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“Just returned from Tsokkos Gardens” 1 of 5 stars
Review of Tsokkos Gardens Hotel

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Tsokkos Gardens Hotel
4.0 of 5 Hotel   |   Athinas 18 Paralimni, Protaras, Paralimni 5311, Cyprus   |  
Hotel amenities
Ranked #38 of 66 Hotels in Protaras
Birmingham, England, United Kingdom
Top Contributor
101 reviews 101 reviews
12 hotel reviews
Reviews in 65 cities Reviews in 65 cities
67 helpful votes 67 helpful votes
“Just returned from Tsokkos Gardens”
1 of 5 stars Reviewed May 30, 2013

We were some of the first guests to stay here as the hotel had only opened the day before to find we had been moved from the apartments we had paid for and put in the hotel. We we greeted by a grumpy gentleman on reception who we avoided throughout the holiday as he was so unhelpful. We arrived at 10.00pm to find no food had been arranged and we had children who were hungry. Next morning looking at room and going on the balcony was amazed to fond the one side was not fixed and this was on the top floor. They repaired it with a bracket. I nearly went flying out as well when my foot caught in the net curtain as the hem was hanging down and it was filthy. The bed was very comfortable but the room was not clean. You have to pay to use the fridge and the tv was so old with the buttons missing we used the spoon to change channels. The shower curtain kept falling down into the bath and the only thing cleaned was the mirror. The food was very good with no bad tummies apart from one morning the bread for toast was mouldy. One of the waitresses wore a long hairpiece which she messed with and you could see hair hanging not attached when she took our drinks order and she was hopeless at mixing cocktails at the bar. The entertainment was the worst ever and 2 families moved to the Marlita beech hotel nearby. The swimming pool could not be used on 2 occasions as the filters had backed up sending black stuff into the water and there was poo in there but pool was not closed for cleaning. The reception area has dirty old looking furniture and banisters are not fixed. There are broken tiles to the edges around the inside bar where you can put your foot, loose tiles in the swimming pool as well. Nothing was working and we were told continually by Peter that the entertainment would get better. The team harass you all day long while you are on the sun beds and even interrupt your conversations so are very rude to the point of it being laughable. Any medal you win from the sports you have to hand back the next day and they are plastic 10 a penny ones. There is no presentation or certificates given which children love. As families came out we were told they went there year on year but entertainment previously was run by the Thomas Cook Team and was excellent last year but they would not be going again. To top it all and as shown in previous reviews your time ends at 12 noon. We went back to our room at 11.15am to find our key didn't work. Maids were shouting at us 'late..late..finished'. I was told at reception the computer automatically does this and they have no control over it!! You then have your wristband cut off as hotel policy all Inclusive finishes at 12 noon. We were issued with a lunch voucher, our pick up was 6pm so any further drinks and snacks have to be paid for. Overall the hotel is old, plaster falling off walls especially down to the indoor swimming pool and toilets. The water fountains were never switched on for the children to play in. Thomas Cook did their best to put right some of people's issues but as so many people complained they started to complete forms which you get a a reply with what has been dealt with. Would I ever go there again...NO, the clientele is made up of 70% Russians and 30% English. There is a man we called the bell boy who always wears a blue jacket and takes cases to the rooms, at first we thought he was very nice but no..he is very rude. He sometimes works on the booking in document in the restaurant and we heard him call the supervisor over and said quite loud 'I am having trouble with these Russians' we were gob smacked as this was in front of people queuing to go in....how rude!! Think that sums it up....enjoy your holiday...!

Room Tip: Top floor has humming from the air con unit
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  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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426 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • German first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
Craigavon, United Kingdom
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 26, 2013 via mobile

A lovely hotel, although quite a distance from Protaras. (20/30 mins walk) Dont get me wrong, Perinea was a lovely village but Protaras was where the action is.

Reception were very good and helpful when we arrived after a delayed flight and sorted us with a lunch voucher next day as we were too late for our evening meal (02.00 hours) They also sorted extra pillows and a faulty safe as soon as requested.

Room, spacious, very clean, comfy beds and a nice balcony looking over the immaculate pool area. bathroom small but well fitted and again immaculate. Maid service every day kept things right.

All interior areas of the hotel were very clean and comfortable and all staff eager to please,

Pools were a good size, large area surrounding with lots of sun beds and umbrellas, all in immaculate condition.

We were on half board and the quality, variety and quantity of the meals was superb though the ice cream freezer was set far too cold. We were well pleased with all breakfasts and evening meals.

Downsides: Distance from main resort, though we had a hire car and many people preferred the quieter town. Having done all inclusive in the past would have been disappointed with some of the restrictions in place had we chosen that option.

