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“Not recommended” 2 of 5 stars
Review of Le Domaine des Thomeaux Hotel & Spa

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Le Domaine des Thomeaux Hotel & Spa
4.0 of 5 Hotel   |   12 rue des Thomeaux, 37530 Mosnes, France   |  
Hotel amenities
Ranked #2 of 2 hotels in Mosnes
New Zealand
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Not recommended”
2 of 5 stars Reviewed January 16, 2013

Our group of 15 people stayed at this hotel for 4 nights. The hotel was arranged by a European hotel specialist. Le Domaine des Thomeaux was very disappointing for a number of reasons. With a group of this number we had access to many of the rooms. We also heard varying comments. Some of our guests were happy with their room but the majority were not. Some rooms were adequate and some were substandard. One was very disappointing as it has next to no natural light. It had one tiny window in the ceiling. It would not be possible to read in this room due to the very limited natural light. As tour leaders we swapped rooms with our guests and took that one ourselves.

Many of the rooms on the lower level have an odour of sewerage. These are the rooms that backed onto the main village street and faced the courtyard. Some were quite nicely decorated so it is a pity they were let down by this odour. I understand the traffic noise was noticeable in these rooms.

The man who was supposed to do the porterage was grumpy which was not a good welcome for our group.

The hotel was very short staffed which put stress on the only staff members available. Everything we wanted was a problem. We wanted to arrange another room to replace the inadequate room. "No possible". (The hotel was not full). One guest wanted a coffee facility. "No possible". Is there something that can be done about the smell in the lower rooms? "No possible". Can we have beers at the bar or in the garden (as advertised) "I will be there soon". It took 3/4 of an hour to be served because the staff member was the only person who could take reservations, answer the phone, deal with all requests, serve at the bar. We served our subsequent drinks ourselves. Everything we asked for was answered with a "no possible". I was amused when one of our guests walked through reception on his way to the bar area and I heard him singing the old Perry Como song "It's impossible". We were pleased to see our guests had a sense of humour.
It was also poor management that the only time we saw someone in charge was when we were boarding our coach at the end of our time at the hotel. Even though we had asked to see someone in charge previously.
The food at the restaurant was good on one night but very poor the only other night we ate there. The breakfast was good some mornings and lacking replenishment on the last morning. Overall breakfast was fine. There were many occasions when just one staff member was at the hotel - which resulted in a very stressed, unfriendly and negative manner. On other days when there was another staff member to take some of the load - she was much happier. But by then we were over asking for any help. The price of the hotel is good - but that is relative to what you get. This is the first negative comment I have ever had the need to write. But as a fellow traveler I feel it important to share such experiences so others are forewarned and can make an informed decision. Weigh up the inexpensive pricing with the poor service and hopefully choose one of the better rooms. The hotel photographs are very complementary. The hotel rooms are not all as good as they look in the photographs.

Room Tip: The Tyrol room looked okay but the ceiling slopped as it did in many rooms and bathrooms. This meant...
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  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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162 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
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English first
Moscow
1 review
3 of 5 stars Reviewed October 26, 2012

All in all the hotel is not bad but the fact that our baggage was unexpectedly moved to another room is not great at all. When we returned to the hotel evening for a sleep the staff informed us that we were moved. Which basically means that they had to touch our personal things. For example my hand watch ended up in a locker somewhere in the hotel which was placed there by the staff since they thought it was valuable or something. Not to mention that the room they moved us to was CHEAPER than our original one.

Room Tip: Make sure that they won't move you to another room while you're outside the hotel.
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Melbourne, Australia
Top Contributor
68 reviews 68 reviews
48 hotel reviews
Reviews in 44 cities Reviews in 44 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 30, 2012

I have stayed at Domaine des Thomeaux on 2 occasions. It's a good 3 star country style hotel with interesting "themed" rooms that vary in size, but are comfortable and well equipped. The location in Mosnes is good as a base to explore the Loire chateaux, although there is nothing really around there so you have to eat at the hotel or drive to Amboise. Breakfast was good in the hotel restaurant. The main let down for the hotel is the staff who are average at best and dont really want to put in much effort. The woman running the restaurant is a bit of a dragon, which is a shame as it is a nice setting and the food is actually quite good.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Lancaster
Top Contributor
230 reviews 230 reviews
72 hotel reviews
Reviews in 88 cities Reviews in 88 cities
176 helpful votes 176 helpful votes
4 of 5 stars Reviewed July 30, 2012 via mobile

This is a large house set around an impressive courtyard with rooms in what would have been stable blocks. Very warm welcome and convenient place to store bicycles. Our room was in the attic of one of the stable blocks, so although picturesque, there was hardly any natural light and I'm glad we were only there for one night. Facilities were all good, although watch out for the strange joystick tap on the hand basin. Guests have half-price entry to the spa, which was pleasant. Pool not big enough for swimming, unless you use the resistance jet for power swimming.
Restaurant was excellent and would suit all budgets. Carefully presented dishes and a lovely flair for using surprising ingredients to make a dish a little bit different. Breakfast relatively expensive but with a big choice and high quality food- make your own fresh orange juice and excellent coffee. Great location for the chateaux along the Loire.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Portland, Oregon
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 20, 2011

What a lovely hotel! Each room was completely different than the next. Ours was the Nairobi room. Everything was decorated with an African flair. Soooo wonderful! The service was also very good, breakfast was amazing. The hotel also had several spa services which unfortunately we didn't have time to utilize. Although it was a little ways from town, it was so quiet and peaceful, it more than made up for the drive. Truly a unique experience and wonderful!

Room Tip: If you have a predisposition to a certain country, ask if you can have that room as they are all uni...
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Melbourne
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 13, 2011

Stayed here as part of a cycling group with Bikestyle Tours. An interesting place and not a bad option for visiting the Loire Valley and the towns of Amboise and Blois. Rooms are certainly interesting and varied, but the people in my group all thought it was great fun with the themed rooms. Aircon worked okay- good as it was hot. The dinner in the restaurant was excellent quality, not massive portions, but very good French cuisine and a bit more interesting than some meals you get in French hotels.

  • Stayed August 2011, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
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Paris, France
Top Contributor
282 reviews 282 reviews
53 hotel reviews
Reviews in 87 cities Reviews in 87 cities
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed August 9, 2011

We stayed here on an overnight trip from Paris to the Loire Valley to visit the Festival International des Jardins at the Chateau de Chaumont. The hotel itself is an excellent choice and good value. The service is very friendly and helpful, but be aware, there are no restaurants within walking distance (this is a small village) so you have to eat in the hotel restaurant.

We had dinner in the hotel restaurant and were very disappointed. Unimaginative first courses; probably fozen fish. It is too bad because they have captive audience.

The breakfast is fine.

It is too bad that the quality of the restaurant is not at the level of the three stars of the hotel.

  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Le Domaine des Thomeaux Hotel & Spa

Address: 12 rue des Thomeaux, 37530 Mosnes, France
Location: France > Centre > Loire Valley > Mosnes
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Mosnes
Price Range (Based on Average Rates): $
Hotel Class:4 star — Le Domaine des Thomeaux Hotel & Spa 4*
Reservation Options:
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Also Known As:
Domaine Des Thomeaux Chateau

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