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“Brilliant value.” 5 of 5 stars
Review of Holiday Inn Express Cardiff Airport

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Holiday Inn Express Cardiff Airport
3.0 of 5 Hotel   |   Port Road, Rhoose CF62 3BT, Wales   |  
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Ranked #1 of 1 Hotels in Rhoose
Kidderminster, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Brilliant value.”
5 of 5 stars Reviewed June 11, 2013

We flew from Cardiff airport for a week's holiday with a fairly early flight. This hotel is just yards from the airport so couldn't be more convenient, with a free shuttle bus both ways. As a Priority Club member we got breakfast free (although at 5am you don't feel like eating much!) and checking in was effortless. The price of the room for one night was very reasonable but we also got 8 days' parking included making the whole package exceptional value.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review, June 14, 2013
Dear Sheila,

Thank you so much for your kind words here on tripadvisor. I am very glad that you have enjoyed your stay with us and that every service offered has been to your satsfaction. I am glad that you found the hotel good value for money and I hope we will be able to welcome you back in the future.
Kind Regards,
Jessica Gresens
Deputy GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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448 reviews from our community

Traveler rating
    170
    195
    49
    21
    13
See reviews for
131
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66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Manchester
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 11, 2013

stayed there 10/06/2013 to take my family to watch the Rhiana concert Well the hotel was very clean staff very friendly and helpful location a bit far from the city centre and the traffic a nightmare (the free breakfast EGG POWDERED SAUSAGE BEANS thats all) Even though it right next to the airport (on the runway) there was no noise whatsoever

Room Tip: 307 you can see all the planes taking off and landing (no noise at all)
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review, June 14, 2013
Dear Gareth,

Thank you very much for taking the time to review the Holiday Inn Express Cardiff Airport. I am glad that you have enjoyed your stay with us and that the staff were very friendly and helpful. The breakfast items you have listed are just the hot favourites which are Holiday Inn Express standard but we do offer a wide range of pastries, cereals, sliced cheeses, yoghurts etc in addition to the hot option. I apologize if this option was not to your liking. I hope we will be able to welcome you back in the future.
Kind Regards,
Jessica Gresens
Deputy GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2013

We stayed here on both our outward and return journeys to Spain recently, The staff were extremely pleasant and helpful. The rooms are excellent with extremely comfortable beds, The cleanliness is first class and I can highly recommend a stay at this hotel.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review, June 14, 2013
Dear Sir/Madam,

Thank you very much for taking the tome to share your experience regarding your recent stay here on tripadvisor. I am glad that your two stays have been hassle free and that the staff have been pleasant and helpful. i hope we will be able to welcome you back in the future.

Kind Regards,
Jessica Gresens
Deputy GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 10, 2013

We live in Cardiff but stayed here as we had an early flight. It was nearly the same price as two weeks parking anyway so thought we would give it a go. We arrived to find that the shuttle was already fully booked for the next morning, but they put on an extra one for us - helps to be a platinum member maybe.

Service was excellent and everyone was friendly and helpful even at 5am the next morning.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review, June 20, 2013
Dear Sir/Madam,

thank you very much for taking the time to post a review here on tripadvisor. I am glad that you have enjoyed your stay with us and that all services offered were to your satisfaction. I am glad that the staff went the extra mile for you and made sure that you were at the airport on time, I hope we will be able to welcome you back in the future.
Kind Regards,
Jessica Gresens
Deputy GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Wales
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 9, 2013

We stayed here the night before our early morning flight and from the moment we arrived the staff were very pleasant and helpful. The room was very good, great bathroom and a very comfortable bed with a choice of pillows. The sound proof windows were fantastic I wish we had these at home. After a good night sleep a good buffet breakfast with the staff taking time to talk to you and very good transfer to the airport 3mins.....we would stay here again and would certainly recommend it to family and friends.

Room Tip: We had a ground floor which was very handy with our suitcases.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review, June 10, 2013
Dear Sir/Madam,

Thank you so much for your great review here on tripadvisor. I am very happy to read that all facilities offered to you were to your satisfaction and hassle free. I am glad that you will choose us again for your next accomodation needs and I hope your next stay will be as pleasant as the previous one.
Kind Regards,
Jessica Gresens
Deputy GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pringle Bay, Western Cape, South Africa
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 8, 2013

The Holiday Inn Express at Cardiff Int`l Airport is not only cheaper and does not only have larger rooms than the 5 Star HI Central, their Staff are the BEST in the Business. Maybe the HI Central can send some staff for training in Client Relations to learn from the HI Express @ Cardiff Airport.

Room Tip: Choose a room that face towards the farm fields. The view is spectacular.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review, June 10, 2013
Dear Sir,

Thank you so much for taking the time to share your experience regrding your recent stay. We were all thrilled to read such great comments and on behalf of the team I would like to thank you very much. I hope we will be able to welcome you back in the future.
Kind Regards,

Jessica Gresens
Deputy Gm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed June 8, 2013 via mobile

We stayed at this hotel for a couple of nights during a cardiff stopover. The check in was fast and efficient. The rooms were clean and spacios as was the bathroom. The complimentary breakfast was a real bonus. The hotel is a short drive from Cardiff centre.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn Exp... M, Manager at Holiday Inn Express Cardiff Airport, responded to this review, June 10, 2013
Dear Sir/Madam,

Thank you so much for your kind words here on tripadvisor. I am very glad that you have enjoyed your pre holiday stay with us and that everything ran smoothly and hassle free. Thank you again and we are looking forward to welcome you back in the future.
Kind Regards,

Jessica Gresens
Deputy GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Cardiff Airport

Address: Port Road, Rhoose CF62 3BT, Wales
Phone Number:
Location: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Rhoose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Rhoose
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Cardiff Airport 3*
Number of rooms: 109
Official Description (provided by the hotel):
Just two minutes from Cardiff International Airport and 10 miles from the Cardiff City Centre, our clean modern hotel is all you need for your business or leisure needs. We offer complimentary hot breakfast and free shuttle services to both the Airport and Cardiff City Centre. ... more   less 
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Also Known As:
Holiday Inn Express Cardiff Airport Hotel Rhoose
Holiday Inn Express Cardiff Airport Rhoose, Wales, UK

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