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“Good service, nice room, Hospitable staff” 4 of 5 stars
Review of Costabella Tropical Beach Hotel

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Costabella Tropical Beach Hotel
3.0 of 5 Hotel   |   Buyong, Philippines   |  
Hotel amenities
Ranked #9 of 39 Hotels in Mactan Island
Riyadh, Saudi Arabia
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Good service, nice room, Hospitable staff”
4 of 5 stars Reviewed September 18, 2013

We stayed for 3 days in Costabella Tropical beach hotel and it we are very satisfied with their service. The staffs were very accommodating and hospitable. The rooms were clean and spacious. They offer massage and spa as well in affordable price.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CTBH, Marketing Officer at Costabella Tropical Beach Hotel, responded to this review, September 30, 2013
Dear Crixicon,

We are happy to hear that you enjoyed your stay in Costabella .

Thank you for your good reviews and for appreciating the service quality and hospitality of our Team.

We are sure our Spa concessionaire will be glad to hear that you enjoyed their services.

We look forward to having you again with us very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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363 reviews from our community

Traveler rating
    92
    162
    70
    18
    21
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
2 reviews
5 of 5 stars Reviewed September 9, 2013

2 night stay.

All staff are very kind and has a Hospitality.

I asked staff to print out my business documents, they printed out and immediately.
Much appreciated.

If souvenir sell some snack, chocolate, ice cream evaluation for guest would be increase.

Also security condition is good.
Will visit again.

Thanks!



  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CTBH, Marketing Officer at Costabella Tropical Beach Hotel, responded to this review, September 19, 2013
Dear srsdb23,

Our Team is happy to know that you have appreciated our hospitality and immediate attention to your business needs.

Thank you for your valuable inputs on the Gift Shop. We shall bring up your suggestion to our concessionaire for their consideration. 

Likewise, we are glad that you appreciate the safe & secure environment of the resort.

It will be a pleasure to have you once again with us, see you soon!
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1 review
5 of 5 stars Reviewed September 8, 2013

Hello

well I was there and hotel staff co-operation and the look and the location is quite cool in this very competitive rates accommodation was very good

service is excellent. as I am vegetarian I got some of extra foods stuff which I was not thinking

Thanks

Yousuf

Room Tip: Pool side room are very good
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CTBH, Marketing Officer at Costabella Tropical Beach Hotel, responded to this review, September 19, 2013
Dear Ymakka,

Thank you for sharing your wonderful experience at Costabella.  Our Team is most happy to hear about your kind appreciation of our genuine and caring service. We hope you have enjoyed the selection of vegetarian dishes at our restaurants.

It has been our pleasure to serve you and we look forward to your next visit. 
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 4, 2013

We arrived very early before the check in time and yet they served us with a good service and cool & delicious welcome drinks. The room is cool and clean plus the bathroom is big. The two swimming pools are just simple but with a style of having a bridge and such. The beach may be quite small but it is fair enough to have fun.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CTBH, Marketing Officer at Costabella Tropical Beach Hotel, responded to this review, September 6, 2013
Dear Clare D,

Thank you for sharing your experience at Costabella.

We are pleased that you felt truly welcomed at our Resort. Our Team is always happy to be of service to all of our guests and feel rewarded knowing that our guests brought home good memories with them.

We hope to see you and your family again soon.
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Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 3, 2013 via mobile

Loved the variety of food from their breakfast buffet. Service was excellent. The room was spacious. The ambiance was awesome for those seeking to get away from the hustle and bustle of the city. No problem going to the city though since they provide a shuttle that leaves every 10am. It would take you to SM or Ayala center for free. Great place to stay.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CTBH, Marketing Officer at Costabella Tropical Beach Hotel, responded to this review, September 6, 2013
Dear Hunniezee,

Thank you! We are delighted to read that you have truly enjoyed your stay with us and were pleased with the overall services at Costabella.

Our entire Team endeavors to create a wonderful experience for our guests and we are glad that you brought home good memories of your stay.

