I came to Tsokkos Gardens for my daughters wedding via Thomas Cook.
I arrived at the hotel on a scheduled flight at about 11.30 pm. After booking in, I went to the bar to find that the All Inclusive deal ended at midnight. So the first drink I had on my holiday I had to pay for. I'm not stingy or anything but considering that I was on a scheduled flight and the hotel knew holiday makers were arriving, no provisions were made for us.
Oh..I asked for a bite to eat and was given a cheese sandwich from the fridge. Then at 1pm the lights went out and the bar closed!
So I went across the road to the Station Bar and had a few beers instead.
The rooms are OK and the towels were changed everyday. The only complaint here is that sometimes my room was not cleaned until late afternoon and one time I locked myself in. (hey, you gotta have a siesta right?).
By Far my biggest complaint is the last day of my holiday. I was due to leave the hotel at 22.45 that night. I was told that I would have to be out of the room at midday. This meant a whopping 10.45 hours without a room.
To add insult to injury I was also informed that the last day of my All Inclusive had now become half board because I was only entitled to either lunch or dinner. I was given a voucher to hand over at whichever meal I attended.....(to be honest, I ordered a pannini at the hut by the pool at 11.30am and used the voucher for dinner)
The biggest saving grace was the entertainment staff. They are amateurs and as such give it everything they've got. Their enthusiasm is very infectious. I don't know where they get their energy from. In my opinion they made my holiday. If they are reading this then a big thank you is in order to Ainslee, Elyce and Paris.
I have written to Thomas Cook with my complaints. The flight was great there and back, the coach was great there and back, but the hotel let TC and me down badly.
No welcome at the hotel
No all inclusive on arrival from scheduled flight
Bar closed at 1pm every night
No hotel room for 10.45 hours on the last day.
All Inclusive became half board on last day. (Can someone explain this??)
If you have kids, be aware. The Kids Club was closed in September when I went. To be fair, I received a letter 4 weeks before the holiday informing me of this...but I had booked 18 months prior.
The entertainment staff made games in the afternoon for the kids and adults but there was nothing for the kids to do in the evening...except play pool, table tennis or air soccer. And this cost a fortune...2 euros per game.
Would I come back?
Definately not to Tsokkos Gardens. Like I said Thomas Cook did everything right, but the hotel did a lot wrong. TC...get your finger out and sort this hotel out or drop them. Once their bookings suffer then maybe we will see an improvement.
Finally (phew!!) I want to mention the food. It was not great but there was enough to satisfy any palate. I have no complaints there. Lots of variety.
Anyhow, this is my review and I wish you all the best.
- Official Description (provided by the hotel):
- Tsokkos Gardens Hotel is wonderfully set in a peaceful location just a short stroll from the lively area of Pernera with its many attractions. The golden sandy beach of Marlita Bay is just a short walk away. The focal point of the hotel is the large lagoon shaped swimming pool along with the well cared gardens. From your room balcony enjoy the idyllic view of the picturesque "Ayios Elias" church, a popular area landmark, along with a glass of wine. Located within a few meters is the new coastal pedestrian footpath, which leads to Protaras center, a great oportunity for an afternoon walk. Next to the hotel the famous Anastasia Aquamania Waterpark offers exciting rides and splashing fun for all ages. A star choice for families and couples who seek a relaxing holiday an a warm hospitable atmosphere. ... more less
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- Also Known As:
- Tsokkos Gardens Protaras
- Hotel Tsokkos Gardens