We have been going to Cyprus for more than 20 years. I usually book everything separately and we stay in self catering accommodation, however this year, for one reason or another, we went all inclusive.
This holiday cost is roughly £700 more than we normally spend, however,as we were staying in a higher grade hotel, we thought the money would be well spent.
Upon arrivall, we were impressed by the hotel. The reception area and rooms were beautiful. We had a sea view, and were looking forward to seeing it in the day light. We weren't dissappointed.
Over the course of the holiday, we were extremely dissappoited with the food. There was a severe lack of local dishes, and most nights there was a carvery. There weren't even local dishes available in the "a la carte" restaurant, which you have to pay for. This was made in the same kitchen as the taverna buffet restaurant, so essentially you are paying for someone to bring your food to you, rather than getting it yourself!! The childrens food was very poor quality. My kids basically loved on chips and chocolate icecream for 11 days! Were were especally annoyed about this as we look forward to the food in Cyprus as it is always an extremely hight quality in the local bars and restaurants and is very reasonably priced. The brochure states local beers and spirits, however the only local beer was Leon. Carlsberg was available, however you had to pay for this, even thought is is brewed at the same brewery as Leon!!
There pool area was lovely and there was lots of entertainment during the day, however, the pool was very cloudy and there was lots of people with ear infections. We have been told by First Choice that the pools are always checked regularly, however, we never saw anyone checking them.
The website showed other facilities, including a gym, squash court, sauna and indoor pool, however, none of these were open and were all full of furniture.
We were told by some other guests that there was a Russian woman coming into the pool area and stealing guests belongings. The hotel staff wouldn't do anything about this even though there had been complaints. We therefore did not feel we could go into the pool as a family as someone had to stay with our belongings to ensure they were safe. We saw this woman twice and warned other residents.
We would say that this hotel is average at best. It looks very nice, but you can get far better service from the basic self catering apartments in the area. The Tsokkos hotels are the best. They are clean and well maintained and the pools are excellent. The food in the bars in Protaras is far superior and you can get a meal for a family of 4 for about 25Euros if you go to the right places! If you aren't bothered having nice food, and want to play bingo every night, then this hotel is for you. We won't be back though and will be back to self catering next year!!