We do look forward to welcoming you back to our Resort.
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uk
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 21, 2013

My Girlfriend and I have just returned from a 10 night stay in Costabella.

We were in the Premier Deluxe Poolside room and it was very comfortable.

The bed was huge, probably the biggest I have ever seen and comfy too, the bathroom was a decent size and the balcony was great with a nice view over the pool area.
The hotel had everything we needed for our stay, whether relaxing on the private beach, water sports, arranged tours or dining in one of the two restaurants.

The breakfast buffy was exceptional and the staff really went all out to provide great food.
All other meals were of a high standard also.

The hotel is located around 45min drive to Cebu city for SM Mega Mall at a cost of approx. 500 peso one way negotiable.

Security at the hotel is very strict also as every time we left or returned by taxi there were 2 security gates we had to stop at giving our room number and they would also take the ID of the taxi driver and return it to them upon departure which made it very reassuring and safe.

We missed breakfast a couple of times due to a early morning trip and an early morning check out but the hotel gave us a packed breakfast to take with us consisting of sandwiches fruit and a drink so that was nice.

All in all we really enjoyed our stay here and would say that if you are looking for a nice relaxing place to stay in Cebu away from the city we would definitely recommend Costabella.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CTBH, Marketing Officer at Costabella Tropical Beach Hotel, responded to this review, August 28, 2013
Dear Mr. stv2013,

We are glad to hear that your overall experience in Costabella has been wonderful.

We genuinely care for our guests. It means a lot to us when our effort to provide them with a restful sleep, a delightful dining experience and total relaxation is acknowledged because it reaffirms that we are doing the right thing.

Our Costabella King-size bed is truly one of a kind and is 50% bigger than the standard king. It was designed to give our guests more than the comfort than they need, adding value to their experience. This and other details to our room has been carefully thought of to provide our guests a restful sleep.

We put a good selection of dishes on the breakfast buffet because we want our guests to start their day right. We pride ourselves with a Team who does best in taking pleasure to be of service to our guests.

Cebu is one with the lowest crime rate in the country but we endeavor to double our security because we want our guests to achieve total relaxation.

We hope you have tried our free daily one-way shopping trip to SM City and Ayala scheduled at 10 a.m.

Thank you very much for your appreciation, our Team will be most happy to read about your great reviews.

Do visit us again soon!
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Hong Kong, China
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 16, 2013 via mobile

Looking for a 4/5 star hotel - a romantic setting for a couple wanting a break from Hong Kongs Rush hour.
Costabella looks the ideal getaway from the website pictures,reality is its far from the truth.
Cebu Pacific Airlines into Cebu Airport,have we landed back in time? The Airport is crumbling and in need of a major overhaul of investment and refurbishment. It reminds me of an airport in the uk - Coventry pretty much like the city too. Immigration and baggage quick and efficient unlike uk border control!
Outside we are greeted by our airport transfer a white Toyota saloon,the driver unpleasant and drove at speed through the streets of Cebu. I must say if you have never experienced the traffic in the Philippines,its an experience in itself,there are no traffic rules and as for the law,its not adhered. You should insist on using a seatbelt and life insurance.
The Costabella is situated around 25mins from the Airport,although the route is full of shanty villages and roaming goats and dogs. Entrance to the Costabella is two sets of large gates manned by unarmed security guards,have we entered a prison or are the locals are unsound.

