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“Heaven on earth, Paradise Indeed” 5 of 5 stars
Review of Iberostar Daiquiri

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Iberostar Daiquiri
4.0 of 5 Hotel   |   Jardines del Rey, Cuba   |  
Hotel amenities
Ranked #4 of 5 hotels in Cayo Guillermo
St Lazare, Quebec
1 review
4 helpful votes 4 helpful votes
“Heaven on earth, Paradise Indeed”
5 of 5 stars Reviewed October 10, 2009

I travelled to Cuba on September 26, 2009 till October 3 , 2009. I had never been to Cuba and was in fact a little leery, as I had been to the Dominican Republic 3 times prior, and loved it. So I decided with my friend Christina to try Cuba.
We left Montreal with Air Transat and flew to Cayo Coco, and then took a shuttle bus to our final destination, the Iberostar Daiquiri. The trip on the shuttle bus was well done, with Jose as our guide. A very polite, good looking man, speaking well in English, smiling and friendly. A very good start to a week from heaven.
We arrived at our hotel about an hour after we left the airport, as we had to stop at several hotels on the way. Then we went to check in, the keys were given to us immediately and we went to our room. We unpacked and then stepped outside. We were disappointed with the view, which consisted of a palm tree and the roof of the main building. I was not happy, and we went down to the main desk and asked them to change our room if possible to a room with an ocean view. We were told not tonite but tomorrow. We said no problem and went to eat our dinner at the buffet. This was a nice variety, with fresh fish, pasta, salads, rice, etc....and we ate and were filled. We also had excellent service with the waiters bringing us wine and water as we dined. We then walked outside after dinner, felt the water in the pool and really wanted to jump right in. We didnt attempt going to the beach, as we were not sure if it was safe at night.
We went and watched the show, and had drinks starting to relax and really take in the paradise in which we had landed.
We went to bed fairly late, happy we were in Cuba.
The next morning we had breakfast at the buffet, nice spread of food again, lots of choices.
We went and had our briefing of all the activities available, and booked our spa day which would take place on the following Tuesday. We then booked our a la carte meals, and then got the key to our new room a bit later.
We went to check out our new room which was located in La Guardalavaca building, and climbed up to the top floor which was the third floor. We walked out onto the main balcony and just about screamed with joy. It was paradise, and almost brought tears to my eyes.
We unloaded our stuff which was brought up to our room quickly by Yudi, and we were very pleased by this quick friendly service.
We ate in the buffet that night, and saw the show.
The next day Monday we spent on the gorgeous beach again, which was guarded by security, which were very nice and helped us with our beach lounge chairs.
On Tuesday we went to the spa, had a head to toe massage, facial which was amazing and so relaxing. Then we had a mud bath, and had some relaxing therapeutic baths, and a Cuba Libre drink while soaking in the pool. We returned and went in the ocean, floating and just enjoying our time, we realized, "We are here, we are really here". The ocean was the temperature of a jacuzzi bath, so warm and so therapeutic.
Tuesday night we ate at the Cuban a la carte restaurant, I had fish which was delicious. We spent time on the beach in the evening, and met the security guards who assured us that we were safe and we realized that indeed Cuba is safe and a wonderful place to visit. I wanted to go swimming. It was so nice and warm, and the water temperature was so appealing. The moon was bright and about half. What a paradise! I didnt go swimming though, but was very tempted.

Wednesday we went to see Cuba. First of all, we went on a speedboat ride and went into the mangroves, saw termite hills, which resembled a large gorilla, and then on the way back my friend Christina and two other english friends drove the boat back. Then we went on our tour bus,to Ciego de Avila, saw a cigar factory, walked around the city, went into a museum (boring) and then went into some shops. The security was again helpful and very nice. Guillermo. Then we boarded the bus and went to have lunch at the beginning of the train ride which took us to the sugar factory. There was a play there, first of all how the slaves were treated, in the past. Then we went inside and saw another play, which we were asked to join in the end to dance and have some fun.
Then we went through Moron again, and on the way back on the bus, met Jose our first guide actually at the sugar factory and he was a great accompaniment on the way back. On the causeway all of a sudden the busdriver stopped and we got out and watched a pod of about 6 to 8 dolphins swimming and jumping in the ocean.
Then we got back on the bus and drove home, which both of us slept quite a way back.
We got back and after swimming, went to shower and go to the buffet for dinner, and then joined our english friends at the lobby bar and had fun talking and sharing stories.

On Thursday it was overcast, so we decided to go horsebackriding. We met up with Juan Carlos, who helped us book our ride which would consist of a 2 hour ride including lunch on the beach. It was so nice, and we loved it. Juan Carlos took care of everything, and we thank him for his great service and fun time. We ate at the mexican a la carte restaurant, and had wonderful service and food once again.

