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“friendly staff” 3 of 5 stars
Review of The Bay Horse Inn

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The Bay Horse Inn
2.0 of 5 Inn   |   8 Brandon Village, Brandon, Durham DH7 8ST, England   |  
Hotel amenities
Ranked #2 of 2 Brandon B&B and Inns
wirral
Top Contributor
78 reviews 78 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
59 helpful votes 59 helpful votes
“friendly staff”
3 of 5 stars Reviewed April 18, 2013

Have recently stayed at the bay horse on a kgb deal. We received a warm welcome from melanie who was very friendly and helpful as were the rest of the staff. Our chalet was fine bedding and bathroom clean, but we felt the room let them down. Several things in the room were not as they should be.lighting and shelving a bit hit and miss not secure. We ate at the pub food fine but could have been hotter plates were warm but food not so. Overall for what we paid it was fine the staff definately make this place, its handy for visits to durham and hartlepool.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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250 reviews from our community

Traveler rating
    66
    105
    38
    23
    18
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Any
English first
Durham, England, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 12, 2013

My partner and I booked a meal through Living Social Website (2 courses each plus a glass of wine for £14 total. The meals we received were outstanding and far beyond our expectation . First of all, the service from Craig from entering the restaurant , to leaving was brilliant .He carried his work out very professionally, even though he was very busy, and is a credit to The Bay Horse . Compliments to the chef on a fabulous meal and very good portions provided.We will definitely be going again and will recommend to all of our friends , and highly recommend The Bay horse.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 11, 2013

We stayed last week for 2 nights & were extremely happy with the service, the food and the room. Extra heaters were provided so we were not cold (and it was freezing outside), the beer was greatly enjoyed by my husband and the house wine was excellent - normally I have to wince!
Very close to Durham. We walked along the W2W - an excellent cycle track/walk at the bottom of the road along a disused railway line- it would be great to bring the bikes here in the summer.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wolverhampton, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2013

Stayed at this place begining of April 2013 when snow was all around!
Arrived not really knowing what to expect , met in the bar by very friendly staff who showed us to our accomodation which was just to the rear of the pub in challets. Challets were very clean, warm, homeley and contained everything you could wish for: tv,freeview, kettle, tea coffee etc, hairdryer and ample space. If I wasn,t impressed enough by the accomodation we ate at the Inn each night of our stay the food was fabulous our only regret is that we could not stay longer as we would of liked to of sampled more of the menu, however I'm sure we will return as the staff all made our stay enjoyable.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stockport UK
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 8, 2013

We stayed at the Bay Horse Inn between Christmas and New Year. It was on a voucher deal so very, very good value. We had a motel style room that was clean and warm and very convenient as we had our dog with us. Brandon is a pretty, quiet spot, just outside Durham but not to far to travel in. Staff were very friendly and obliging. I had packed our cool box with milk and other supplies but forgot to add ice packs and the kitchen staff were always willing to supply ice from their freezer! We had breakfast in the hotel (it was included) and it was nicely cooked and served.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oxford, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 5, 2013

We stayed at the Bay Horse Inn to attend a wedding at Durham Castle last Saturday. As soon as we arrived we were made extremely welcome, everyone we spoke to was incredibly friendly and helpful, even arranging a taxi for us while we freshened up in the room. They sure know how to do customer service at its best up North! It was just £10 in a taxi to the Castle.

The room itself was basic (as we expected at the price) but extremely spacious and clean, with shower, hairdryer, full length mirror - everything we needed to get ready. It even had a tv and tea/ coffee set.

We had breakfast in the Inn, which was great value £4.95 for a cooked breakfast. Our only minor disappointment was that it didn't come with any bacon - one of my favourite parts of a full English!

All in all we would stay here again if we were in the area and would happily recommend it as a super friendly and excellent value place to stay in Durham.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Newark-on-Trent, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 18, 2013

Have just returned from another visit to this, popular village inn. We enjoyed our first stay and found this time it was even better. We had a lovely room (8) Spacious and very clean. Found that there is new and I must say improved management. Last time we went the food was really good, this time it is outstanding, well cooked and presented just like a first class restaurant. The staff are very good and so helpful. Extremely good value. It is really friendly in the public bar and we didn't feel out of place, in fact the regulars remembered us from last year, it just made us feel like we belonged there. We are planning another trip to the North East and will stay there again with or without our trusty KGB voucher. It is a really good base for the North East, the surrounding countryside is stunning, a short trip to Beamish which is well worth a visit. I look forward to seeing all of our new friends again soon.

Room Tip: All of the rooms are surrounding a courtyard, we liked our room - 8 which is a double with a bath wi...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Bay Horse Inn

Address: 8 Brandon Village, Brandon, Durham DH7 8ST, England
Location: United Kingdom > England > County Durham > Durham > Brandon
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Brandon
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Bay Horse Inn 2*
Number of rooms: 10
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