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“Relaxing Layover” 5 of 5 stars
Review of BEST WESTERN PREMIER Amaranth Suvarnabhumi Airport

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BEST WESTERN PREMIER Amaranth Suvarnabhumi Airport
4.0 of 5 Hotel   |   68 Moo 2; Kingkaew Road, Rachatheva | Bangplee, Samut Prakan, Racha Thewa 10540, Thailand   |  
Hotel amenities
Ranked #1 of 5 Hotels in Racha Thewa
UK
Top Contributor
208 reviews 208 reviews
36 hotel reviews
Reviews in 74 cities Reviews in 74 cities
123 helpful votes 123 helpful votes
“Relaxing Layover”
5 of 5 stars Reviewed September 16, 2012

We wish we had used this hotel on layovers in Bangkok as it is a haven of calm and tranquility that we will definitely use again. When we arrived from Krabi we were feeling a little tired and had a flight to Bali early the next morning. The check in was efficient and friendly. The room was spotless, large with all the facilities you would expect. As I was a bit unwell I ordered rice soup which was delicious. Unusually for Thailand the early morning call was on time and were soon on our way. I cannot recommend this hotel enough.Iit is about 25 mins away from the airport.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silapakit K, Front Office Manager at BEST WESTERN PREMIER Amaranth Suvarnabhumi Airport, responded to this review, September 18, 2012
Dear Value Guest

Thank you for your stay at Best western Premier Amaranth. We hope that your stay was pleasant and that our accomodations and services were acceptible to you. Please let us know if there's any ways that we might make improvements in the accomodations and services for our guests.

Thank you, kindly!

The Management Best Western Premier Amaranth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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841 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arlington, Virginia
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 9, 2012

we stayed at this hotel between our midnight flight and morning flight the next day. it was great for a layover, very clean, and had free airport pick up. it took about 15-20 minutes on the shuttle to get to the hotel at night and about the same the next morning. my only complaint is that the shuttle was a little difficult to find in the airport and we ended up waiting about 30 minutes for the shuttle to arrive once we figured it out.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silapakit K, Front Office Manager at BEST WESTERN PREMIER Amaranth Suvarnabhumi Airport, responded to this review, September 11, 2012
Dear Value Guest,

Thank you for sparing your time in completing your feedback and bringing this matter to our attention and we sincerely hope that you will have no further cause for any complaint in our service and hope you are satisfied with the corrective action taken by us. Your comments will help us serve you and all our guest better in the future.

If you have any clarification please don’t hesitate to contact us .

Regards,
The Management
Best Western Premier Amaranth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 2, 2012

Stayed there with my partner before flying home to London(after 4 weeks of travel in Asia).Very nice place for lay-over,close to the airport-good shuttle service too-smooth service.
Nice swimming -pool area.
The service was excellent-helpful reception staff as well. Rooms are large and clean with very comfortable beds,nice and spacious bathrooms.Overall we would stay at the hotel again when in Bangkok.If you are looking for a place to crash before you flight-look further no more.Best Western at its best!Thanks

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silapakit K, Front Office Manager at BEST WESTERN PREMIER Amaranth Suvarnabhumi Airport, responded to this review, September 3, 2012
Dear Value Guest,

Thank you for your stay at Best western Premier Amaranth. We hope that your stay was pleasant and that our accomodations and services were acceptible to you. Please let us know if there's any ways that we might make improvements in the accomodations and services for our guests.

Thank you, kindly!

The Management Best Western Premier Amaranth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 30, 2012

We booked this hotel for one night because we had to catch an early flight the next day, it's really close to the airport, but that's about the only positive thing I could say about this hotel. The rooms were not that tidy, the airconditioner was broken and the service was not friendly at all. The hotel also seemd kind of dead, it was just big and kind of empty with not a lot of guests. It takes about 45-1 hour to get into the city centre and the taxi that our hotel booked for us tried to scam us into all kind of things (overpriced boattrips with his "friends" etc.).... I would definatly reccommend to stay at a more central hotel in Bangkok, eventhough you have to get up earlier to catch you flight, the airport (Suvarnabhumi) operates quite smoothly so it doesn't take too much time checking in and catching your flight!

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Silapakit K, Front Office Manager at BEST WESTERN PREMIER Amaranth Suvarnabhumi Airport, responded to this review, August 31, 2012
Dear Piroska,

Please accept this letter as my formal apologies for what
happened upon you stay at Best Western Premier Amaranth
on 23-07-12.
It was not my intention to cause any damage or inconvenience. In
retrospect, I believe the situation resulted from local outside taxi service that was poor service and not controlling by our hotel. Secondly the condition of room and Air conditional will be extra pay attention for improvement our service to our value guest. While this is by no means an excuse
for our team, knowing the cause will help me guard against future
mistakes.
Again, I am sorry for what happened. If you have any questions or
comments regarding this matter, please feel free to discuss it with
me at my e-mail fom@amaranthhotel.com. I look forward to
hearing from you and putting this matter behind us.

