I left Terry at home for this trip, and my sister and I took our mum for a 4 day break for her 81st birthday clientele are generally over 65 at all warners that we have been to and no children, lots of wheelchairs and walking frames. My sister and I felt like teenagers
Where do I start! cost for the three of us for 4 nights was £1,748.87 that's just under £600 per person, and I expected a lot more than we got for the money
All staff were very polite and helpful
Mobile phone service is pants on all providers, there is free WiFi in the reception area and the pavilion bar but its hit and miss no service at all in your rooms for either mobile signal or WiFi
On hind site would have been good to have had some information sent in the post before we arrived e.g. The 4 pm welcome meeting! We arrived at 4.30 due to bad traffic, you are told when booking you can arrive any time but can't check in till 2
Reception marks out of 5 no more than a 2 its a poorly designed area, where there is not enough space for the thoroughfare of wheelchairs, motorised scooters and staff wheeling big trollies around (I would have thought there would be another route for staff to carry out their duties) plus slow moving customers.
On arrival there was no offer of maps of the vast grounds, unless you ask, no one to show you where your room was just pointed you in the general direction! no other information volunteered either.
You can hire wheelchairs here at the reception and motorised scooters we hired a wheelchair for our mum you pay a refundable deposit of £6 plus a daily rate of £5 however when we came to get our deposit back they couldn't refund us until a supervisor arrived we had to wait until 11am when a supervisor was present.
Lounge area by reception, does not have enough space there for the 400 odd guests. Not that everyone would be there at the same time but it only accommodates 30 people maximum, and as they lay on entertainment there after dinner before the main entertainment in the pavilion, it could do with being bigger or moved downstairs. You can also have a sandwich and refreshments in the area at lunch times if you can find somewhere to sit, but there are only sandwiches if you want a jacket potato you have to go to cricket house but its not accessible for wheelchairs.
Rooms very nice but some parts cheep n cheerful eg flimsy plastic toilet seats no extractor fan in the bath/shower room or if there was ours never worked. You had to get on your hands and knees to use the safe, it needs to be higher perhaps where the fridge is. The room was dusty with cobwebs on the lights over the bed not just in our room but in our mothers also we never once saw a Hoover and we know the dinning room can't have been hoovered as the table confetti from the celebration package we had on our mums birthday was still on the floor the next day along with the cardboard stoppers from the three party poppers they allowed us in the package.
We enquired about wet room for our mum on arrival as she couldn't step up into the shower and we were surprised to find out that in the whole hotel they only have one room with a wet room!
Pavilion lounge spacious large bar area, no toilets on this level
The only toilets we found were on the mezzanine floor between the reception/lounge area and the pavilion lounge. There were also toilets in the spa/gym
On arrival you are ask to go to the restaurant to find out where you will be sitting for all of your meals during your stay, and ask what time you would like to have dinner the restaurant is open from 18:30 till 20:00 we chose a 7 o'clock sitting we were put in a dark pokey crammed corner on a table for 2 even though there was three of us it was very cramped the food was ok however we felt rushed starter, main, pudding out, I found a hair in my dinner on the first night so didn't have a pudding, told the waiter who reported it to the manager.
Manager came over and apologised and offered me some thing else I just ask if we could have a different table with more space in a lighter area he said he would see what he could do.
At dinner time the promise of being moved came up against excuses they only had a table for two well the table they have us at is only for two as its the same size as the couple next to us and the couple next to them.
We were finally moved on Wednesday evening we were checking out on the Friday morning how ever more space both on table and surrounding area.
No water or drinks in leisure centre apart from coffee even though they recommend drinking plenty of water after a massage.
Over all I would not recommend this hotel as I believe you could get much better value for money by hiring a cottage or going to a B&B the grounds aren't suitable for anyone who is bad on their legs and certainly not suitable for wheelchairs without a strong person pushing
I would not return
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.