This is not a five star hotel. It pretends to be but couldn't be further from that. The rooms are worn out and musky, the mattresses are old and uncomfortable, the staff is indifferent, unhelpful, rude and clueless.
Worst of all though is that this hotel does not even offer the basics such as...clean water. The water in the shower smelled strongly of sewage. Not a hint of sewage but full on strong, rancid, unmistakable smell of raw sewage! So foul was the smell that it took over the whole room and even though we where in a dire need of a good shower, we dared not wash with this water in fear of contracting God knows what. This problem has been mentioned in reviews before, but when I had read them prior to visiting the hotel I had dismissed them as being perhaps too picky and difficult. If only I had taken that review under more consideration.
What was even worse was the receptionist's respond to such a problem. After displaying an indifferent and rude attitude when confronted with this issue, and failing to provide us with another room which would not have this problem, she stated that she believed this is a non issue since no one else in the hotel had complained about that and that it was our problem. When I asked to see the manager, the receptionist said that there was not any at the hotel ( no wonder !) and that she was in charge despite only being in charge of bookings. I have never- in- hotels over Greece and around the world - experienced such rude and impolite service as this one.
I would never stay in this hotel again, even if someone offered me a free stay. It is apparent that who ever is running this hotel ( the Head of Bookings perhaps since there was no manager to be found?) does not care for quality and hospitable services. They pretend to offer 5 star amenities but in reality this is a badly kept hotel that does not seem to care about its visitors. Even to get one star the hotel must at least offer clean water!! Never again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.