergio. He personally sends his love to your 3 year old son.

We are also very glad to note that you had a fantastic time. Friendliness, cleanliness and good food, are the 3 major elements of our hotel management philosophy. You have so correctly identified that, mentioning “Food great, staff great, hotel spotless”. August is the busiest month and we highly appreciate it that you confirm that you have never had a problem with sunbeds around our “lovely pool area”, as you call it.

May we take the opportunity to assure you of our constant devotion to quality and service and promise that our efforts for continuous improvements will never stop.

Finally the “See you next year” that you mention, is for us the best encouragement. Looking forward to the pleasure of welcoming you to our Hotel next year.

Kindly yours
The Cavo Maris Team
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Rotherham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 30, 2012

This was the first time we had stayed at Cavo Maris, and hopefully it won't be our last! We travelled with another a couple on the All Inclusive basis, and were allocated rooms next to each other without having to request this. The fact that we were given the Mezzanine family rooms (each!) was a pleasant surprise! These were spacious rooms on 2 levels with a balcony overlooking the tennis courts (we hadn't specified sea/pool view).
The hotel, pool, gardens and beach were beautiful and clean. We regularly saw maintenance staff cleaning or removing rubbish. We spent the majority of our time around the pool and never struggled to find 4 sunbeds together. We would recommend the blue padded sunbeds for extra comfort, but others are more than fine. Cheap hire of towels was available if you didn't want to take your own down to the beach. The beach and sea were lovely, crystal clear waters perfect for snorkeling. Fig Tree Bay is also near by. Sergio, the entertainment guy, was around daily offering a variety of activities for all guests to partake in, whilst remaining courteous of others just wanting to relax. The pool bar was very popular offering many drinks and friendly staff, both Panayiotis and Haris worked the pool bar and nothing was too much trouble for them. They got to know us and it was a lovely touch when they remembered our order/room numbers.
We ate breakfast, lunch and dinner in the restaurant. There was a variety of dishes on offer at all meal times, and different themes each night. We also had a few of the bar snacks and staff were accomodating to all our requests. Food was of a high standard and the staff were quick to take away finished plates to ensure the table remained clean. As some reviews have mentioned the drinks were limited at meal times but this didn't cause any problems. In the bar the all inclusive option offered plenty of different drinks, including almost all the cocktails on the menu. The bar staff and waiters/waitresses were very friendly. Over our 10 days they got to know us by name and were very chatty. Jose, Sonata, Panayiotis, Haris, Bin and Anita were a few of the staff who we rate highly. There was entertainment every night on the terrace ranging from music quiz and bingo to fire dancers and acrobats.
Cavo Maris is a 15-20 minute walk from the center of Protaras where there are other beaches, bars and restaurants. Alternatively you can get the bus from right outside the hotel or the reception staff are happy to order a taxi. Ayia Napa is 20 minute taxi ride away for those wanting later nights.
We met a number of guests who had previously stayed at Cavo Maris, some up to 12 times and we can definately see why! We hope to return ourselves. There were guests of all ages, from young familys to the elderly, this just showed this hotel appeals to everyone. We would highly recommend Cavo Maris to anyone wanting a fantastic holiday at great value. Despite what some reviews say the All Inclusive deal was worthwhile for us even though we had a couple of days out of the hotel. A packed lunch is even available upon request.
Thank you to all the staff at Cavo Maris for a wonderful stay, we hope to return in the future! Top marks!!

Room Tip: Having only stayed here the once we would love the Mazzanine room again!
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prcavo, Public Relations Manager at Cavo Maris Beach Hotel, responded to this review, October 12, 2012
Dear valued guests
Many thanks for your excellent review where we have gladly noted that you had a wonderful stay, you consider the Cavo Maris “great value” and that following this visit, you will hopefully visit us again. It will certainly be our great pleasure to welcome you back in the future. In such a case, we shall happily welcome you to our "Happy Repeaters" loyalty scheme, which you will automatically join.

Upgrade of room types is not something unusual in our hotel. Indeed the “mezzanine family suites” are among the best room types we have on offer.

Constant availability of sunbeds was one of our major concerns, when we were designing the hotel. We did not want to experience the usual (in other places) struggle of guests to secure a sunshade and a sunbed.

Your observations “The hotel, pool, gardens and beach were beautiful and clean”, says it all. Thank you very much for that.

We would also like to thank you for your excellent comments about all our staff and especially Sergio and the others that you mentioned by name, i.e. Jose, Sonata, Panayiotis, Harris, Bin and Anita. They all send you their regards and love.

Your statement “Food was of a high standard” really pleases us a lot. One of the most difficult tasks is usually to satisfy every taste in a multinational clientele. In this respect, we are doing our best and believe that we are doing fine.

We agree with you that our “All Inclusive deal is worthwhile”. As a matter of fact, we consider it as great value. With the price of it, we certainly cannot offer, “everything everywhere”, as probably a few reviewers would expect. The only items excluded from the restaurant are coffee, cocktails and beer. Everything else is included. The reason these items are excluded is merely good service and guest’s satisfaction. The above items are time consuming, for preparation, for serving and for consumption. We have decided to exclude them after several complaints and moaning from our guests for delays in the service and for queues for the second seating of guests. Anyway, a few steps away, at the Terrace Bar, the Restaurant Terrace and the Coral Bar these items are on offer in unlimited quantities.

It is true that a lot of our guests are repeatedly visiting us and “12 times” is not an unusual number of visits... You will be surprised to know that we have guests who visited us up to 28 times!

Your clear statement “We would highly recommend Cavo Maris to anyone wanting a fantastic holiday” is very much appreciated...

We look forward to the possibility of welcoming you again, when you will join our "Happy Repeaters" group.
Kindly yours

The Cavo Maris Team
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Additional Information about Cavo Maris Beach Hotel

Address: P.O. Box 33370, Protaras, Paralimni 5313 , Cyprus
Location: Cyprus > Famagusta District > Paralimni > Protaras
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#7 On the Beach Hotel in Protaras
#9 Family Hotel in Protaras
#10 Romantic Hotel in Protaras
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cavo Maris Beach Hotel 3*
Reservation Options:
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Also Known As:
Cavo Maris Beach Protaras
Hotel Cavo Maris Beach
Cavo Maris Cyprus
Cavo Maris Hotel Cyprus

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