Sincerely,

The Management
Best Western Premier Amaranth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
malibu, ca
Top Contributor
66 reviews 66 reviews
22 hotel reviews
Reviews in 39 cities Reviews in 39 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed August 29, 2012

This hotel is fine or overnight as they pick up at the airport if you email them every 30 min. This pick up service is complimentary. Location is about 15 min from airport. Rooms clean we did not try the breakfast. Do not book the club floor as there are no ammenities. We paid extra and when we complained they insisted there was coffee and tea available. We only saw cups on our evening arrival. So tea and coffee is not a club floor ammenity when most rooms have that.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silapakit K, Front Office Manager at BEST WESTERN PREMIER Amaranth Suvarnabhumi Airport, responded to this review, August 31, 2012
Dear Guest,

Thank you for sparing your time in completing our Feedback and bringing this matter to our attention and we sincerely hope that you will have no further cause for any complaint in our service and hope you are satisfied with the corrective action taken by us. Your comments will help us serve you and all our guest better in the future.
We apologise for the annoyance/inconvenience that this may have caused to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable.

We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors
If you have any clarification please don’t hesitate to contact us at fom@amaranthhotel.com.

Regards,
The Management
Best Western Premier Amaranth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 27, 2012

We stayed at this hotel recently on two separate occasions whilst in transit from/to Bangkok. The hotel is spotless with very friendly and helpful front-office staff. Check in and out was a breeze. The hotel provides an efficient shuttle service run on a half hourly basis to and from the airport - takes less than 15 minutes. We enjoyed relaxing in the pool, using the gym (everything worked) and a drink at the bar. When the staff knew it was our wedding anniversary they went to much trouble in providing snacks, drinks and a lovely flower arrangement placed on our bed (see photo attached). We really appreciated this thoughtful gesture. Keep in mind that there is nothing to do nearby and it is only a transit hotel. We would have no hesitation in staying there again when in transit in Bangkok.

Room Tip: Ask for a room facing the airport (odd numbered rooms) if you want to watch aircraft constantly flyi...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silapakit K, Manager at BEST WESTERN PREMIER Amaranth Suvarnabhumi Airport, responded to this review, August 31, 2012
Dear Mr. / Mrs. BISHOP,

Thank you for your stay at Best western Premier Amaranth. We hope that your stay was pleasant and that our accomodations and services were acceptible to you. Please let us know if there's any ways that we might make improvements in the accomodations and services for our guests.

Thank you, kindly!

The Management Best Western Premier Amaranth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mayapur, India
Top Contributor
99 reviews 99 reviews
15 hotel reviews
Reviews in 42 cities Reviews in 42 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed August 25, 2012

We just had our third stay at the hotel and it was fantastic. It isn't anything flashy, but certainly very comfortable, clean, and well-serviced. The reception staff is very friendly. They even extended our stay until six pm since we had a night flight and just arrived at 1am the same morning.

Our three-year-old loves the pool as it is always empty and there is a small children's pool to one side. It is cleverly surrounded by frangipani trees that give privacy from the buildings nearby. I've taken a few treatments at the spa - the foot massage is out of this world! The rooms are large and modern-elegant.

We stayed at The Peninsula in another city before going back to Bangkok, and although it was four times the price and had a lot of pomp and grandeur, the room at the Amaranth was actually larger.

One word of warning, though: Beware of the "concierge" who is little more than a bellhop. He doesn't speak much English and booked a "car" for us which was actually his friend's taxi charging three times the going rate! Luckily, I asked the receptionist about it and she booked a limo for us at the same price. If you need to book tickets to an event or a car, speak with the reception staff, not the concierge!

A big plus is that they have a free airport shuttle. There is a staff member in a can't-be-missed shiny magenta blazer waiting near Exit 4 and he always shows us to a seat and then informs us when the shuttle has arrived.

The breakfast buffet seemed elaborate enough, but didn't have much variety for vegetarians, so we just had cereal and fruit.

The hotel is in an industrial area with nothing to do nearby. If you don't mind the view of warehouses from the room, it's fantastic for a relaxing layover when you need to recover from too much intense vacationing!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN PREMIER Amaranth Suvarnabhumi Airport

Address: 68 Moo 2; Kingkaew Road, Rachatheva | Bangplee, Samut Prakan, Racha Thewa 10540, Thailand
Location: Thailand > Samut Prakan Province > Racha Thewa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Racha Thewa
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN PREMIER Amaranth Suvarnabhumi Airport 4*
Number of rooms: 278
Official Description (provided by the hotel):
Our Bangkok Airport Hotel has a total of 278 rooms and Suites (230 Deluxe; 1 deluxe room for the physically challenged; 39 Executive Club Floor rooms and 8 Suites). The Hotel is 7 storys high. Its main facilities include; an All Day Dining Restaurant; Japanese Restaurant; Lobby Lounge Bar; 24 Room Service; Banquet and Conference Rooms; Outdoors Swimming Pool with Snack Bar; Gymnasium, Spa Treatment Rooms; Executive Club Floor with Private Lounge. ... more   less 
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Also Known As:
Best Western Premier Amaranth Suvarnabhumi Airport Hotel Racha Thewa
BEST WESTERN PREMIER Amaranth Suvarnabhumi Airport Thailand/Racha Thewa

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