On Friday, we were booked to go on the speedboats, and do snorkeling. We got early to the beach, and spent some time there, and then went to the speedboats which really wasnt far away. We were in a two person speedboat which Christina drove and was lots of fun. The water was shallow, so we followed in a single file line, and went out in the ocean. We finally ended up at a snorkelling site, and went snorkelling. I purchased an underwater camera, and our guide offered kindly to take the pics for me. There were all types of fish swimming close underneath, a most awesome experience. There was such a strong current, they have a rope so you can pull yourself back. Thankfully that was there, even with flippers you get very tired.
We finally got back to the dock and had some juice and got back in our boats and drove back to the main dock. We then loaded our bus, and went back to Iberostar. We swam till dark, and then had a light supper. We missed our Italian a la carte. We didnt mind because we had so much fun that day.

Saturday we were up fairly early, after such a fun evening, we were sad that this was the day we had to leave. After speaking with some fellow canadians, they suggested that we take a taxi instead of the shuttle which would buy us time at the resort. We did book the taxi, and went down to the beach for our final afternoon. Swimming, pedalboats, Felice grande, new friends, we were indeed very sad to be leaving. We went and changed and then brought our bags down with the help of the wonderful staff. We went down to the beach after that for a few more minutes, said goodbye to the boardwalk, the view, our new friends, the security guards who made us feel very safe, who kept the beach secure, and thanked everyone we had met for the most memorable wonderful paradise of a week. We waved and felt pangs of sadness, but we will return.
The only thing we would recommend is that you bring insect repellant for evenings, and also that hopefully they will get Cuban music playing in the disco, so we can dance.

  • Stayed September 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
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English first
uk
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed October 8, 2009

We booked the Iberostar Daiquiri 15 months ago and could not wait to get there. We had stayed at the Melia next door in 2006 so knew what the area was like.

One thing I would recommend you do if you stay in Cayo Guillermo is lower your expectations a little because a 4* here is not the same a a 4* in the UK or USA.

Ok, here goes:

Flight: We flew with Thomas Cook and asked for seats right at the back (row 42) At the back there are 6 or 7 rows or 2 seats. We booked the VIP lounge at the airport coming back and it was well worth it. All drinks are included and the also have toasted sandwiches. I have to say I was dreading flying with TC but the flight and the cabin crew were brilliant!!

Thomas Cook rep: Brrrrrrrrrrrrilliant!!!! nothing was to much trouble. One of the best reps we have had yet. You could tell she really did like her job and she put her heart and sole into it.

Rooms: We stayed in the Varadero block, room 4349, excellent room, good partial view of the beach and sea. Air con and everything else in the room worked absolutely fine.

Maid: The maid wasn't good, it took 10 days for her to change the sheets and that was only because the Thomas Cook rep complained to reception for me. Also, after repeatedly asking, the mini bar was rarely stocked. Should of been every other day but this didn't happen.

Buffet Restaurant: Fully air conditioned, breakfast was very repetitive and some very strange combinations of food was served. Mushy sprouts for breakfast!?! ...ummmmm!!! Evenings where better. There was always a pasta/pizza station, lots of salad, cold meats and cheeses. Fresh fish and desserts.

Italian: Set menu. Visited twice, the first time food and service was top notch. Second time, well ermmmm... they forgot we where there!

Mexican: Set menu. If you like gristly fatty meat then go to the Mexican.

Cuba: Again, lots of fish on the menu. Set menu. Soup, Salad then the main.

Excursions:

Full day catamaran. Brilliant day, drinks all included and a choice of lobster or chicken for lunch all freshly prepared. Stopped 3 times for snorkelling but there was so many jellyfish that not many people ventured off the catamaran. Last stop was Pilar beach which is amazing but again, way to many jellyfish to get off.

Cayo Montero: WOW!!! If your looking for a half day trip, this is it. Sailing through the mangroves on a pontoon. Only 7 people on the boat. Stopped once to snorkel, no jellyfish, brilliant. Then your taken to a "restaurant" built on the middle of a mangrove. The food was cooked from fresh and you had a drink with your meal. We would of do this trip again but didn't have time.

Staff: Leo, the barman in the lobby bar was excellent, we tipped him regularly and our glass was never empty, he was a star. We found that if you tip, you get well taken care of. If you don't they really could care less.

Gardeners: Bless them, they work so hard in the heat. They are always bringing coconuts around. We often went to the pool bar and got them a beer as did lots of other holiday makers.

The beach: Well, what can I say, no postcard could ever do this beach justice!! It is just amazing. Beautiful sugary soft sand. Usually between 2 to 4 in the afternoon, the tide goes out and leave shallow areas and the sea water is just like sitting in a warm bath..... Heaven!!! There is a guy works on the beach from 6am every morning helping with the sunbeds. If you tip him he will save you a bed for the next morning exactly where you want it.

Pool: Was clean and very warm with waterfall over the pool bar. Lovely! Small children's section in the middle and a sports pool at the other side. The hotel was only half full so we could always find a sun bed. Pool towels were a problem, there came over from the main land and sometimes didn't arrive till 2pm. But I think they must have batched of brand new towels as they were very thick and fluffy.

