We just spent 2 weeks at the Silver Sands. We arrived around 11pm, and in all fairness, the staff on reception were pretty good and quite helpful, seeing as we had a 16 month old baby with us.
Our first impressions of our room (and the floor come to think of it) was that it was terribly dated, the bathroom looked as if it was still in the 90s and fair to say that the room could have done with its' fair share of TLC. That said, our room was kitted out with a travel cot for the baby and a nice clean bed. Little did we know that the beds wouldn't get any cleaner for the rest of the holiday.
The cleaning service left a lot to be desired - and this is my biggest bug bear. Our baby was teething terrible for the full 2 weeks, so some of his medicine etc was visible on the blanket at the bottom of the cot. So we assumed and hoped that this would be changed at least as regular as every third day, like the hotel brochure stated. But no...he slept on the same sheet for the full 2 weeks, regardless of how often we asked them to change it!!
I know Cyprus is a warm country, but seeing an ant infestation most mornings wasn't something that we anticipated. Every time we went into the room, we'd notice ants crawling from behind the skirting boards. Again, we complained, and again nothing was done. Cleaning was down to a minimum, and the ants were still saying hello when we left.
And then came the seemingly infamous double booking episode...not once but twice!! We told the so called manageress on the first occasion that we did not want to move, even to an all inclusive hotel, as we feared it would unsettle the baby. When they asked us again to move 3 days later, and when we declined their offer, the same manageress told us that "you cannot have a late check out then since you won't move hotel." Bearing in mind that the bus wasn't picking us up until 6pm, we were forced to check out at midday, and this upset the baby more than we ever imagined.
Believe it or not, there are one or two positives from the hotel, the location was great for the beach and the strip, the food was decent enough and the staff (apart from the manageress) were really good and accommodating, especially with the baby. And that's why I give our holiday a 2 star rating - if it hadn't been for the location, then I may have struggled to give it 1 star.
- Official Description (provided by the hotel):
- Silver Sands is superbly located in the heart of Protaras center and primly set directly on one of the most beautiful crystal clear sandy beaches of Protaras. The hotel appeals to families and couples who seek a cozy, contemporary, stylish hotel, offering a relaxing retreat by the beach in a hospitable and welcoming atmosphere. The plunge pool with its private cabanas and the popular beach bar are the ideal spots for the ultimate relaxation. Enjoy from the lobby bar terrace the beautiful sunsets and magnificent views of the Mediterranean Sea, along with your favorite cocktail. The ideal choice for a truly memorable beach holiday. ... more less
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- Also Known As:
- Silver Sands Beach Protaras
- Hotel Silver Sands Beach