Our group of 15 people stayed at this hotel for 4 nights. The hotel was arranged by a European hotel specialist. Le Domaine des Thomeaux was very disappointing for a number of reasons. With a group of this number we had access to many of the rooms. We also heard varying comments. Some of our guests were happy with their room but the majority were not. Some rooms were adequate and some were substandard. One was very disappointing as it has next to no natural light. It had one tiny window in the ceiling. It would not be possible to read in this room due to the very limited natural light. As tour leaders we swapped rooms with our guests and took that one ourselves.
Many of the rooms on the lower level have an odour of sewerage. These are the rooms that backed onto the main village street and faced the courtyard. Some were quite nicely decorated so it is a pity they were let down by this odour. I understand the traffic noise was noticeable in these rooms.
The man who was supposed to do the porterage was grumpy which was not a good welcome for our group.
The hotel was very short staffed which put stress on the only staff members available. Everything we wanted was a problem. We wanted to arrange another room to replace the inadequate room. "No possible". (The hotel was not full). One guest wanted a coffee facility. "No possible". Is there something that can be done about the smell in the lower rooms? "No possible". Can we have beers at the bar or in the garden (as advertised) "I will be there soon". It took 3/4 of an hour to be served because the staff member was the only person who could take reservations, answer the phone, deal with all requests, serve at the bar. We served our subsequent drinks ourselves. Everything we asked for was answered with a "no possible". I was amused when one of our guests walked through reception on his way to the bar area and I heard him singing the old Perry Como song "It's impossible". We were pleased to see our guests had a sense of humour.
It was also poor management that the only time we saw someone in charge was when we were boarding our coach at the end of our time at the hotel. Even though we had asked to see someone in charge previously.
The food at the restaurant was good on one night but very poor the only other night we ate there. The breakfast was good some mornings and lacking replenishment on the last morning. Overall breakfast was fine. There were many occasions when just one staff member was at the hotel - which resulted in a very stressed, unfriendly and negative manner. On other days when there was another staff member to take some of the load - she was much happier. But by then we were over asking for any help. The price of the hotel is good - but that is relative to what you get. This is the first negative comment I have ever had the need to write. But as a fellow traveler I feel it important to share such experiences so others are forewarned and can make an informed decision. Weigh up the inexpensive pricing with the poor service and hopefully choose one of the better rooms. The hotel photographs are very complementary. The hotel rooms are not all as good as they look in the photographs.
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- Also Known As:
- Domaine Des Thomeaux Chateau