This trip to Cyprus was a first for me and my family and was booked to attend a very eagerly awaited family wedding.
Upon first impressions the Silver Sands reception is very impressive, lovely clean reception overlooking the beach and spectacular clear blue seas - then it all changes. Myself and our family members we placed on the 3rd floor. The rooms are very old fashioned, stains on the ceiling and grubby tiles in the bathroom. The bedding in 2 (out of the three) rooms we occupied were not changed for the 2 weeks we spent there (despite numerous calls to reception) no pillow cases on pillows and stained bedding. On more than one occasion we returned from a day out at the beach to find only one bath towel (despite it been obvious that there were two people in the room) again when this was mentioned to reception we were offered beach towels as a substitute. There was an army of ants climbing one of the bedroom walls on the first night we stayed and I have never ever stayed anywhere as an all inclusive guest where I have had to pay for the safe, beach towels or WiFi or not been supplied with bottles of water despite the 48 degree heat.
The good: Angela the Tsokkos wedding rep who helped out with the family wedding provided a service which was second to none - I would recommend her to any bride in a heart beat. Also the two ladies on reception during the day and evening (sorry I can't remember their names) were very helpful.
The bad: The food in my opinion was rubbish, despite been all inclusive all members of our party ate out on an evening for the whole two weeks, pancakes are great at breakfast and the bar snacks after lunch are a much better option (just don't attempt to order an omelette as you can't have one despite it been one of the cheaper options on the menu). Evening meals were a real disappointment.
The ugly: The rooms were of a very poor standard, dirty and unclean. Loose change and belongings also went missing from most of the rooms we occupied on more than one occasion. The water in the bathroom was also brown on more than one occasion.
The cost of the holiday was not cheap (over £3,000 for 3 adults) and taking into account the number of guests we brought out with us (which equates roughly to over £15,000) we expected more from the standard of the hotel. The wedding was amazing but only because is was held at another hotel. Taking everything into consideration I would NOT return to the Silver Sands Hotel again and would not ever consider booking another holiday in a hotel from the Tsokkos Group as the all inclusive holiday that we were offered and paid for could not have been further from the truth !!!!!!!
- Official Description (provided by the hotel):
- Silver Sands is superbly located in the heart of Protaras center and primly set directly on one of the most beautiful crystal clear sandy beaches of Protaras. The hotel appeals to families and couples who seek a cozy, contemporary, stylish hotel, offering a relaxing retreat by the beach in a hospitable and welcoming atmosphere. The plunge pool with its private cabanas and the popular beach bar are the ideal spots for the ultimate relaxation. Enjoy from the lobby bar terrace the beautiful sunsets and magnificent views of the Mediterranean Sea, along with your favorite cocktail. The ideal choice for a truly memorable beach holiday. ... more less
- Also Known As:
- Silver Sands Beach Protaras
- Hotel Silver Sands Beach