This was a week long trip for a family wedding. The positives first. As other reviews have said the rooms are basic and clean but are in dire need of decoration and new furniture to be of a 4 star standard as advertised when I booked. The swimming pool was clean and kept tidy but the maintenance of the water was a man going round the pool at night chucking handfuls of powder in it. The drinks were basic but acceptable and the staff in the main were pleasant. The staff on reception were not, more later.
The food was of an extremely poor standard and very limited and was certainly not of 4 star quality. I would not recommend all inclusive basis, in fact I wouldn't recommend it at all.
I witnessed a young couple in reception on the day of my long awaited departure and the poor girl was in tears. Their room had had a leak during the night and she was having no luck in persuading the reception to arrange a change of room. When she complained about the poor quality of the food and entertainment she was laughed at and told 'Well the Russians have no complaints.There appeared to be a definite bias towards the Russians and British were not made to feel welcome. When the girl asked what sort of standard this was for a 4 star hotel the receptionist told her that it was no longer a 4 star as they had been downgraded to a 3 star.
On it's website it is still a 4 star. I paid good money for a 4 star as I have stayed in 3 stars before and know what to expect from them. This hotel was definitely a mediocre 3 star.
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- Also Known As:
- Crown Resorts Elamaris Hotel Protaras
- Crown Resort Elamaris
- Crown Hotel Protaras