We stayed for a week in early April. The location was lovely and the staff were super, really nice.
The hotel is supposed to be full of elderly people but that's certainly not what we found. Most were 30 to 50 with some kids in tow.
The hotel had a very English country house feeling which we liked.
So why the reservations? A bit is to do with the bathrooms where they should spend some money if they want to be a 5 star hotel. Taxi prices from the hotel irritate although I gather they are centrally negotiated so you cant really blame the hotel but it is a long way north of most hotels so it does impinge more.
The biggest problem we had was not being able to sleep because of a distressed cat right below our room. On the first day of listening to the constant yowling from 5 am onwards we asked reception if the hotel owned any cats and were told no, they would be strays. At breakfast however we learned from a waiter that the hotel had removed 4 kittens from below our room the previous day. We did not want to cause any further fuss feeling very sorry for a cat that was obviously grieving. However the cat continued to pine for the rest of our stay.