Generally, the hotel was run down and was in need of some major updating. We did go for a wonder around the Melia next door and I have to say I did look better than the Daiquiri, much bigger and better looked after.

Would we visit the Daiquiri again...??? If it's ever fully refurbished and not just a lick of paint then yes. We have stayed at many Iberostars and this one was not the normal Iberostar standard. But saying that we did only pay £670 each for 2 weeks so we got what we paid for.

  • Stayed September 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 8, 2009

We started our trip with Sunwing who flew on time and started our trip with Champagne. Our friends had not flown Sunwing or done an all inclusive resort before and were very pleasantly surprised. The weather was perfect, 30-32 every day. There were biting insects but if you ever done a cottage in northern Ontario, you know what to prepare for. 3 of the 4 of us were bitten by mosquitos and sand fleas, but that is to be expected when you are in a natural environment. We met a lot of wonderful people from the UK who made our vacation that much more fun and rewarding. The Buffet was very good, always a new dish added every day. The fish and chip and beef ribs rate right up there with the best I have had. Our plates were always full and satisfied our appetites. We highly recommend the Mexican and Italian restaurants which offered both excellent choices and service. Our rooms were clean, the beds were comfortable and so far has been the best I've had in Cuba. We are not high maintenance people and have stayed at 5 star hotels around the world and found this hotel offered all it could for the Cuban experience. The beach was great and the water warm, the pool area was fun and the Star Friends offered and endless day of entertainment, kudos to the staff. This hotel is 50 minutes from the airport therefore to travel to any towns or villages would take a good portion of a day, but there are taxi's who will take you to Moron if you prefer not to take the package excursions. All in all a great trip and we can't wait to go back. PS: Please don't tip in Canadian or US dollars as the locals can not use this currency. Bring CUC pesos.

  • Stayed September 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OPORTO
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 30, 2009

Congratulations to Iberostar Daiquiri management and member of staff. It´s not usual to surprise me.
The best - Great green resort (a lot of vegetation, very fresh), great food well cooked (we got grilled lobster one day), great quality drinks (with jameson and other quality international brands), great beach (except medusas occasionaly) and amazing night shows (diferent every day and with a quality close to professional theaters).

To review - laundry service is not available and it´s difficult to understand that gap. We where there 14 nights with a 3 years boy, and it´s very hard without the laundry service.

  • Stayed September 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 29, 2009

Originally we had booked the Cojamar, but got a call 5.30pm the teatime before departure, saying Thomas Cook had pulled out of this property due to poor standards in the kitchen and pool areas.We chose to go the Sol, but arriving there this full, after a 2 hour wait we were taken to the Daiquiri
This hotel was really really nice, the food excellent, even had lobster on the buffet!!
The bar was outstanding, this is the first all inc. i have ever been where you can have any brand of drinks...Gordons gin etc
There were 3 a la carte restaurants, our favourite being the Italian
We met new holiday buddies while we there, and will be going away with them again
All the staff in the main buffet are really friendly and helpful, nothing too much trouble
The beach is only very narrow which suited me to the ground, as you only had 2 walk a couple of steps before you were in the lovely warm sea
I would definitley go back to this hotel....thank God I did nt end up at the Cojamar (or the Sol...was told on the flight home that Sol was always running out of beer and wine etc)

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chester
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 26, 2009

I was very worried before we travelled because some of the reviews were dreadful. So what a delight to find all my worries were unfounded. The hotel is not 4 star in all respects but certainly it is a good 3 star. Food is definitely 4 star - fantastic choice! Rooms were fine - some needed a little paint and attention but whilst we were there, rooms were being refurbished! Certainly the rooms were clean and comfortable with good bathrooms. The all inclusive was great - international brands of drink available and plenty of entertainment. The gardens were beautifully kept and the beach was lovely. Yes there is seaweed but it is removed daily!
The staff could not have been more helpfull and friendly and the service was generally excellent.
We had a lovely holiday and would not hesitate to go back.
We went with Thomas Cook and the rep was the best I have ever had for attention and helpfulness. The flight was fine.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, UK
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 24, 2009

Quiet hotel in a lovely area, rooms are spacious and the staff are fantastic. The food was amazing even as a strict vegetarian there was plenty for me which is quite rare for most all inclusive hotels.

  • Stayed July 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Iberostar Daiquiri

Address: Jardines del Rey, Cuba
Location: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 hotels in Cayo Guillermo
Hotel Class:4 star — Iberostar Daiquiri 4*
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Cayo Guillermo (Cuba). An oasis of relaxation. Elegant luxury. Pure water sports. Unspoilt Caribbean nature. Pleasant, modern construction style. ... more   less 
Also Known As:
Iberostar Daiquiri Hotel Cayo Guillermo
Iberostar Cayo Guillermo
Iberostar Daiquiri Cuba
Iberostar Hotel Cayo Guillermo
Iberostar Daiquiri Cayo Guillermo

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