All in all a great holiday in a beautiful country in a lovely hotel and well catered for in all aspects apart from the flights.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 20, 2013

Just got back from spending a very enjoyable week at the Tsokkos Gardens Hotel. Read the reviews AFTER we booked and became a bit worried by all the ngative comments. We were however very happy to discover that the majority of the complaints seem to be from professional moaners.
To complain that a hotel of this type cannot provide you with a cooked meal when you first arrive AFTER midnight is a bit silly. To Moan that the fully inclusive part of the package doesn't extend to the final milisecond of the stay as you are about to get on the bus to start the home journey is being over critical. To complain that you were without a room for over 10 hours on the last day is just being picky. The room is yours from midday on day 1 to midday on the final day. That is what you paid for. If you have a late flight, you can request a late check out room at reception, (or even pre book it before you arrive, as we did). This will give you a room until 6pm which really is late enough, even if you leave the hotel up until midnight.
To complain about the food when there is such a large selection to choose from is also unfair. I should imagine that most of the food on offer at lunch and dinner is better than most of the moaners provide for themselves when they're at home.
We found the hotel clean, tidy, friendly and relaxing. There is a very large pool with an even larger poolside area and a grassed area, all with plenty of sunbeds. The pool was clean and quite warm considering it was the start of the season and hadn't had time to really warm up in the sun by mid May.
ALL the staff were polite. Any minor irritations, (such as running out of toilet rolls or not being able to initially get the safety deposit box in our room to work), were dealt with swiftly and effectively.
Particular praise should be heaped on Carol who is in charge of the restaurant area. She and her staff were brilliant, even when dealing with some of the less than co-operative Russian guests.
The hotel entertainment was just starting to get going as our stay came to an end so I can't really comment on this but the entertainment staff seem to be keen so I think they'll be ok.
We only came to Cyprus so we could attend a wedding. We probably wouldn't have visited otherwise, but we will definately be back for another week next year.
That's it. Bye.

Room Tip: Rooms on the front are quieter and have a view of the sea. Poolside rooms get noise from the evening...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry, United Kingdom
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 22, 2013

this hotel has not only exceeded my expectations of my overall holiday, it has raised them! what a wonderful place, the surroundings of the hotel are also equally as lovely. Not in the centre of all the commotion but just short walk away, which is very handy. As I was all inclusive, I found the menu and selection of foods at night time and throughout the day typically British, which is good if you have a picky family like myself!
As my Dad got married over in Cyprus, all staff were caring and very considerate at night time with the little ones and the entertainment. The entertainment staff were just as amazing, very exciting to watch! Beautiful weather and beautiful people. I'm currently booking to go again this year.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 31, 2013

Ignore bad reviews!!!!!
This hotel is one of the best in cyprus for this reason myself and my boyfriend are returning this year in June!
Lets start of with the pool area, it's very clean and lots of sunbeds for everybody. The entertainment team always have fun games for people who want to join in throughout the day, but no1 is forced to join! Like myself I just sunbathed :)
For anyone who is all inclusive the pool bar serves snacks such as burgers and toasties throughout day, and all soft drinks!

Rooms are very clean and big.. Maid cleans them every 2nd day!
Food isn't to everyone's tastes but there is something for everyone including chips, nuggets and pizza etc.. Great for kids!!

Another thing while I was staying here many people complained that the music and entertainment was too loud at night? All I have to say is why come to a family hotel and complain at 7oclock in night that the music is to loud? It's a holiday and if you expect to have complete silence go and get your own private villa? Entertainment staff were amazing and got everyone involved!

I love tsokkos gardens and would recommend everyone to come if your not a bore and are in bed at 7!!!! You will all love it!! Xx

Room Tip: Ask for a pool view :)
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 9, 2013 via mobile

Great place to stay, prefect location, close enough to the action but not too close! In walking distance to everything you need, walk way along the beach to the next town 10-15 mins walk away to bars and clubs, close to bus route to water park and aiya napa. And amazing weather in october time! Lots to d close by, cheap drinks outside of the hotel! Only bad thing is that the pool was freezing and out TV did not work, but you get your money back anyway for that! All in all an amazing holiday in the perfect spot and would definatly recomed and go again! X

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 25, 2012 via mobile

Overall the hotel it's self was good, room was clean (fresh towels, clean bed sheets) swimming area was clean! First thing is, I booked all inclusive thinking everything would be free of charge, which wasn't as I had to pay for ice creams, bottled drinks, milkshake and Greek coffie. Also the hotel staff which worked in the restaurants and mini bars where fine, apart from one of the staff at reception which I found rude and many other people on holiday did!! Because me and my girlfriend are medataranian we would of expected the food to be more in the culture of the country, like they would cook Greek kabab on black charcoal, I would give food 2/10 I had allinclusive and we ate out every night what a waste money! I would go to this hotel again but not allinclusive

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tsokkos Gardens Hotel

Address: Athinas 18 Paralimni, Protaras, Paralimni 5311, Cyprus
Location: Cyprus > Famagusta District > Paralimni > Protaras
Amenities:
Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#16 Luxury Hotel in Protaras
#23 Family Hotel in Protaras
Price Range (Based on Average Rates): $
Hotel Class:4 star — Tsokkos Gardens Hotel 4*
Number of rooms: 184
Official Description (provided by the hotel):
Tsokkos Gardens Hotel is wonderfully set in a peaceful location just a short stroll from the lively area of Pernera with its many attractions. The golden sandy beach of Marlita Bay is just a short walk away. The focal point of the hotel is the large lagoon shaped swimming pool along with the well cared gardens. From your room balcony enjoy the idyllic view of the picturesque "Ayios Elias" church, a popular area landmark, along with a glass of wine. Located within a few meters is the new coastal pedestrian footpath, which leads to Protaras center, a great oportunity for an afternoon walk. Next to the hotel the famous Anastasia Aquamania Waterpark offers exciting rides and splashing fun for all ages. A star choice for families and couples who seek a relaxing holiday an a warm hospitable atmosphere. ... more   less 
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Also Known As:
Tsokkos Gardens Protaras
Hotel Tsokkos Gardens

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