Costabella Tropical Resort - We are greeted with smiles,orange juice and a warm welcome.
We are told that it is standard procedure that rooms are only available until after 3pm and we would have to wait until such a time,thou we could use the facilities for the next couple of hours?
We were also informed that 3000 pesos would be taken from our credit card as standard with hotel policy.
We also observed building work being carried out adjacent to the reception.
Please note you are charged standard 10% surcharge and tax on everything you purchase.
Looking around 2 pools, 2 restaurants, a small enclosed beach with a bar lots of palm trees and pool and table tennis tables.
A small shop that sold flip flops and postcards.
We had a bite to eat and a local premium lager "Red Horse" 6% alcohol.
We made our own way to the room 5th floor Rm 592 view outside the room was pleasent an ocean view with an island and boats.
The room itself on 1st impressions was that it had tasteful decor and furniture with a large lcd television with cable, the balcony looking down onto the swimming pool.
Thou the bathroom let it down, it was so out dated and poor facilities. The decor was awful with the fittings coming away from the tiles and rust running down the fittings. Lack of toiletries and towels which were past there sell by date.
The swimming pools are in need of refurbishment as there are holes from decay and paint peeling away.
The slide which was fun,has cracks in the staircase,and this is an accident waiting to happen.
Plenty of chairs by the pool, and the service and pool attendants are in supply.
The Beach and Water looks nothing like the website, the concrete walls look awful,a lick of white paint wouldn't go amiss to hide the fact that its a permanent fixture.
The bean bags and bar with chilled music,is a nice touch but for a bar to close at 10pm is a downsize.
The Restaurant menu is good thou the price to food doesn't warrant in my opinion.

Summary - The hotel needs some modernisation and needs to stop the locals heckling you at the beach.
Food and Drink needs to be re-looked at for hotel comparison.
The Spa was good but they shouldn't insist on tips.
Would i visit again, Yes

  • Stayed August 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CTBH, Marketing Officer at Costabella Tropical Beach Hotel, responded to this review, August 29, 2013
Dear Traveller007248,

Thank you for your feedback and very helpful comments.

We regret about the sight that welcomed you at the airport. Our local government is aware of the situation and preparation for its improvement is ongoing.

Having two secured gates at the resort should not be a cause for alarm but rather an assurance that we genuinely care for our guests. The warm smiles that greeted you certainly impressed you.
With 156 rooms we find it most suited to allow check-in time at 3:00 pm to well prepare the room for the next occupant while our swimming facilities are made available for your pleasure. The incidental deposit of P3,000 is also a standard practice in the industry. The 10% that you found on top of your bill is service charge and the 15% is government tax.

We will never compromise the safety of our guests nor wait for our facilities to endanger them before we work on renovations. We have recently completed the renovation of both our Superior Rooms and the L-shaped swimming pool. The renovation of the free-form swimming pool will follow next month and so with the breakwater at the beachfront very soon.

Thank you for liking our food and for enjoying the Beach Bar. To give consideration to our in-house guests who are resting or sleeping, we keep it open only until 10 p.m. Another bar at our La Marina Restaurant though is open 24 hours for guests who want to extend. As for the food pricing, rest assured that we will evaluate it with our F&B Team.

Likewise, thank you for enjoying our spa. Allow us to point out with the spa concessionaire your concerns about tipping. Along with our local government, we are finding ways to deal with those hecklers beyond our perimeter walls who are not connected with the hotel.

We Filipinos are known for our hospitality, sincerity and warmth as you have experienced with us. We hope you brought home fond memories of Costabella.

Looking forward to your next visit!
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Additional Information about Costabella Tropical Beach Hotel

Address: Buyong, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Mactan Island
#7 Spa Hotel in Mactan Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — Costabella Tropical Beach Hotel 3*
Number of rooms: 156
Official Description (provided by the hotel):
Tucked away in the charming island of Mactan in Cebu is the tropical hideaway of Costabella, a luxury beach resort awarded by the Philippine Department of Tourism with the highest resort classification.An iconic property embraced by white fine sand and shaded by palm trees, Costabella Tropical Beach Hotel is an architectural showcase steeped in history and tradition. Its tastefully-appointed rooms, all 156 of them, beautifully integrate Spanish colonial influences with natural, homegrown materials. Carved stonework, arched doors and charming courtyards are the hallmarks of this timeless place. All accommodations from the modest to luxurious with private balconies offer breathtaking view that is both peaceful and romantic.As the name suggests, Costabella provides travelers and guests with the perfect setting to admire Mactan’s enchanting coastline. This tropical retreat is truly a dream destination for honeymoons and weddings. ... more   less 
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Also Known As:
Hotel Costabella Tropical Beach
Costabella Tropical Beach Hotel Cebu Island/Mactan Island

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