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“Good for one night” 2 of 5 stars
Review of Palmbeach Resort & Spa

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Palmbeach Resort & Spa
3.0 of 5 Resort   |   Punta Engano, 6000, Philippines   |  
Hotel amenities
Ranked #12 of 38 Hotels in Mactan Island
Stuttgart, Germany
Top Contributor
74 reviews 74 reviews
52 hotel reviews
Reviews in 38 cities Reviews in 38 cities
76 helpful votes 76 helpful votes
“Good for one night”
2 of 5 stars Reviewed April 20, 2013

Palmbeach resaort and spa is located in punta engano, close th the famous shangri la and some other resorts. The surrounding is uninspiring, the hotel old and needs to be renovated and get more charme and light. The small beach is only good for a short refreshment and same is the small pool. The rooms are spacious and well equipped, the balcony is more like a very small place to stand and smoke, Too small for chairs or any equipment.
The staff is friendly, but they are strict in their check in/out times. 2 hrs more cost me 600 peso per person. After all very over-priced for what they offer.

  • Stayed April 2013, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReginaNonato, General Manager at Palmbeach Resort & Spa, responded to this review, April 21, 2013
Thank you for your feedback as to how your stay was at Palmbeach Resort & Spa. We will look into your comments as to the lighting and over-all appearance of the resort. As for our beach front and pool, though small, I hope you were able to relax, do a little sunbathing as well as enjoy the view of the sea. We hope you have had the opportunity of enjoying our island hopping packages, diving packages, water sports activities, and city tours during your stay.

As for the rooms, such are spacious and well equipped for the convenience of the guests. I apologize if you deem the size of our balcony to be small; however, its size is currently sufficient to meet the purposes it serves. We will look into the possibility of expanding it in the future.

As to our friendly staff, thank you for the kind words. I hope they were able to provide you with exceptional service.

As for the charges on late check out, please understand that like any other hotel/resort, we abide by our policy as to early check ins and late check outs.

We hope you will able to visit us again in the future and give us the opportunity of welcoming you at Palmbeach Resort & Spa.

Sincerely,

Atty. Regina Ann Nonato
Chief Operations Officer
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76 reviews from our community

Traveler rating
    34
    22
    6
    8
    6
See reviews for
28
12
7
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Danish first
  • English first
  • German first
  • Japanese first
  • Any
English first
Macao
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 9, 2013

We stayed there two days, and chose this resort after reviewing pictures on Web. it is supposed to be new...I do not advise to go there. The staff is very pleasant BUT the place is sad, dark not enlightened like on the official pictures, the water from the pool seems not so clean, etc. + no interest for the close surroundings.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReginaNonato, General Manager at Palmbeach Resort & Spa, responded to this review, April 12, 2013
Dear KareauuMacao,

First of all, let me thank you for taking the time to share your feedback as to how your stay was with us. We take the comments of our guests seriously and we take these comments as further opportunities for growth and improvement. Please know that we will be undergoing minor renovations such as changing the tiles and the kitchen sink very soon to improve our room facilities. Further, we are undergoing other gradual changes to improve the over-all appearance of our resort.

We hope you will able to visit us again in the future and give us the opportunity of welcoming and making your stay with us as pleasant and enjoyable as possible.

Sincerely,

Atty. Regina Ann Nonato
Chief Operations Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati, Philippines
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 29, 2013

We stayed here for 2 nights and found our stay very relaxing. The resort wasn't crowded. We swam a bit in the people. The front desk suggested we try island hopping among other water activities. We had a lot of fun island hopping for a whole day. When we went back to the resort, we just rested a bit. On our last day, we took the city tour which the resort also suggested. At least we got to see some tourist spots like lapulapu shrine before we left the city.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReginaNonato, Chief Operations Officer at Palmbeach Resort & Spa, responded to this review, April 4, 2013
Thank you for taking the time to share your experience during your stay with us. I am glad to know that you were able to explore some of the beautiful islands and sights of Cebu by availing of the island hopping and city tour packages.

We look forward to your next visit so we can have the opportunity and pleasure of welcoming and serving you once again.

Sincerely,

Atty. Regina Ann Nonato
Chief Operations Officer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Negros Island, Philippines
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 29, 2013

Even the resort dont have a white sand beach, but they have an access to the beach , we were able to take there island hopping package,. What a great experience, for our room it was indeed a nice room and clean. The housekeeping attendant is very polite and courteous. The frondesk staff are very accomodating. Definitely , i wil come back in this resort on my next trip to Cebu.
Thank you Palmbeach staff for the nice and wonder stay that i have....

