We stayed in this hotel this June
2013. We picked it because we were familiar with Kempinski hotels. We understood Kempinski was quite a bit more expensive than many other hotels but we were set to stay on four other more eclectic properties and navigating a perfect circle of Sicily we wanted to break into Sicilian life starting with more familiar name
Much to our surprise, even though we confirmed Kempinski two weeks before, we were told on arrival that hotel was not part of Kempinski family nor was it part of Leading Hotel of the World. This notwithstanding Kempinski logo scattered on many items and a prominent Leading Hotel Plaque on the entry. Because as members of the Leading hotels we were entitled to certain amenities, we asked if we were still getting them which receptionist confirmed after much fuss. For example we were supposed to get room upgrade which we clearly didn't. We got a standard room facing parking. Free interned had tone renewed every 12 hours with a new password which often didn't work. Fruit bowl never materialized.
Clearly hotel changed hands and was falling into disrepair. It was nearly empty, marble floors were stained especially in the bathrooms, air musty, gardens not tended and overgrown, and beautiful decorative pool and fountains on the court yard turned on only occasionally. Kempinski name in a few places, most prominently on the entry was simply blacked out with what seemed like heavy black marker.
Staff was skeleton, we counted perhaps slightly more than a dozen. When we asked for help in reservations, receptionist told us she wasn't a concierge and there was no concierge on staff. Night help consisted of one person manning the front desk.
One night an outside guest who came for a wedding, parked Ferrari that had alarm chirping under hour window well past 2am. When we asked the night staff member to have the alarm turned off so we could sleep, he refused so emphatically we were concerned for his health and safety. The spa while beautiful, was clearly build to accommodate far many more people with empty treatment rooms and lockers. When we booked two massages, we later found out hotel could only locate one masseuse.
Clearly this hotel located on the middle of what looks like nowhere industrial area needs major work and infusion of professional staff. Until then you would do far better in other surrounding locations which are stunning with warm, hospitable real people. Italian square in one of the small towns at night was like a throwback to 1950s, with promenading couples, giggling gelato scarfing teens and lively small restaurants. And not a word of English. Italy as it was. By comparison the
Giardino Hotel looked and felt like an empty Eurotrash palace dropped by accident in the middle of countryside, devoid of guests, staff and any semblance of charm and spirit.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.