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“Comfortable enough for an overnight stay.” 3 of 5 stars
Review of Altia Hotel

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Altia Hotel
4.0 of 5 Hotel   |   Rue du Vertuquet, 59535 Neuville-en-Ferrain, France (Formerly Novotel Lille Tourcoing)   |  
Hotel amenities
Top Contributor
75 reviews 75 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
“Comfortable enough for an overnight stay.”
3 of 5 stars Reviewed December 15, 2013

I stayed at the Altia one night only as part of a coach package. We arrived around 8pm and we're able to go straight into the restaurant for dinner. The service was quick and friendly and I recommend the steak, chips and salad it was beautiful and good value.
The rooms were basic, but clean with a sunflower shower and beds were comfortable. Rooms are a bit dated and the walls are thin so I wouldn't have wanted a longer stay but would recommend for the quick link to Lille.

  • Stayed December 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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81 reviews from our community

Traveler rating
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    28
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    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Hoylake, United Kingdom
1 review
1 of 5 stars Reviewed September 19, 2013

This must be one of the worst hotels I've stayed in. It badly needed refurbishment and our friend's toilet leaked and had no light in it. I stayed on the first floor, our friends on the second - they had table, chairs and complimentary water; we had neither. When I asked at reception why we had no water she just shrugged her shoulders and said we would have to pay for water - why?!!!! The attitude of the staff was dreadful, the food basic and unappertising, the drinks expensive and we felt we were not wanted there. Hope we never see the place again.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Travelers are raving about these Neuville-en-Ferrain hotels

Kent, United Kingdom
Top Contributor
81 reviews 81 reviews
8 hotel reviews
Reviews in 44 cities Reviews in 44 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed September 5, 2013

We stayed here over last weekend for the Lille Braderie. The hotel is a reasonable budget type hotel set just of the motorway. However we could hear every flush of the lavatories and water from showering coming from other rooms. The main bed was quite comfortable but the third bed needed two matresses for comfort. The air conditioning had broken down and there was no hot water for the last two days of our stay which meant uncomfortable sleep and very chilly showers. There was three of us, myself my husband and daughter BUT every time I had to ask for another set of towels and extra tea/coffee and cup for her as they only left two of everything even though they could see the third bed was used and it was a triple room. Very annoying, There was no fridge in the room or minibar so we had to either pay high prices in the restaurant 15euros for just a hamburger 7euros for a small beer, or buy food on the way back. At least there was a kettle. The carpet was very stained and we did not want to put bare feet on it, I cleaned round with my detol spray around the room and especially the vents in the wc as they were disgusting. The sheets were clean looking as were the towels when we eventually got the right amount and the cleaning ladies were very pleasant. There are only a few channels none of them English on the TV so take a laptop with a dvd player and dvd's unless you speak good French. The bar across the road closed very early and a walk into Tourcouring was a fair distance and we did not find anything open anyway.Would I stay here again? No

Room Tip: Check how clean it is before you unpack
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Lifton, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 5, 2013

Stayed for two nights,one on our coach trip to Germany and on our return journey. Rooms clean but very hot. No air at all. Food, evening meals nothing special,breakfast much better,drinks very expensive 14 euros for 2 lagers. Never again. Staff not over friendly. Just a transit Hotel.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 18, 2013

I stayed here for 2 nights and I loved it! The staff were friendly and the hotel was very pleasant. Although I didnt use it, the pool looked lovely. In my room i had a modern shower drink facilities, table and chairs and a modern TV with many channels. There were also the usual complimentary items. The heating system was good, the beds were comfortable and the facilities were great. I would definitely stay here again!

Room Tip: 2nd floor has modern showers but no baths- 1st floor has baths. Side facing pool is much quieter an...
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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London, United Kingdom
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed May 6, 2013

Location wise, this hotel is on a main busy road 7km from Lille. We stayed here as part of Shearings coach tour to dutch bulb fields. The rooms were of an adequate size with plenty of room and lots of light from the large windows. Ours was overlooking the swimming pool and grounds on the quiter side. The room itself was covered in white render floor to ceiling including in the toilet. The bath and toilet were separate which is common in some French hotels and toiletries and towels were provded.
The air conditioning/heating needs some tweeking as it was blowing air all night. so if you adjust to the required level then it is not so much of a problem. TV was dated as was the furniture but we only stayed for 1 nigh and so it didnt really bother us. We even had a spare bedcome sofa with a pull out bed underneath. The hotel is in need of modernising.

The food at the Altia was more than anyone could eat in the evening we stayed there. They had the vegetarian option and served it without a hitch. There was even a complimentary glass of wine which everyone enjoyed. We all discussed the contrasting levels of food served between the 2 hotels we stayed in on this tour at this evening meal. The other one was in Den Haag called NH Atlantic. At the hotel (Altia) where the decor was not so good the staff were at least pleasant and attentive and overflowing with food. The bar was adequately stocked and guests could go and relax outside on a nice day. There was also an outdoor swimming pool, small but still available to guests if they wanted to go and use this facility.

the hotel staff overall could not do enough to help and were quick to serve food and clear away. breakfast was a stright forward continental breakfast. Nothing spectacular but enough to eat. Free wifi (or wiffee as they called it) was available everywhere although quite weak signal in the rooms.

Overall not a bad hotel conveininet for travel to Lille & Ypres and War Cemetries by car/coach.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paarl
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 1, 2013

When you enter a hotel reception area and the focal point is a pool table in the center it does help describe the hotel. Not that I saw anyone playing on it..The average age of visitors on the day I arrived must have been over 75 - not saying they don't play pool, just didn't see them use the table. Apologies, there was one old dear leaning on the table but I think she was just very sick from travelling, Further comments - the room was "tired", in it an old couch with what looked like an old curtain covering it. I checked the sheets very carefully but they were clean., Whole hotel seemed "tired/shabby". Should also be a minimum standard when hotels claim to have fitness centers. Also carpets in rooms should be changed every 10 years or so.
Good points - free internet albeit very slow. Free parking. Free coffee in the room. Hairdryer.
Best point - the grass fields outside the windows have numerous rabbits all with new families at this time of the year.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Altia Hotel

Address: Rue du Vertuquet, 59535 Neuville-en-Ferrain, France (Formerly Novotel Lille Tourcoing)
Location: France > Nord-Pas-de-Calais > Nord > Neuville-en-Ferrain
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Neuville-en-Ferrain
Price Range (Based on Average Rates): $
Hotel Class:4 star — Altia Hotel 4*
Number of rooms: 108
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