Room Tip: Rooms located to the beachfront are cozy.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReginaNonato, Chief Operations Officer at Palmbeach Resort & Spa, responded to this review, January 29, 2013
Thank you for taking the time to share your experience during your stay with us. I am glad to know that you were able to explore some of the beautiful islands of Cebu by availing of the island hopping package. Thank you for the positive and kind words on our rooms and staff. I am pleased to know that our staff has made your stay memorable, since they have been trained and oriented to give the best service they can to our guests .

We look forward to your next visit so we can have the opportunity and pleasure of welcoming and serving you once again.

Sincerely,

Atty. Regina Ann Nonato
Chief Operations Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cebu City, Philippines
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 22, 2013

I've been to Palmbeach a couple of times with my friends but it was only recently that I was able to have an overnight stay. Indeed, my stay was very pleasant and relaxing.
The deluxe room was clean, cozy and spacious, a total treat for those who will be staying with their families. I liked the fact that there was a kitchen inside the room. My friends and I were able to cook up some drinks and midnight snacks.
Although I wasn't able to take a dip at their very inviting pools, I enjoyed the breathtaking view nonetheless. The best view so far was from the Sunrise Cafe where they served a complimentary buffet breakfast with generous choices of entrées.
The staff was courteous and accommodating. Seldom can you find a resort with amenities such as diving facilities, conference rooms, a chapel, a spa and a kids playroom altogether. All these with a rate that's more affordable compared to the other resorts in the area.
But what I liked most about my stay at Palmbeach Resort was that it felt like I never left home.
Thank you Palmbeach.. Thumbs up

Room Tip: Choose rooms with a kitchen and a view of the sea:)
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReginaNonato, Chief Operations Officer at Palmbeach Resort & Spa, responded to this review, January 23, 2013
Thank you for taking the time to share how you enjoyed the service of the staff, the view, the spacious room, the breakfast buffet, and the facilities we provide. I am delighted to know that you had a relaxing and enjoyable stay at Palmbeach Resort & Spa. I hope you will be able to take a swim in our pool next time as you enjoy the breathtaking view of the beach and avail of our other leisure activities .

We look forward to your next visit soon so we can have the opportunity and pleasure of welcoming and serving you.

Sincerely,

Atty. Regina Ann Nonato
Chief Operations Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasig, Philippines
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 21, 2013

My family enjoyed staying in this resort. Great for families who wants to tour Cebu and also those who travel with kids who love swimming. Their pools cater to both adults and kids :)

We love the fact that they have helped arrange for a van rental that our family used when we arrived in the queen city of the south, toured the city proper and the tourists spots, up until we went back to the airport.

The staffs were generally attentive to our needs. Great value for money hotel :)

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReginaNonato, Chief Operations Officer at Palmbeach Resort & Spa, responded to this review, February 3, 2013
Thank you for taking the time to share your experience with us. I am glad to know that you and your family enjoyed your stay in our resort. It was our pleasure to have arranged the van for your family so you and your family can enjoy exploring and going around Cebu. We hope your family got to see more or less what our beautiful city has to offer during your tour and during your stay with us.

We look forward to seeing and welcoming your family again in the near future.

Warmest regards,

Atty. Regina Ann Nonato
Chief Operations Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cagayan de Oro
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 21, 2013

One of the best place to go if you want to relax and have a good time. The room is clean. The comfort room is spacious. Good service and the food served were delicious. The pool was refreshing and the staffs are amazing. They are all accommodating, courteous and helpful. The rates are affordable compared to other resorts. Palm Beach Resort was a lucky choice.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReginaNonato, Chief Operations Officer at Palmbeach Resort & Spa, responded to this review, January 22, 2013
Thank you for choosing to stay with us during your weekend getaway in Cebu. I am pleased to know that you have enjoyed your stay with us. We hope to see you once again so we can have the opportunity and pleasure of welcoming and serving you in the near future.

Sincerely,

Atty. Regina Ann Nonato
Chief Operations Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palmbeach Resort & Spa

Address: Punta Engano, 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Mactan Island
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Mactan Island
#8 On the Beach Hotel in Mactan Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — Palmbeach Resort & Spa 3*
Number of rooms: 51
Official Description (provided by the hotel):
Palmbeach Resort Cebu, strategically located in Punta Engano, Mactan Island, is one of the beautiful beach resorts to go to in Cebu, Philippines. Palmbeach offers rooms with kitchen and contemporary facilities to guarantee a pleasant and comfortable stay for its guests. Here, you will find a quiet and relaxing place to enjoy the beach and scenery, go scuba diving, or simply delight in a body massage. All for as low as US$100-200. ... more   less 
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Also Known As:
Palmbeach Hotel Mactan Island
Palmbeach Resort And Spa
Palmbeach Resort & Spa Cebu Island/Mactan Island

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