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“The real Palace Hotel” 5 of 5 stars
Review of Palace of the Golden Horses

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Palace of the Golden Horses
4.0 of 5 Hotel   |   Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia   |  
Hotel amenities
Ranked #1 of 9 Hotels in Sri Kembangan
Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“The real Palace Hotel”
5 of 5 stars Reviewed May 14, 2014

We stayed inthis palace in March , 2nd half , and had a very pleasant and luxurious stay.

The rooms are big, with a lovely swimming pool and a very big lake linking it to Mines another hotel of the same Owner by boat. They also provide free shuttle bus / car service for the patrons to visit Central KL Or the Mines.

Room Tip: Ask for a room with a view of the Swimming Pool.
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, May 15, 2014
Warmest Greetings from Palace of the Golden Horses!

Thank you for taking the time to provide feedback on your recent stay here with us.

We are delighted that your experience during your stay with us at the Palace Of The Golden Horses had lived up to your expectations.

I personally would like to thank you for your comments for us to strive better and we look forward to your return visit.

Best regards,
Francis Alberto
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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409 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore, Singapore
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 11, 2014

We stayed in this Hotel for one night to attend a wedding dinner. The staff at the reception ( Yoga, See and Anina) were extremely courteous and helpful. The buffet breakfast spread had a generous range of options to choose from. We had a room on a high floor facing the lake ( previously a mining area) and the view was beautiful.Although it is away from the city centre, the Hotel has its own charm and character. A Wellness Centre and a large gym are located within the Hotel but you have to be a member to use these facilities.

Room Tip: Choose a room on the high floor facing the lake.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, May 12, 2014
Warmest Greetings from Palace of the Golden Horses!

Thank you for taking the time to provide feedback on your recent stay here with us.

We are delighted that your experience during your stay with us at the Palace Of The Golden Horses had lived up to your expectations.

I personally would like to thank you for your comments for us to strive better and we look forward to your return visit.

Best regards,
Francis Alberto
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noida, India
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 5, 2014

Truly Royale, the only word which can describe the experience during our stay at Palace of Golden Horses. Though location is not centrally located and we faced a bit problem for reaching there but moment we reached there its massive entrance and royale look not only mesmerised us but also gave is reason to vouche that you cant get a better place then this in whole KL.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, May 6, 2014
Warmest Greetings from Palace of the Golden Horses!

Thank you for taking the time to write a review regarding your recent stay at the Palace of the Golden Horses. We appreciate your positive comment about overall stay experience and thanks for sharing your feedback.

Once again, thank you for your support and patronage. We look forward to welcoming you back to Palace Of The Golden Horses.

Best regards,
Francis Alberto
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 27, 2014

Room is spacious. Furniture a bit old.
Bathroom is spacious but hot water not consistently hot, no hand held shower.
Suggest to give free boat ride to and fro The Mines.
Some guest not wearing swimming suit which is not appropriate.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, April 28, 2014
Warmest Greetings from Palace of the Golden Horses!

Thank you for taking the time to provide feedback on your stay here with us. We believe that it is only through guest feedback that we are able to continue to improve on our services and facilities.

At the same time, we would like to extend our sincere apologies for the inconveniences that you have experienced. Nevertheless, we have taken immediate actions from your comments and rest assures the comments on room maintenance and facilities.

Once again, our apologies for the inconvenience caused and we thank you for your support and patronage. We look forward to welcoming you to Palace Of The Golden Horses.

Best regards
Francis Alberto
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 23, 2014

I stayed here a while back. But never got the chance to write a review.
It was a part of the tourist package we took from our operator..
The grounds of this place are massaive.. The hotel has several restaurants and a full fledged convention center..The grounds are pretty extensive, and we were not able to see everything this hotel has. There were several lawns, a swimming pool, a spa, and a jetty with a canal leading onto the lake. We took a boat from here to the shopping centre nearby.. just lazed around the lake doing nuthn watching the sunset.. its beautiful..had a very serene kinda experience..
The staff was great - always cheerful and willing to help..
Everything had the horse theme and gold was the predominant colour.. Loved the indian restaurant.. some decent food thy serve..
M waiting to come back soon..

Stayed May 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, April 23, 2014
Warmest Greetings from Palace of the Golden Horses!

Thank you for taking the time to provide feedback on your recent stay here with us.

We are delighted that your experience during your stay with us at the Palace Of The Golden Horses had lived up to your expectations.

I personally would like to thank you for your comments for us to strive better and we look forward to your return visit.

Best regards,
Francis Alberto
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed April 20, 2014

The hotel is impressive. Even the Prime Minister's wife stayed here while we did. The rooms are a little past their prime but still a very grand hotel. Pool with 2 slides is amazing and nearly Mines Shopping Centre is fantastic. In the year of the horse there was no better place to stay.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, April 23, 2014
Warmest Greetings from Palace of the Golden Horses!

Thank you for taking the time to provide feedback on your recent stay here with us.

We are delighted that your experience during your stay here with us at the Palace Of The Golden Horses had lived up to your expectations and we would like to take this opportunity to express our heartfelt thanks for your feedback.

Once again, thank you for your support and patronage. We look forward to welcoming you back to Palace Of The Golden Horses.

Best regards,
Francis Alberto
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed April 14, 2014

Without doubt the worst hotel I have stayed in!! Old, dilapidated, everywhere smells of dampness (we bought air freshness to reduce the smell but didn't really work), poor facilities (the gym and restaurants are a disgrace to the hospitality industry). It is next to a stagnant lake so is plagued with mosquitoes, my wife got badly bitten even with mosquito repellant and a plug in plus a nightly spray of the room. The staff are useless and room service is pathetic i.e. Food turned up late so everything that was supposed to be hot was cold, no spoons to eat cereals, so called to request 2 spoons so we could eat together, only one arrived requested another but it never came and the quality of the food was appalling. The WiFi cuts off after 1 minute and is totally ineffective. We managed to last 2 nights but then had to check out just so that we could salvage some of our holiday. I would not recommend this place, I cannot bring myself to call it a hotel, to my worst enemy. Avoid this place at all costs!!!!

Room Tip: If you want a good room go to a different hotel.
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  • Stayed April 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHMines, Manager at Palace of the Golden Horses, responded to this review, April 18, 2014
Greetings from Palace of the Golden Horses!

Thank you for taking the time to provide your value feedback.

Nevertheless Our sincere apologies for the shortcomings on our service standards. Your value comments have been shared with our respective department heads to look into the matter seriously.

We apologized on the mosquitoes issue and will address this issue with the pest control vendors. We always strive to ensure every guest of Palace of the Golden Horses, in meeting their needs where through feedback which we take these comments constructively for improvement of our service standards.

Once again, our apologies for the inconveniences and we thank you for your support and patronage. Last but not least, we look forward to welcoming you to Palace of The Golden Horses in the near future.

Regards,

Francis Alberto
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Palace of the Golden Horses

Address: Jalan Kuda Emas | Mines Resort City, Sri Kembangan 43300, Malaysia
Location: Malaysia > Selangor > Petaling District > Sri Kembangan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Sri Kembangan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palace of the Golden Horses 4*
Number of rooms: 480
Reservation Options:
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Also Known As:
Palace Of The Golden Horses Hotel Sri Kembangan
Palace Golden Horses
Palace Of The Golden Horses Malaysia/Sri Kembangan, Selangor

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